Roost & Root (roostandroot.com) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 52 of them were added in the last 12 months. Last updated 2026-08-10.
This is our second coop from Roost & Root - we had to upgrade because we got more birds! We can't say enough good things about our experience - from the hands-on customer service, to the quality of the coop itself, we love this company. We recommend them to anyone looking for a beautiful coop built to last!
Reply from Roost & Root2026-03-31
Thank you for the kind words, Ashleigh. We are grateful for your business!
Hope you birds are enjoying their new Loft coop as much as you are. Reach out any time if have questions, we always here to help.
Well made. Great customer service. Will purchase from this company again.
Reply from Roost & Root2026-03-26
Thank you for your business, Kelsey!
We are glad you enjoy your Starter coop and that you felt like we provided the service you needed. Hope your birds are happy as well.
We would love the opportunity to build something for you again!
A
Audra · 2 reviews · Experienced 2026-02-26 ·
★★★★★
Absolutely love our coop!
Absolutely love our coop. Assembly was easy to understand and the quality is unmatched.
Reply from Roost & Root2026-03-27
Thank you for the review, Audra! Happy to hear you had an easy assembly.
Enjoy your Loft coop!
H
Hen Lady · 1 review · Verified · Experienced 2026-01-20 ·
★★★★★
Coop is the best we have ever had and…
Coop is the best we have ever had and the chickens love it!
Reply from Roost & Root2026-03-03
Thank you for the kind words! We are happy to hear that you and your birds are enjoying their new Round Top Loft Coop!
If you have the time we'd love to see a picture. We can receive photos to [email protected].
W are grateful for your business. Please feel free to reach out anytime.
Helpful & friendly from first meeting through installation. Beautiful structure.
Reply from Roost & Root2026-01-29
Thank you for the review, Janet.
It was great meeting you! We always love when we get to do a customer assembly. Hope you are enjoying your Heritage Greenhouse.
We would love some feedback and pictures as you continue to put it to use!
My order as lost in shipping. I contacted the company and they quickly replaced it. I love my coop as well.
Reply from Roost & Root2026-01-05
Thank for allowing us to fix the shipping error, Charene.
We are happy to hear that you are enjoying you backyard coop! Please reach out any time with questions.
I’ve used R&R for a coop for a couple of years, our nozzle wasn’t working after two years of use and the company sent me a new one. Exceptional customer service. Would love to purchase from them again.
Reply from Roost & Root2026-01-05
Thank you for kind review, Amber. I'm glad we were able to assist you.
I hope you are continuing to enjoy your coop. We would love to make something for you again!
Thank you for the review, Mr. Goerl.
Happy that we were able to help. Enjoy your Walk In coop!
A
Ashik · 1 review · Experienced 2025-12-17 ·
★★★★★
I'm so satisfied provide
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Linda · 6 reviews · Verified · Experienced 2025-10-31 ·
★★★★★
This is my second purchase from Roost &…
This is my second purchase from Roost & Root. My first coop when up easy. The parts all mated together like they were suppose to. This one, not so much. My nesting box doors swing in almost as much as they swing out. I've had to put stops on them. The locking hardware for the door did not match up when I used the predrilled holes. I moved the hardware to make it work. The door for the storage area will not close due to the wire . I'm in the progress of figuring out how to fix that. I did contact the company and they did respond, but offered nothing.
Reply from Roost & Root2025-12-15
Mrs. Osborne, this is Kevin from Roost & Root. We were corresponding through Zendesk when you reached out about some of the issues you mentioned above, but others I am reading for the first time. I’m surprised to see this and it’s clear I misread the situation. The last message I got from you said that you were looking to have the issue with the storage door fixed by spring. I asked for a picture so I could better see what may be causing the issue and I have been waiting on that before moving forward.
I have been resolving issues of all kinds for customers for over a decade and the best way I know how is identify the exact cause of the problem and then do whatever needs to be done to solve. Sometimes it’s because we have made a panel incorrectly. Sometimes there is shipping damage and a panel or more ends up out of square. Sometimes it’s because a panel was installed backwards, or upside down. Sometimes a coop is installed on unlevel ground it creates issues in other places during assembly. I don’t know how to solve the problem until I can see exactly what is causing the problem. Since we have coops all over the United States I depend on customers to make sure I can see what they are seeing.
I see from your order that you are in Mansfield which is just over three hours from our shop. I will plan on getting in the company truck tomorrow, loading up and the all of the parts for Stand Up coop in the bed, and driving out to you to resolve your issue. Without knowing exactly what’s going on, I think that is the only way I can solve the problem with certainty. We have flown from Texas Colorado, driven from Texas to Ohio, and hopped in a car to get all over Texas to help customers with issues in the past. It’s extremely rare, but going to this length is what we do when the situation calls for this level of action.
I feel terribly that you felt like I was offering you nothing. I was simply trying to identify the source of you issue before I attempted to move forward. This will be made right just as I had intended from the beginning and just how we have for all the customers we make commitments to when they give us their business.
R
Rick and Patti Whiteside · 1 review · Verified · Experienced 2025-10-17 ·
★★★★★
Hens are very happy!
This is our second coop from Roost and Root. They were very helpful over the phone and shipping was fast. We are happy with the new coop and our hens are living the dream. One of our hens is either not able to or is just too hefty to get up to the roost. You might want to consider how heavy your hens are as this one has no ladder. We have a lot of trees so we used a weather sealant this time and it made a big difference and is much easier to keep clean.
