Great service
Great service. I had ordered the wrong size, emailed, heard back in half an hour and was taken care of right away. Thank you!
About Ride EquiSafe
Data updated- Website
- rideequisafe.com
- Category
- Sports
- Location
- United States · Mill Spring
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 100% (3/3)
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Is Ride EquiSafe legit?
Ride EquiSafe (rideequisafe.com) has a 4.8 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Fabulous stirrups
Fabulous stirrups! Helped my kiddo with heels and great for safety!
Exceptional customer service and…
Exceptional customer service and beautiful high quality merchandise
Excellent Service - Helmet Purchase
Wonderful. This is my 2nd purchase and I always feel like I’m in good hands, getting trusted safety standards from educated staff. I got a FreeJump/Penelope air vest a couple years ago and just got the new FreeJump Voronoi helmet now. It was hard to decide what worked best for me, fit me, best safety ratings etc. Other stores just don’t take safety as serious and with style. Katherine is educated, compassionate, wants what is best for “you” and offers a very personalized experience and is accessible. Her personalized experience, which just is being her natural authentic self, is what makes me continue to come back and to make these big ticket item/important purchases. AND this is all from doing remote/virtual with Katherine since I live in a different state. Ride Equisafe now has a store at WEC Ocala, which was so great to see as I was able to try on this helmet in-person to make sure it fit the way it was supposed to.
Staff was incredibly helpful as I chose…
Staff was incredibly helpful as I chose the right air vest.
Fast shipping and good packaging
Fast shipping and good packaging! I get concerned about ordering from new places because there are so many scams out there, but Ride EquiSafe is great!
Fast and Helpful
Fast! I needed x air canister for my granddaughter I received them in 4 days. Which is fast for canisters, great to work with.
Bad customer service
I made an order. Order was shipped in two package. One of them never made it and right away contacted equi safe to let them know. Since then nothing has been done. I still don’t have the shirt I paid for. Update - 3/11 - still nothing from their end. I paid for a shirt that I never received. This is my first order and will be my last. Terrible customer service
Reply from Ride EquiSafe2026-03-06
UPDATED AS OF 3/12: Hello Laurie, thank you for your feedback. Between 2/24 and today, we have exchanged 24 emails regarding this topic. This level of communication as well as our efforts to have the delivery investigated is certainly not "nothing from their end." Per our tracking records, your item was ordered on February 19th, shipped on the same day, and was delivered on February 23rd to the mailbox at the address specified, tracking number USPS 420330209300110597205193390601. We have exchanged a total of 10 emails with you regarding the situation and also promptly opened an investigation with USPS to determine if the package was in fact delivered or if there was a delivery issue, so we've gone through quite extensive efforts to address the situation. In order to perform all due diligence, we did look up the delivery address where the package was delivered. Your home is in a very urban, densely populated area of Miami with the mailbox directly on the sidewalk of a heavily trafficked area. The package was delivered to the mailbox, as clearly specified by the tracking information. You indicated that you did not have a security camera to monitor your property , nor did you request a signature release. The determination made by USPS after putting a trace on the package was that it was indeed successfully delivered. Unfortunately, as stated in our shipping policy, we are not responsible for mail theft. We know that porch piracy is on the rise, which is deeply frustrating for all involved.
Delighted with my purchase
Ordered a Helite riding vest. Got excellent info for correct fit. Delighted with my purchase!
Excellent customer support and advice
Wonderful experience- the website and…
Wonderful experience- the website and people are great !
Very helpful team when buying
Very helpful team when buying. I do wish there was an option to choose 2 day or overnight shipping.
Great service?
I haven’t used my vest yet, but the customer service was superior!! Personal help finding the right vest style and the right size.
Great product.
Great product.. excellent customer service!
Super knowledgeable and responsive.
Helped me find what I was looking for and had several options.
Love the products and quality
Love the products and quality, and the shipping was so fast!
choose ride equisafe
Cathrine is just a joy to work with. she’s incredibly knowledgeable and has a vast amount of options to choose from.
Flawless service for what appeared to…
Flawless service for what appeared to have been the manufacturer's mistake!
The whole process was top notch
The whole process was top notch. When shopping go air vests online, I would get overwhelmed with all the options. Ride EquiSafe has a measurement form and they immediately responded with options. My 13yo daughter chose the one she wanted and delivered to my door within days. And it fits perfectly! Couldn’t be happier with customer service. Thank you!
Safety expert extraordinaire
I have had the absolute best experience working with Ride Equisafe. Catherine spent more than an hour in total phone time with me getting my background, what I'm looking for in a vest, my measurements and photos (submitted through a form), talking through my vest options and their differences, and conducting a fit check after receiving the vest to ensure I received the best possible product for my needs. This is some of the best customer service I've ever received and I am incredibly grateful. I feel so great knowing my purchase was sound and well-thought out with Catherine's expert guidance. I can't thank her enough! 1000% recommend!