Ria Health (riahealth.com) has a 3.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 27% give 1 star; The business has replied to 24% of negative reviews; 42 of them were added in the last 12 months. Last updated 2026-08-10.
The medical team is great. The coaching team is a joke. My coach was late to almost every appointment, except one. I canceled 9/29/25. I say this to have a record in case they continue to bill me. My 30 minute coaching i paid for ended up being half that many times. It got so annoying, I decided to quit. They have zero respect for your time. My coach was a complete joke and way under qualified. Late for almost every call, gave maybe a 5 minute advice and sent some links anyone could google. My fault for not confronting her to tell her to do her freaking job! Oh wait! It wasn’t! If I could have only dealt with the medical team, I might have stayed. Hundreds of dollars for so called “therapy’ by an under qualified coach and medicine I could have gotten from my doctor for cheap? No thank you! They also ask you to breathalyze twice a day with a device into the app. It doesn’t dictate when you have to as long as it is twice a day. Any serious drinker in denial could totally cheat their system and breathalyze before drinking.
I cancelled all the way back in May and haven’t spoken to any counselors since April. I called them in July as I was still getting billed and they confirmed I had cancelled with them and will no longer be billed. As of August 11th they are still trying to bill me. Don’t waste your time on this money shark masquerading as an outpatient treatment. You’ve been warned.
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Debra R. · 6 reviews · Experienced 2025-04-29 ·
★★★★★
Ria Health has made a significant…
Ria Health has made a significant impact on my life with it's multi-disciplinary approach. The combination of medical, cognitive, and support groups, I have been totally sober. Thank you, Ria. I couldn't have done it without you!
This experience has been terrible. I would not recommend. The company does not follow up, does not reach out. For several months I had no contact. I did not use the services. I found them difficult to reach. Difficult to deal with. WIth terms of we left a text you didn't reply, or we emailed once. Yet, the number of emails I sent to discontinue service went unanswered.
I had a wonderful experience with Ria Health. My coach and I very much bonded. The level of support you receive sets you up for success. They are there to help you change your relationship with alcohol, not necessarily quit. They work with you and your goals. In my case I wanted to control my intake but still have the freedom to have the occasional drink without feeling like I had failed.
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Mahk · 5 reviews · Experienced 2025-02-03 ·
★★★★★
Not very helpful
While not useless, RIA health was really not that helpful. The good news is that there is hope. Keep searching for what works for you. I am coming up on 7 months sober and I feel great. Hang in there!
Scam!! $670 for a 10 min conversation with some they say is a Dr. They claim to take insurance but Do Not! Everything will be out of pocket. Then they continue to bill you months after you cancel. Do Not Fall for this SCAM
There is great power in having autonomy over one’s recovery. Ria Health has provided me with stepping stones and support to make what was once impossible, possible. There is positivity in every level of care. I’m evolving into a new me. Thank you RIA!
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ALICE · 2 reviews · Verified · Experienced 2024-09-26 ·
★★★★★
The Program Works!
Isaiah is easy to talk to, and he always responds with knowledge and compassion and without any hint of judgment. He and the entire RIA team have been incredibly helpful as I have worked to change my drinking habits and achieved 9 months alcohol-free.
If I could give a zero star I would, this company states they use insurance and continues to bill me even though I canceled in July. They also claimed to take insurance and put me on a plan but my deductible was met in July too so I shouldn't be getting billed anything. This is a complete scam don't ever use them please seek other help.
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Paul · 1 review · Experienced 2024-05-25 ·
★★★★★
Scam Artists
This is one of many telehealth companies that care nothing for their patients and are simply trying to scam people out of their money in exchange for a very expensive prescription. They tout affordable payment plans (be careful I was promised $300 per month, but was billed $864) and counseling sessions, but the counseling sessions lasted 17 minutes and simply had someone tell me to go speak with a licensed psychiatrist. My response- “why am I paying for you? I thought that’s what I was paying for”. Total scam of a company. If you need this medicine save yourself some money and much time and see your usual doctor. The only thing this “alcohol treatment” company did was make me want to drink from all this hassle.
My experience with Isaiah Cruz has been great. He has helped me secure medications from alternative pharmacies when my regular pharmacy could not fulfill my prescription. He has encouraged me to establish a relationship with my primary care doctor after many years without a visit. And, most importantly, he and my coach have helped me to moderate my drinking to a few drinks a week when I had been drinking heavily everyday before starting the program. I would give 5 stars had it not been for the terrible customer service Ria provides outside the medical professionals and coaches.
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Diego · 2 reviews · Verified · Experienced 2024-06-26 ·
★★★★★
Hello my name is Diego
Hello my name is Diego. I joined RIA health because I could not stop drinking on my own. I was on the verge of getting a divorce
because of it. I've been with RIA Health since december 14th 2023.
I have not, I had a drink since?
They have a great support/counseling staff, and medical doctor's. I highly recommend this place. My healthcare covers most of the cost. I would recommend you start this if you have an addiction. It has given me a new life path to follow.
Ria Health is a well-rounded approach to developing a more healthy relationship with alcohol. For some, this means cutting back. For me, it meant near total abstinence, and I was able to achieve this goal with help from Ria’s multiple resources like initial medication, regular coaching appointments, and group sessions to discuss common issues and obstacles to living a happy and healthy life, free from substance abuse.
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Chris Alvaro · 4 reviews · Experienced 2024-04-23 ·
★★★★★
Alcohol free for 7 weeks
Ria Health has worked great for me! I understand it is a different experience using telehealth and may not be the right choice for some. However I have absolutely loved the support from Ria. All has been top notch quality care in my opinion. The doctors have been wonderful to work with and the staff is very supporting, kind and on the ball with any requests or help I needed. I would recommend this program to anyone that is looking to kick the alcohol habit. I have been drinking heavily for about 7 to 8 years and very heavy the past 3 years. I do not crave alcohol any longer and I will never take a drink again. I feel great now that I have quit drinking. It's amazing how easy it is for it to get out of control. I wish everyone best of luck in kicking this habit and I'm confident Ria Health can help you be successful if you give it a chance.
The RIA program is really working for me. I am more conscious of how much I drink and have much less desire to drink. I appreciate my counselor and the way she works with me on my goals. The application on my phone is easy to use to schedule or reschedule my meetings with her.
The meetings with PA to go over my naltrexone dosage are short and to the point. The PA takes time to discuss my questions about dosage and timing. This far no side effects at all.
I’m grateful I found this program and tell my acquaintances about my experience, and recommend highly.
