risegardens.com

Unit became hot when used.

Items out of stock

Items out of stock. Still haven’t received order placed months ago.

THE ABSOLUTE WORST CUSTOMER SERVICE

THE ABSOLUTE WORST CUSTOMER SERVICE. I bought basic seeds in April. Nothing fancy. It was supposed to be shipped within 3 business days. It will be AUGUST tomorrow with no sign of shipment. I have contacted customer service 16 times and received a response from only 4 of them where they give a runaround of “please expect shipment within 1-2 weeks.” After 2 weeks without shipment, I contact them then they ghost me again. THIS HAS BEEN GOING ON FOR MONTHS REPEATING THIS EXACT CYCLE. Absolutely terrible.

The whole experience has been awful

The whole experience has been awful. Many of the items I purchased I never received because they were out of stock, such as the add on trellis. And what I did receive took a very long time to fulfill. I should have gone with Gardyn.

I’ve emailed texted started to chat and…

I’ve emailed texted started to chat and I never got a response. I canceled my order. Asked for a refund. Still never got a response if I could give zero stars I would.

No customer service AT ALL!

I have emailed several times with no response. I have never received part of my order and have not been reimbursed. I am so disappointed all around. I would never recommend this company to anyone.

Paid in February, still no shipment 5+ months later

I placed order #01-110458 on February 2, 2026 and paid $196.19 by credit card for hydroponic garden parts. More than five months later the order still has not shipped -- the status has been stuck on "getting your order ready to be shipped" the whole time, with no tracking, no updates, and no explanation. I would genuinely still like to receive the parts and grow my garden, but the complete lack of fulfillment and communication has been very frustrating.

Terrible customer service

Terrible customer service. Impossible to communicate with anyone that cares. Have several outstanding orders months old now. Still waiting for a replacement pump after they sent the wrong one. At this point I’m considering just scrapping everything out and going back with Aero Gardens. Their products are on Amazon too.

Loved the garden disappointment thar…

Loved the garden disappointment thar they are 3 quarters behind on the pre paid monthly shipment s of seeds and nutrients spent thousands over the years . No return emails no nothing Buyer beware !

I have not received two of my orders…

I have not received two of my orders included in my annual membership. I have emailed used the chat bot several times and have received not word back from the company and am out of product that I need from my unfulfilled orders. Very disappointing.

2 Stars

2 Stars — Buyer Beware The only reason I am giving Rise Gardens 2 stars is because I actually like the equipment itself. The garden system is nice and works well when you have the supplies needed to keep it going. That being said, buyer beware when it comes to purchasing seeds, nutrients, or any long-term supply plan from this company. I purchased both a 12-month plan and a 24-month seed and nutrient plan. As of the date of this review, they are now two calendar quarters behind on shipments. This is not a one-time issue either. I had the same type of problem last year. Every time there seems to be another excuse — reorganizing, moving, delays, or some other reason — but the orders still do not show up. Meanwhile, Rise Gardens continues to sell garden systems online, including units that cost over $1,000, while customers who already paid for seed and nutrient plans are left waiting. The frustrating part is that once they have your money, the customer support and follow-through are extremely disappointing. You should not have to chase a company for supplies that were already paid for, especially when those supplies are necessary to keep the garden alive. In my opinion, the equipment may be decent, but I would not recommend relying on Rise Gardens for seeds, nutrients, subscription plans, or customer support. If you buy the system, be prepared to find your own seeds and nutrients elsewhere. Buyer beware: the garden may be good, but the company’s fulfillment and support have been a major disappointment.

So far I am unhappy with my orders

So far I am unhappy with my orders. The first order I had no problem getting the unit. The other orders I have had to contact support about my orders that I have still pending from January it is now July.

Terrible customer service

If your product is not available nor superb, your customer service better be. Your communication is amongst the worst. If a product is going to be delayed over a month, let the customer know. If your digital subscription is not working, let them know. I had to ask repeatedly and never did get the subscription nor the order.

