Rotita

Freya thank for your assistencce 🥰🥰🥰

Very helpful with credits/wrong items…

Very helpful with credits/wrong items purchased.

Worst Online Purchase Ever

WARNING TO ALL POTENTIAL CUSTOMERS...ROTITA DOES NOT OPERATE THEIR BUSINESS IN A TRUSTWORTHY MANNER. SHOP ELSEWHERE. THE QUALITY OF THEIR MERCHANDISE IS POOR AND SIZES DON'T JIVE WITH THE MEASUREMENTS........... ...................................................................................... Where do I start? I placed an order on 7/2/24 for two swimsuits for a scheduled vacation. They never warn you it takes weeks to receive your items and that their business is not located in the USA. My estimated latest shipping date was 7/5 but the items were not shipped out until 7/10. Eight days for processing a package for shipping is an extensive amount of time. I didn't receive the package until 7/16 which was too late. I had just left on vacation. When I returned, I contacted customer service and requested a refund. I sent the items back unworn in 100% new condition in their original packaging. Their policy is once their warehouse receives your package, they will have 7 days to review the items and issue a refund. I had to contact CS via email because I never received the refund. I tracked my package and it was delivered on 8/2. I waited the 7 days and nothing. CS said the warehouse needs more time to review the items and to be patient. Long story short...after numerous emails back and forth with CS, they tell me I received a store credit. I was livid and told them I never authorized a store credit and told them to credit my credit card which was the original form of payment. I finally received a refund, but it was not the same amount as the store credit. They charged me for using the return shipping label which is their policy. My biggest problem with this company is that they charged me $3.72 for shipping insurance (I had a coupon for free shipping) and my bank account was charged a separate international service assessment fee of $2.01. The total purchase price was $67.04. I received a refund of $52.33. I lost a total of $16.72. That is a lot of money to lose when making online clothing purchases. MY POINT HERE IS TO STEER CLEAR OF THIS SHADY DISHONEST BUSINESS. THEY ARE ONLY OUT TO TAKE YOUR HARD-EARNED MONEY AND SCAM GOOD DECENT PEOPLE. IF YOU WANT TO BUY INTERNATIONALLY, GIVE TEMU A TRY. THEY ALWAYS HAVE FREE SHIPPING AND FREE RETURNS!

Solved the problem

order issue

had problem with a order and got fast help. problem solved.

As long as I get my credit this hour…

As long as I get my credit this hour long chat was worth it! Demi was very good at listening and hearing my concerns and trying to remedy them!

Customer service was very prompt and…

Customer service was very prompt and thorough! My issue was resolved in a timely manner.

Very nice and helpful

Very nice and helpful. I had purchased a swim suit and needed a different size. So easy to return and get correct size.. 1st time I have interacted with this company and have had very good experience.

Too easy to order

Too easy to order, lol I spent more than I budgeted for because there were too many nice things I wanted

Explained clearly how to return dress.

The agent was able to answer my…

The agent was able to answer my questions and quickly resolve my issue.

Great service always very reliable and…

Great service always very reliable and items fit well

Fantastic clothes

The clothing I ordered were well made. Not cheap. Fabric is great. Had to return a few items and experience was pleasant and quick. Highly recommend to everyone.

I received my items in good time and…

I received my items in good time and all fit perfectly.

Cloths

Every thing i hsve ordèréd for 2 years now ive never had any problems and all the cloths fit anf wear great

Great service for returns.

I received great service when came the time to send back items and receive new items of a different size. The team was very helpful and I was able to return my items easily and received the replacement garments quickly.

Easy site to navigate

Easy site to navigate. Cute swimsuits.

I have alway had good luck with the…

I have alway had good luck with the clothes. Shipping does take a little long than I like.

The agent Demi, was so efficient and professional.

Efficiency and professionalism from Demi the agent.

Showsi on the live chat was very quick…

Showsi on the live chat was very quick with her responses and ver helpful a real pleasure to deal with