risegardens.com (risegardens.com) has a 1.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 73% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 61 of them were added in the last 12 months. Last updated 2026-08-10.
I am still waiting for Siam tomato pods from my original order on October 12, 2025 and never received my order from November 2, 2025. I would love to receive the items I ordered and paid for! Or at least be refunded for the items.
I have had my 2 level Rise Garden for about a year. The garden arrived promptly with only one defect, a bad door magnet. The initial seeds and supplies were fine. The tomatoes were especially great. We thoroughly enjoyed the varieties of lettuce and reorders of seeds and supplies were fine until last summer (2025). In the fall, seeds and supplies began to be delayed and one 12 pack of Paris cos lettuce seems to be completely failing to germinate. Now nutrients, after long waits, are no longer labeled. The website continues to offer seeds and supplies that, according to customer service emails, are unavailable/back ordered, with no notice. The wait for seeds and supplies can be over a month with no estimate of a ship date. Thank goodness my garden is still functioning, but I have no confidence in its future. I notice that, for the most part, on these reviews the active Rise customer service responses seem to slow or disappear in the summer of 2025. It would be a great service if unavailable items on the website could be clearly marked as on back order. Even better, how about a transparent statement on the site about the source of the problems. Please trust your existing customers to want to continue gardening.
I started out loving my garden, but this has soon turned to frustration. My motor burnt out after expanding to a third level, and I was supposed to get a replacement motor on warranty. After months, I still have not received the motor, and customer support is unresponsive. I essentially now have an expensive shelf.
I have waiting for over 2 months for my order
Never received my order after 3 months on back order. I’ll never order from rise again. Also the hydroponic garden is poorly made. The pump it comes with is way too small and water gets algae and moldy after 2 weeks. None of my plants have made it to harvest. I’ve tried about 15 plants. I do not recommend. Especially for the price.
Initial seeds did great, but subsequent seeds performed poorly. Slow growth, high failure rate and low maturity. I paid for an annual subscription, but only received a partial September shipment. Customer service replied to use whatever nutrients I have and if necessary that the plant will grow in just water. If that's so, why bother buying more nutrients? Obviously their advice is faulty. Not sure if I will receive my December shipment. They seem to be more intent on selling new gardens than supporting their current customers. I have cancelled my subscription/account and will look to other hydroponic nutrient suppliers to try to continue my garden.
I absolutely am in love with my garden! It's so easy to use and set up. It's sturdy and well made. I've had it for several years now. I had an issue with the electronics this year and the company replaced my components, no charge. I will definitely recommend to others!
We still haven't received the Galaxy peppers we ordered in September. I appreciate that the strawberries were sent separately at my request 2 months ago, but it's been 3 months waiting on the rest of our order. 😔
Support was fantastic once I was able to do a live chat with the representative. Responsive to my issue was pretty much immediate. Great job Risegardens-- I thank you very much/
disappointing experience to say the least. never got the shipment update and it almost felt like that they forgot my order and their pricing is not really suitable for the buyers considering the values they offering.
This has been a truly awful experience, roughly 2 months ago I purchased the garden new. It came to me with two cabinet doors that the woodgrain didn’t match. One of the doors would not shut the magnetic latches were I asked them to send me the entire unit and I would send this one back. They would not do that. They told me that the door doors wouldn’t be delivered for at least two weeks. It’s now been two months. I’ve sent five emails to the support email and still no response whatsoever. Also the metal posts came without threads for the screws. They said they would send me replacements and they never did so. I bought a tap and die set to thread them myself horrible experience I would never buy from this company again.
I am enjoying my rise garden and be able to plant in my apartment. the company is great as well and they offer a lot of support and the facebook official rise garden group share a lot of knowledge and resources.
You guys are a complete joke I lost track of how long it has taken you to fulfill the multiple orders of blossom plant food that I ordered. You also never updated your site to label the food as out of stock and allowed people to continue to order without any explanation. Your customer service takes days to respond and all you say is it's not our fault sorry.. What a joke.
In early April of this year, 2025, the controller of my three tier Rise II garden failed. Ai this point my garden was a little over two years old. This was the second controller to fail. I contacted Rise customer support and was invoiced for a new controller. A short time later I received an email from Rise saying the controller was on backorder. Seven months later the controller is still on back order. I received a refund and was told I would be notified of any updates. I asked customer support if there was a work around for the controller to get my unit working and the answer was no. I have a unit less than three years old and is not working. At this point Rise is not supporting the Rise II with spare parts and apparently has no intention to do so Buyer beware
Always out of stock, vague answers about when things might be in stock. Still out of stock even after saying it will be in stock in two weeks.
Never received the strawberries. And got the runaround. It is now October 26th, and I ordered them in July. Emailed customer service a few times, and never received them.
I’ve been emailing and reaching out to support and have had 0 response. Our lights don’t work and we tried getting new lighting replacements but it’s the light control module that is the issue. After chatting with the AI help and having reached out myself to the support email many many times, no one has responded to me and no one has helped me at all. Very disappointing
They always respond really fast and always quickly get my issues resolved, thank you so much :)
Not a great experience. Had a working garden for ~5 months and loved it but then it suddenly stopped working. Reached out to the company (which you can only do by chat or email, very annoying) about the issue but they didn't really listen and just sent me another motor. The unit doesn't work so the motor doesn't work. Reached out again and they sent me another motor. Reached out again and they sent me a new garden that didn't turn on! So many minutes I will not get back in my life. Would not recommend.
I have had problems from day one. After a couple attempts my first issue was resolved by replacing a damaged part to my garden. But that was the last response I received. More than half of my pods did not grow anything. A few started but fizzled out before producing the cucumbers or beets. The only thing that seems to grow are some of the lettuce and some of the microgreens. Very sad, very disappointed.
62 reviews matching