Rotita

Rep was very helpful and patient

Rep was very helpful and patient. Service was quick and professional.

easy to use site and great customer…

easy to use site and great customer service. Lots of modest wear and fun items to choose from

The ease at how the agent handled my…

The ease at how the agent handled my return, could not have done it without her help, thank you so much

Was very patient and helpful 🙂

Highest quality

Great customer service and excellent quality…

Great service and excellent quality swimwear.

I love their items

I love their items. They look cute and can be worn in many ways.

Delivery of order

Great customer services, quick response and very supportive. Thank you

Awful return policy, think twice before you order here.

I ordered multiple times at Rotita, and you know how it works. Sometimes a product is slightly disappointing or maybe doesn't fit exactly right but you decide to keep it anyway because it's a hassle to send it back. So not this time. I bought 4 items, paid €140,34 and the items really didn't fit. I found out one item wasn't eligible for return unfortunately, so I sent back only the other 3 and had to pay around 15 euro for the return package. Then I received only 69,75 back. One of the items was stained according to Rotita. I am very sure there was no stain on the item when I packed it for the return. Just fitted it briefly and carefully put it back in the plastic bag. So I end up having spend a total of 85 euros on one lousy bikini that doesn't even fit.

I double ordered and Sousi was so…

I double ordered and Sousi was so helpful helping me solve my problem!

Good Customer Service

Very good customer service in helping me with returns. Only downside was that i said i couldn't print the label, they said it was ok and to take the downloaded label to the Post Office, but there was no QR code so Post Office couldn't help. Customer Service did then give me an address to send returns to, but i had had a wasted trip by then.

DON"T TOUCH THEM!!!

The quality of the product was fabulous but the customer service REALLY BAD!! I wouldn't touch them!! The first order was the wrong size but to send it back costs more than the product. They also sent and charged me for a duplicate order!!! To send this back I have to pay for it even though its their mistake. The order doesn't even show in my log in. But again it will cost me more to send it back than what they wrongly charged me for. They have really cheap freight but won't uplift the order and put things right!!! DONT TOUCH THEM!!!

I WAS NOT ABLE TO PRINT OFF RETURN LABEL

I love rotita clothes.

I love rotita clothes. It has incredible quality, the fabrics are exceptional. Furthermore, their designs are original and current. I love them from their dresses, pants, bikinis...

I recently received my order - Fair Price, Great Quality

I recently received my order, and I was very pleased with the quality of the items. They were well-made and arrived in excellent condition. I would definitely recommend Rotita to others. Thank you for the great service!

Soshi was patient and polite and…

Soshi was patient and polite and appears to have resolved my questions, except one with regard to the fasteners on the dresses otherwise I'd have rented her a 5 star..

The Chat Agent was great at fixing my…

The Chat Agent was great at fixing my problem. However your "ordering process via your website" is STILL HORRENDOUS!!!

Buyer beware: deceitful returns approach and lack of transparency

Ordered 3 items for size and preference, kept one and returned the others the same day having simply tried each on in my very clean and tidy bedroom, using the same packaging they were sent in as had kept everything neatly together knowing I would only be retraining one outfit. The quality of the material wasn’t great, but I expected that for the price (the sale price is a fair reflection of value, I’d definitely say full price is absolutely not) and was happy to keep one. However, following return as per the company policy, I received an email stating that no refund would be issued due to stains and smell on the garments, and alleged photos attached to document the concerns. Actually, no photos were attached and the links were empty. Having immediately contacted the company to challenge the decision and ask for sight of the alleged stains, I had a second email response stating that there was ‘dust’ on the items making them unsaleable and in contravention of the returns policy. Again, no images attached and when I replied querying the difference in alleged faults and the lack of visual proof being provided, I was offered 50% of the costs reimbursed. As this was only about £20 and frankly I had neither the time nor energy to keep emailing and pushing it, I accepted the refund and thought I’d just treat this as a lesson learnt not to shop with Rotita again. However, the money was then credited to my account for use on future purchases, rather than refunded to my payment method. So, I had to write yet more emails, attaching the proof of the previous offer of a reimbursement and pointing out that based on my experience I wouldn’t ever shop with them again so credit was no use at all. After several weeks and emails, I finally got the refund issued and a valuable lesson learnt. I would neither trust nor recommend this company to anyone - the advertised returns policy is clearly not followed and a level of dishonesty applied in seeking not to refund returned items

Trying to sign on as guest for return is difficult

I was very frustrated to try & get a return label so I decided to try live chat and the girl answered all of my questions & sent me a return label pretty quickly. I only wish I would have tried that first.

Don't trust offers of discount codes…

Look to purchase on their website and you get bombarded with offers of discount codes (e.g. sign up for 15% off your purchase, we've kept your basket, get 10% off) only to find you have to spend an additional £10/£15/£20 etc to qualify for the discount. Very misleading and underhand marketing