ROEN (roen.nyc) has a 4.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 40 of them were added in the last 12 months. Last updated 2026-08-10.
ROEN went above and beyond in helping create my bespoke wedding band. Grace was absolutely wonderful to work with throughout the entire process. She kept me updated and answered all of my questions thoughtfully and in a prompt manner. I look forward to working with them on crafting my next piece of jewelry!
Beautiful jewelry by kind people. I have had two fantastic experiences working with Roen. When I discovered them on instagram I loved their aesthetic, but assumed they would be out of my price range. They worked with me to create beautiful pieces that fit my budget. Every step of the way they were prompt, informative, professional, and kind. They helped me create one-of-a-kind pieces that I absolutely love! Can't recommend the Roen team enough!
The Roen team was extremely knowledgeable and professional throughout the entire bespoke process. They were very patient with me, answered all my questions, and provided expert advice in order to make the process as smooth and simple as possible. The most important part is that the ring turned out beautifully and was exactly what I wanted. I highly recommend working with them!!!
Ordered my fiance's wedding band from ROEN and came out amazing! Catherine helped us with the process and made it a seamless experience.
Roen was amazing to work with! Each step with them was easy. Alicia made the process enjoyable & exciting! Thank you so much, Roen.
I can’t thank ROEN enough for creating an amazing engagement ring for me. The whole process was incredibly smooth and Grace was an absolute pleasure to work with. She was very detailed and so helpful with each step and gave me a perfect turnaround time. I’m so happy with the quality and how everything turned out. I can’t recommend them enough.
Super happy with the ring they did an absolutely amazing job.
I've worked in luxury jewelry before, so I have a high bar when it comes to craftsmanship, quality, and customer experience. ROEN exceeds every expectation and I appreciate them so much. What sets ROEN apart isn't just the (incredible) jewelry, it's also the people behind it. Sherry, James, and the entire team genuinely care about their customers. From the very beginning, I felt like I was working with knowledgeable friends who were just as invested in creating the perfect piece as I was. They are responsive, thoughtful, honest, fun, and a pleasure to work with. My first purchase from ROEN was the Laguna bracelet and I wear it every single day. The craftsmanship is impeccable and it looks and feels substantial. The Laguna bracelet is a forever piece, and many of my friends associate it as an icon for me. I receive compliments on it at least once a week...! I've also had the wonderful pleasure to work with ROEN to create a custom ring in honor of my two dogs, complete with personal engravings inside the band. Throughout the process, the team went above and beyond to make sure every detail was exactly right. Many jewelers would not have invested the same level of care, patience, and attention that ROEN did. I've found my ROEN pieces to be far more compelling, unique, special and meaningful than my other pieces from large luxury jewelry houses. Every piece feels like it was made with intention, care, and heart. I love that it's something I can feel when I wear it. If you're searching for an engagement ring, a custom piece, or simply a jeweler you can trust for years to come, stop looking. You won't find anyone better than Sherry and James at ROEN. I'm already planning my next ROEN piece and can confidently say they've earned a lifelong customer xx
The ROEN team were incredibly easy to work with. I came in with a good idea of what I was looking for and they helped walk me through a variety of options within my desired budget. During the process, they were very communicative and kept me in the loop every step of the way. Wouldn’t hesitate to recommend them to others.
The team at Roen was very attentive to detail and helped me walk through the entire process.
Sherry and the Roen team did an amazing job throughout the process of designing an engagement ring. From initial consultation to sourcing, design iterations, and delivery, everyone communicated effectively, listened to my feedback, and provided guidance where I needed it. Sherry's design brought my ideas to life more beautifully than I had imagined myself and everyone was thrilled with the end product. I'd highly recommend Roen to anyone looking for a bespoke piece and look forward to the opportunity to work with them again.
It was great working with Roen. They are so incredibly flexible and accommodating every step of the way, and the service is truly personalized
I had a great experience working with ROEN. Grace was fantastic throughout the entire process — very transparent, responsive, and timely with every update. Buying an engagement ring is a big decision, and she made the experience feel straightforward and stress-free from start to finish. Highly recommend ROEN if you’re looking for a team that genuinely communicates well and delivers a high level of service.
The Roen team is amazing! They made the process of creating a wedding band to pair with their signature Laguna engagement ring seamless. Their knowledge and expertise helped us create a stunning band that we will cherish forever. Thank you!
I was purchasing an engagement ring and ran into some hiccups with the bank I was using at the time. The founder Sherry Shi reached out to me and worked with me to be able to buy my fiancee a beautiful Laguna Wave ring! We are so thankful and excited. Will absolutely be shopping with Roen again!
I can't thank ROEN enough for crafting the perfect engagement ring for usm From the very beginning, they made the entire process personalz effortless, and exciting. they truly listened to what I desired. Every detail from the cut, setting, and proportions was handled with precision and care. the craftsmanship is beyond stunningm The diamond sparkles beautifully, and the design perfectly captures everything I envisioned and more. you can tell they pour real passion into their work. It's not just jewelry, it's art with meaning behind it. thank you again to the entire ROEN team for helping bring this special moment to life. the ring couldn't be more perfect.
We got my engagement ring from Roen, and we recently returned to purchase a wedding band. When we bought the engagement ring, we were given a $300 gift card and explicitly told it could be used toward a future wedding band purchase. We have an email from Roen stating: “Confirming we will honor the $300 gift card off of a future purchase :)” At the showroom, we were quoted $2100 for a plain 4mm platinum band. Later over email, Roen asked if we were ready to move forward so they could prepare the invoice. We said yes and asked them to apply the $300 gift card. Only then were we told the gift card could not be used because the $2100 quote was supposedly already a “thanks for your loyalty and support” discount. We were then told the band’s “real” price was $3680, and that applying the gift card would bring it down to $3380 instead. For context, we had just tried on comparable plain 4mm platinum bands from Cartier and Graff priced around $2200–2550. Claiming the actual price of this band is $3680 — substantially more expensive than major luxury houses — is simply not credible. The issue here is the lack of transparency. We were clearly told the gift card could be applied toward a wedding band purchase, were never informed of any exclusions, and only learned this after agreeing to move forward with the order. It felt misleading and left a very bad impression.
Sherry and the whole team at Roen are absolutely lovely to work with. From start to finish, they walked me through the process of designing our engagement ring, gave helpful advice, and were always available to answer any questions I had. The ring turned out absolutely perfect and I highly recommend them to anyone who’s looking!
My fiance and I went to ROEN once we started discussing getting engaged - we were immediately met with 5 star service from the team who helped us through the whole process. They were pretty fast and thoughtful throughout. We're so happy!
Sherry and her team at Roen were amazing to work with! From the beginning of the process, I was able to speak with Sherry directly and she answered all of my questions without hesitation. Roen has a portal for all communications which made everything convenient and simple to navigate. I was able to schedule meetings and see the renderings of the diamond and ring while they were being produced. There were also other staff members in the portal that answered all of my questions. If you are looking for a place that is happy to help you with your dream ring, I would highly recommend Roen!
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