A portion of my order never arrived and…

A portion of my order never arrived and it wasn’t until I reached out to Rise that I was told items were back ordered. They continued to be delayed beyond the anticipated time window and it took numerous requests for refund and cancellation to finally have this occur. I previously had great experiences with Rise, but that is no longer true. Seeds I did receive were not labeled.

Love, hate relationship

I loved my rise garden and previously never had problems with the company. But I placed my order in April and it’s now July. I haven’t received my order or updates about it. I’ve reached out to the company multiple times to get status updates and eventually requested a refund. The continuous response I’ve received is my items should be out for shipping next month due to supplier complications causing delays. I was originally told May, then mid-May, early June, then late June. Now I have to report the company for fraud in order to receive my 400$ back on my card. I still yet to know the progress or location of my order. I hope the shipping delays will get sorted and I’ll be able to resume as a customer in the future. But I’m not pleased with how this has been handled and wish they processed my refund. I definitely would’ve left a better review had they’d been initially upfront about the expected delays and processed my refund upon request.

Go with a competitor and save yourself

I ordered a three level Rise 3 garden in February for just over $1,500 after tax. When I did not receive any updates on shipping after five weeks, I reached out to customer service. What followed was months of frustration trying to communicate with a combination of canned AI responses and customer service reps who couldn’t keep track of the issue. It reached a point where after several broken promises I requested a refund, which was ignored. Customer service would respond telling me good news, it’s definitely going to ship soon as if I was not asking for a refund and expressing my frustrations. One day the garden just appeared, no update or tracking number received and customer service actively telling me it hadn’t shipped yet but would soon. Worse the garden is damaged and ugly. I specifically chose Rise over its competitors for the aesthetics, and on top of that for the amount of money spent I expect a good experience and a good product. The back panel on the unit is completely ripped off, the front wooden doors are scratched, and I couldn’t get all of the screws into the top shelf because of a bent metal piece. The documentation and registration also wasn’t working. When I reported these issues to customer service, they only addressed the barcode issue. It’s not just the delays, but the horrible management of customers and the frustrating and saddening way customer service tries to exhaust and depress customers instead of providing a good experience. Do NOT purchase this product. Assuming you actually receive it, you are just in for frustration anyway. I am very tired of customer service thanking me for patience they exhausted weeks ago. I just want some compensation for a very expensive product I will need to repair on my own since the company itself is just a cash grab.

I bought the Personal Rise Garden…

I bought the Personal Rise Garden missing  (8) Starter Plant Variety Pack, (1) pH Balance, (1)Thrive, & (1)Sprout so I cannot used it. I made a second order and for 1 Blossom Dry, 1 Sprout Dry and 1 pH Balance and I did not receive any confirmation that it is being prepared or shipped? They do not respond to there support email, no phone number on their website. Too bad because the equipment looks excellent but there services is absolutely awful...

I ordered from Rise Gardens in February…

I ordered from Rise Gardens in February and have yet to receive my order or a refund. Rise Gardens never notified me there was going to be a delay and has only participated in explaining the situation after I initiate an email. I was sent a partial order without their Bloom powder and the plants I did get didn't grow well without it. I'm still fighting for a refund fir the remaining items that were suppose to have arrived at the end of April. Poor customer service, poor communication, plants don't produce fruits/vegetables without the grow nutrients they sell and currently Amazon says they are out of stock and won't be returning. Rise Gardens themselves stated they have no idea as to when they will have more. It sounds like Rise Gardens may have had to discontinue the item-wondering why? Possible health risks?

Still haven't received it months later

I was billed when I placed my order, but it's months later and I still have not received it due to issues filling the product on your side. There was no communication about this until I emailed you.

I have two unfulfilled orders

I have two unfulfilled orders, one since February, with no response from client service. Some of the seeds I bought never germinated and others don't mature. I'm truly dissapointed.