Consultative Sales
They actually consult with you on what to buy. I had a few go rounds in email along with sending measurements and pictures. So I trusted that what I was getting would fit and also function they way I wanted.
About Ride EquiSafe
Data updated- Website
- rideequisafe.com
- Category
- Sports
- Location
- United States · Mill Spring
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 100% (3/3)
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Is Ride EquiSafe legit?
Ride EquiSafe (rideequisafe.com) has a 4.8 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Excellent customer service
Online call staff and staff in Ocala store were very helpful in finding protective vest that fit perfectly
Adorable and comfortable cover shirt…
Adorable and comfortable cover shirt for show days!
I needed a replacement canister for my…
I needed a replacement canister for my X-Air Safe vest after I inadvertently dismounted without unhooking. My order came quickly and thanks to Catherine’s excellent video I had no trouble replacing the spent cartridge.
fast delivery and great customer…
fast delivery and great customer service!
Really appreciated the guidance to buy…
Really appreciated the guidance to buy my first air vest! Very happy with the one we chose.
Always amazing
Working with ride Equisafe is always a pleasure
Fantastic products and incredible…
Fantastic products and incredible friendly and accommodating people. This place is fantastic!
The customer service was great
The customer service was great. She was very helpful.
The ONLY place to shop
Excellent advice and knowledge of their and other products. Great variety and quality of products. The most comprehensive safety equipment shop I’ve ever encountered. Friendly service. I recommend to all my friends.
Fantastic experience
Fantastic experience! I sent in my measurements and received and email back quickly asking me more questions. Then I received three recommendations for safety vests. This was also on the weekend! I just got my air vest and came wait to use it.
Amazing customer service
Best in the business!
Catherine gives honest, helpful guidance and has expertise on all of the products she carries. I live far away and only shop with Ride EquiSafe for safety equipment!
Excellent choices and perspective on…
Excellent choices and perspective on which vest would be most suitable. Strong customer service orientation.
Great service at Ride Equisafe
Catherine was so helpful—she answered my call right away, listened to all my questions about the X’Air Safe and contacted me quickly over the following weekend to set up a fitting. She took great care in fitting me with the proper sized vest and instructing me on how to change the cartridge. When I got home I found that I must have dropped the small accompanying package with the Allen key, and she retrieved it and had it sent to me with extra cartridges. I’m so happy I went straight to Equisafe to get my vest from such a knowledgeable source rather than relying on our local tack shop. I feel confident that the X’Air Safe will let me continue riding cross country safely.
Don't Order If You Need It Anytime Soon
A representative on the chat was extremely helpful when I was selecting a safety stirrup after an injury. Because of that, I purchased the stirrups from Ride Equisafe, even though there are numerous other retailers who sell them. It was a big purchase so it qualified for free shipping. However, it was sent via FedEx "Economy," so I am now not scheduled to recieve the package until at least 2 weeks after purchase. When I chatted in again to find out the source of the delay, the representative was rude, unhelpful and stingy. Catherine has always been so generous, but I will not be ordering from here again.
Reply from Ride EquiSafe2026-04-17
Hi Cara, thanks so much for alerting me to this. I've reviewed your order history and also pulled the chat log and I think some clarification is needed. You placed your order on April 9th and your item was packaged and a label printed on the same day. It was picked up by FedEx on the 10th. You elected for free shipping, which is always economy ground. At no point did you inquire about expedited shipping nor did you indicate needing the item by a certain date when we spoke during our consultation. Once a package is picked up by FedEx, it is unfortunately beyond our control. There was indeed a hiccup with FedEx during transit, resulting in a delay. Please keep in mind that we ship from North Carolina and you are located in Colorado. It should be expected that it takes 5-7 business days for arrival. Upon pulling the chat log, you were met with promptness and courtesy, even when bemoaning that we had "sent your package by camel." You then demanded that we overnight you another item or provide a discount code for a future purchase, even though you had been extended a discount code for this purchase. While I understand the excitement in awaiting an order, short of personally delivering the item to your door, there's not much else we could have done to assure quick delivery, as the item was out our door less than twelve hours after the order was placed, demonstrating our commitment to customer service and speedy shipment. I understand that sometimes people have bad days and take frustrations out on others, but our team really did everything possible to meet expectations. I hope you have better luck shopping elsewhere in the future. Kindly, Catherine
Ride EquiSafe has been so helpful and…
Ride EquiSafe has been so helpful and incredibly quick to respond. I really wanted a pair of safety stirrups but didn’t know where to begin. Catherine was so helpful in sharing the different options and helping me figure out what is the best for me. And she was SO right. I love my flex-on Iron S stirrups. If you have any questions they are so great with helping. Don’t hesitate to reach out to them.
good experience
I was very impressed with the service I received from Ride Equisafe. Catherine was patient with all my questions and she replied promptly to my communications. Good experience.
The employee working the store at wec…
The employee working the store at wec was so knowledgeable & helpful
Highly recommend!
Always go to them first if I am looking for new safety equipment or riding attire! They carry a great selection and are super knowledgable and helpful.