Rowemercer (rowemercer.com) has a 1.3 out of 5 rating on OK.one, based on 52 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 90% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. Customers frequently complained that the items delivered were made of cheap synthetic materials like polyester instead of the natural fabrics advertised online. People also experienced significant issues with incorrect sizing, unexpected shipping origins, and poor overall product construction. Additionally, consumers mentioned difficulties when trying to secure refunds or return unwanted merchandise. Though some customers encountered major issues, a small group of people were satisfied with their purchases. Some reviewers found the footwear durable, comfortable, and well-constructed for daily use, noting that the materials felt solid and reliable.
Auto-generated from all reviews of this business. For reference only.Hands down my worst ever purchase. Proudly advertised as cashmere but clearly labelled as made of spandex & polyester, That wasn't enough, the sleeves of my mens sweater are 3/4 length. Perhaps that's fashionable somewhere. Avoid at all costs or at least donate your money to a worthwhile charity, don't give it to these lying thieves!!!
Quality of pants was nowhere near what was advertised cheap polyester. Original price quoted for shoes 180 dollars these shoes are not ever worth 180 dollars. Shipped from China cheaper to buy off Temu.
Advertising 100% pure cashmere jumpers. I ordered two paid $143.77 finally received them after a month. Check label, they are 95% Polyester 5% Spandex. I could have bought the same from Target or KMart for $20! Their George street shop is a fake. I have emailed them, they were polite but told me my goods would cost $ 90 to return . Offered me 15% refund and $50 store refund . Their merchandise is real rubbish . A SCAM SITE BEWARE !!!
quality ' mens pants were utter garbage and after waiting 3x advertised delivery time AVOID
DO NOT BUY I purchased a Rowe & Mercer “Comfy Cashmere Sweatshirt”, advertised as 100% cashmere. What arrived was 95% polyester / 5% spandex. This is not a minor variation — it is completely misrepresented. I could have bought an identical polyester garment elsewhere for around $16. Under Australian Consumer Law, products must match their description. This clearly does not. PayPal should not be facilitating transactions for sellers who advertise one product and deliver something entirely different.
Like all the other Rowe & Mercer reviews, do yourself a favour and DO NOT USE this company. Rowe & Mercer is a scam company, operating out of China and providing low quality products bearing little resemblance to the ones advertised on their site. The misrepresent themselves as Australian based and the customer service is appalling - complicated returns process with multiple promises of a full refund but nothing forthcoming. Avoid this company.
Purchased a pair of shoes absolute rubbish.They do not stand behind their product about 4 months of casual wear before they started to fall apart.
This is a scam and do not for 1 second consider purchasing any item from this seller. Cheap chinese rubbish. Stated Jumpers were Cashmere. On arrival 95 %polyester and 5 % spandex. Not one bit of Cashmere. Small sizes. Please don't waste your money. I have commenced a dispute with PayPal as there is enough information from previous reviews to not allow the transaction to go ahead. Very poor business all round.
ROWE MERCER has nothing in common with Australia completely fake thieving website, nice pictures and nothing more, quality material is poor and plastic, under no circumstances buy from them typical thieving Chinese website everything is completely fake even their address in Sydney?? I am amazed at what the Fair trade commission and ACCC are doing, why don't they shut them down for all these frauds and thefts, this is impossible, what does our country allow??
** AVOID ** I purchased a Rowemercer's "Comfy Cashmere Sweatshirt". What I received was a 95% polyester / 5% spandex replica which I couldn't even use as a rag. ZERO cashmere! It's a traditional "bait and switch" scam. PayPal should not enable them by processing their payments.
If I could rate zero I would, this site is a complete scam, the products you receive are not what you pay for and it is blatant fraudulent advertising. I ordered advertised Men's pure cashmere sweater x 2 for $69.95 each and received cheap chinese made 95% polyester 5% nylon that had threads hanging out that I could have purchased from Temu for $10 each. When I lodged a complaint they offered to pay me 25% refund and a full refund if I returned the goods to an address in China which the freight would be on par with the price of the goods and I do not trust they would actually pay me the refund. They also have to be returned within 30days and it took 3 weeks to receive the goods. They also provide details of a shopfront in Sydney which does not exist.
Completely fake and scam. Ordered 100% Cashmere jumpers two of them for gifts. Received after a month cost me $145 Australian. They are 95% Polyester and 5% Spandex. Absolute rip off and false advertising
DO NOT BUY. They purport to sell 100% cashmere fibre. It’s not! 95% polyester and 5% spandex. Would only offer full refund with my cost to return goods. Seems I have negotiated 40% refund. I wait to see if that is true! They are not Australian company, despite their .au website. If I could give zero I would. Now receiving spam / phishing emails.
Purchased Rowe Mercer mens cashmere sweatshirt AUD $69. Same garment on Light in the box and Temu half the price. It's not cashmere ( goat fibre) it's synthetic material. Quarter zip sticks half way rubbish. Stay away Patrick
I wish I had seen this site before I bought two supposedly cashmere sweatshirts. Very poor quality about 1% cashmere if at all and colours nothing like on the advertisement. I too was fooled into thinking this wasn't a Chinese company. Never again
Total scam…ordered cashmere shirts and received polyester and spandex rubbish. Poor quality and not even close to the advert. AVOID LIKE THE PLAGUE ! It’s a Chinese scam !
Please do not buy from this Website - Scam I Order Leather Jacket reduced from $499.00 to $99.00 My size is Large but Ordered size XL to make sure can fit me and also ordered Black leather Shoes size 9 reduced from $299.00 to $89.00 I thought was bargain. When delivery arrived last week 26/03/26 and I try Leather Jacket it doesn't fit me seems to me size XS instead XL and Leather Shoes very cheap quality - got plastic bottom. I email the customer service and tell them I will be returning these goods, and I got reply you keep the good or donate to someone in the family and we will give you 10% refund?
I ordered a cashmere sweatshirt from this organisation. A$69 + postage. What arrived 2 weeks later from China was a POLYESTER (plastic) "sweatshirt" of very poor quality - probably worth about A$5. DO NOT BUY FROM THIS SELLER!!!!
The leather on my new Rowe Mercer boots is buttery soft yet feels very durable. You can tell these weren't made on a mass assembly line. The only reason for 4 stars is that the laces felt a bit thin compared to the heavy-duty quality of the boot itself, so I swapped them out. Other than that, the craftsmanship is undeniable.
THIS IS A SCAM SITE, DO NOT GO NEAR IT! I ordered 2 cashmere jumpers, believing that I was looking at the website of the Sydney store Rowe and Mercer. Photos of the real store are even used on this website. The jumpers did arrive but are polyester, not cashmere, and very thin, poor quality. Bernice
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