Reply from Roost & Root2025-12-08
Thank you for the review and for being a repeat customer!
We decided to remove the ramp as a standard feature on the Model 2 coop based upon customer feedback, but we can make one for your coop if you are interested. Reach out to our support line (877-741-2667) if you'd like to add one to your coop.
Wonderful home for the chickens. Quality workmanship. It arrived in a timely manner. Communication was excellent as well.
Reply from Roost & Root2025-12-04
Thank you for the kind words, Gwen. We are grateful for your business.
I hope you and your birds are enjoying the Backyard coop and that your new sun shade kit is a nice addition.
We love the XL greenhouse from Roost & Root. Install was relatively easy and when we encountered challenges, the R&R team was available to help us resolve them and keep moving forward.
Reply from Roost & Root2025-10-27
Thank you so much, Beth.
I'm glad you are happy and that everything worked out! Hope you were able to use those extra sections for something fun.
I loved the picture you sent. We are very lucky to have you as a customer.
I had a great experience with their customer service while assembling my chicken coop for the first time. They were incredibly helpful, patient, and answered all of my (many!) questions with friendliness and clarity. It made the whole process so much smoother. Really appreciated their support and quality chicken coop!
Reply from Roost & Root2025-10-27
Thank you for the kids words, Christine.
We are grateful for your business!
Love this chicken coop! It is well-made by a U.S. company that really understands chickens. There are a lot of options for upgrades (feeders, waterer, storm panels) so you can decide how much money you want to spend and which options fit for you.
Reply from Roost & Root2025-10-02
Happy to hear you love your coop, Amber! Hope your birds are as happy as you are.
Thank you for your business and your kind words. Please feel free to reach any time with questions!
This is our second coop (due to moving). We wanted high quality. I like the storm windows that now stay on better with the twist technology. It is a sturdy coop! Took the girls a couple night to figure our how to sleep. Otherwise all works as intended!
One suggestion is to give instructions to modify, we switched the door to the same side as the nest door.
Reply from Roost & Root2025-10-02
Thank you for the review, Kristina.
Thank you for coming back to us for your second coop and we are glad to hear you're happy!
Multi positive points to purchase from Roost And root.
The 2 boxes arrive in excellent condition, UPS guy even mentioned that the boxes flapped around in the back of his truck all day! The packaging, the securing the components the type of box the constraints inside the box ensure that the box arrived intact with no damage!
I appreciated the YouTube videos produced by Roost And root. They showed me in detail the coop inside and out why decisions were made about how it was constructed to compare and contrast that to the necessity for chicken health.
Local Texas company, employer of locals.
I made a phone call to the company. Somebody immediately answered the phone, gave me current updates on their production line and where they were at with orders and shipments. I also requested information from Roost And root regarding viability to convert the coop into a tractor.
It was suggestion to reinforce the frame around the perimeter on the base of the coop, prior to installation of any kind of wheel mechanism. I added a tight snug frame of two by fours around the base and attachment wheels works perfect. The feed tower is designed to be inserted through an opening and then the food tower base actually rest on the ground. It didn’t want to remove the food tower. Every time I wanted to move the coop, so I inserted a pin into the feed tower. The pin rest on the wood opening for the food tower, thus weight of food tower rest on the pin and not by resting on the ground.
With these two changes to the coupe and in addition of the wheels and dolly mechanism, I now have a chicken tractor!
I rent my current home, I have three Mille Fleur d’Uccle hens and one rooster! I needed to be able to move my coop every couple of days to prevent damage the lawn and reduce chances of odor! Not to mention the benefits to the flock with fresh grass!
Reply from Roost & Root2025-10-07
Thank you for the kind words, Sandi.
Happy to hear that your coop arrived in good condition and you were able to make all the modifications you need to fit your goals.
Reach out anytime and if you have the time we'd love to see a picture. We can receive photos to [email protected].
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Mary Jani · 1 review · Verified · Experienced 2025-08-05 ·
★★★★★
Great coop!
The coop is very well made and is aesthetically pleasing. It is relatively easy to put together. We purchased the feeding and water tubes as well and are very happy with them. The coop is extremely well functional.
Reply from Roost & Root2025-09-23
Thank you for your business, Mary!
We are happy to hear you are pleased with your coop. Hope your birds are happy too!
C
Chris H · 1 review · Verified · Experienced 2025-08-11 ·
★★★★★
Great product!
Great product, easy for my contractor to install. Everything is as shown! A+!
Reply from Roost & Root2025-09-22
Thank you for the review, Chris! Happy to hear your contractor had an easy assembly. That's our goal!
Enjoy your Slant-Roof Greenhouse and reach out to us at any time.
Literally the nicest folk I could have worked with. Professional, friendly, accomodating. They rushed an order for me. The product is SO well made, extra parts (screws, etc) abound so that if you lose something there is usually an extra packed. Oh and the products made right here in the good ol USA. Coops on amazon usually all come from China and are complete garbage. The Cedar is incredible, the fittings are STERLING SILVER. Im 57. This coops gonna be here long after me.
Reply from Roost & Root2025-09-22
Thank you for your kind words, Mr. Shave.
We are grateful for your continued business. Enjoy your Heritage Coop and I hope the Backyard Coop you recently bought has been a nice addition for you and your flock.
Reach out anytime!
