Rowemercer (rowemercer.com) has a 1.3 out of 5 rating on OK.one, based on 52 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 90% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. Customers frequently complained that the items delivered were made of cheap synthetic materials like polyester instead of the natural fabrics advertised online. People also experienced significant issues with incorrect sizing, unexpected shipping origins, and poor overall product construction. Additionally, consumers mentioned difficulties when trying to secure refunds or return unwanted merchandise. Though some customers encountered major issues, a small group of people were satisfied with their purchases. Some reviewers found the footwear durable, comfortable, and well-constructed for daily use, noting that the materials felt solid and reliable.
Auto-generated from all reviews of this business. For reference only.You can immediately feel the weight and quality of the construction. These aren't just shoes; they're an investment. The stitching is tight and even, and the leather quality is top-tier. I've already recommended the site to several colleagues. If you want shoes that will last for years, this is the place.
I ordered 2 Sweat Shirts on 11/03/2026 and Paid for VIP Shipping which they say should take 3 - 5 Days. 16 Days later I have yet to receive the items and the Tracking shows it is apparently stuck in Shenzhen since 18/03/2026 which means it took them 7 Days to even send it! Multiple emails to Rowe & Mercer have been mainly ignored apart from to assure me the items are on the way even though their Tracking shows otherwise and they refuse to refund even though I paid for VIP Shipping which should have arrived over 11 Days ago ! Rowe and Mercer are advertising all over Yahoo and Fox News and I would advise that they appear to be a SCAM where you certainly won't receive your order in a timely fashion even if you pay for VIP Shipping and if indeed you receive it at all !!! Rowe & Mercer appear to operate under the umbrella of “RISE LIGHT TRADE LIMITED” which according to Claude is a prolific Scammer :- Rise Light Trade Limited — A Prolific Serial Scam Operation This is not just one dodgy website. Rise Light Trade Limited is the same entity behind multiple scam brands simultaneously — Rowe & Mercer, Ayatai, and others — all following the identical pattern of attractive product photography, non-delivery or cheap substitutes, and brush-off customer service responses. Affordabledrivingschoolbrisbane The Rowe & Mercer operation specifically uses a fake Sydney address in the Strand Arcade to appear Australian — but the address is completely non-existent and the operation is entirely offshore.
The company advertised and sold Cashmere jackets. Not a thread of any of these items contain cashmere. They charge cashmere made for their items and the products is all synthetic material - plastic!
I love the slim profile of these shoes - they look sharp with a suit. They breathe well even after a full day in the office. My only minor critique is that the soles are quite slick right out of the box, so I had to scuff them up a bit for traction on tile floors. Otherwise, a very solid purchase.
This is not an Australian Company, it is a SCAM. I bought what was supposed to be a very nice linen Polo Shirt. for $86. I got what was a cheap polo shirt of unknown material. They wanted me to return it at my cost. I spoke to PayPal. They repeated the company's offer. I relented. Sent it on 12/Feb, cost of $28 to return the item to CHINA. Tracked the package, arrived at the Customs Clearance on 23/Feb and is still there. Have not got my refund. Told PayPal. PayPal has resolved this infavour of the seller. I have asked why, still waiting for response, will update. Update on Paypal’s response 14/04/2026. I have received a rufund, not from Rowemercer, but from Paypal. I rang Paypal, spoke to a real person. Told them what happened and thst they should double check what I did. They checked, agreed with me snd gave a refund.
I ordered the loafers for a business trip. The fit is true to size and the arch support is surprisingly good for a handmade dress shoe. Shipping took a few days longer than the estimate on the site, but the customer service team very responsive when I checked in. Worth the wait if you aren't in a massive rush.
No retail store in Sydney Australian. Scam site ALL products made in China. Inferior quality. Better quality in Vietnam at markets
If you order cashmere you'll get acrylic ...if you order standard sizing you'll get something resembling baby clothing
Absolute scam, as many others have reported. Inferior quality shirts wrong size and colour. Response to complaint was to offer 20 per cent refund. Their address in Strand Arcade, Sydney is non-existent. The name (different) by which payment was acknowledged features in scam complaints about other sellers and products, as does the name (yet again different) from which the reply to the complaint came. It is hard to believe that steps have not been taken to close them down.
I have bought many clothings from Rowemercer and all the workmanship from the manufacturer is of the poorest quality and I will never go near to this supplier again! Rowemercer.com Definitely only deserves one star from me.
All their products are cheap and poorly made
I ordered a pair of shoes from what I thought was the Rowe & Mercer website. Paypal receipt showed number of red flags. Receipt showed seller as RISE LIGHT TRADE LIMITED with a Hong Kong phone number (+852 55707217) and a suspicious/ questionable email address. Company I thought I was buying from is Rowe & Mercer in Sydney Australia. Scamwatch indicates fraudulent activity by Rise Light Trade LTD. The phone number is suspicious, and the company name has no verifiable presence.
I discovered the rowemercer.com website via an ad on the SMH website. The shopfront appeared to be in the Strand Arcade, Sydney. I wanted to buy some shorts and a shirt for my husband as a surprise. The pricing appeared reasonable with the claimed quality of the products. Upon receipt, the shorts and shirt delivered, in no way matched the order description. The shorts were supposed to be linen, while the shirt was supposed to be high quality washed cotton. The shorts supplied were made of polyester elastane, while the shirt was made from polyester spandex. The sizing of both was questionable. While the cost of the items supplied would have been no more than a few dollars, compared with the price paid. I complained to rowemercer via their contact address. Their reply indicated that they required a whole lot of information to confirm the order was incorrect. After some toing and froing and a considerable lenth of time, I referred the case to Paypal as no resolution had been reached. Ultimately I received a refund for the cost of the goods.
Ordered 2 pairs XL linen shorts. Received 1 XL pair which were polyester, one size L and one at least size XXXL. The company refused to replace unless I sent them back at my cost to China. Their address shows George St Sydney but they are not in Sydney at all. Extremely poor experience.
Complete scam. Looks like quality good but what comes is cheap synthetic rubbish. Street address on website is wrong. Stay well clear.
Cheap product. Not even linen. As per other reviews they are making me pay to return products before getting refund. Dispute is via PayPal
Rowe and Mercer sent me an article of clothing that was not the same as what I viewed on the website. It was a cheap imitation with no labels at all on the article. This site is a scam and othe people should be warned to stay clear of dealing with them.
The shorts supplied were cheap unbranded polyester/ elastane instead of linen. The site claimed to be Australian but upon further investigation is wholly Chinese. Their return process is designed to make you want to give up - coming back with offers of 10%, 20% refund & you keep the item. Fortunately I purchased through PayPal & after about 10 e-mails & $20 return postage there is a full refund of the purchase on its way. Stay clear of this site!
I Ordered 1 Pair of Mens Linen Shorts as per Advertised Photo $60.00 plus postage. Received a Polyester Pair, no tags; looks like something you would buy in asian market for $5.00. I am surprised that they even sent the Parcel to me. I realise now that have been scammed. I emailed them by an email address to Quintin Department Store on the Invoice Order for a Refund but no Reply. They are not Rowe&Mercer at all. My Advice is do not Order anything from this Company.
Inferior clothes poorly made and nothing like photos on web page Do not deal with this store
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