Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
Written by the business, not verified by us.Ruko (ruko.net) has a 4.2 out of 5 rating on OK.one, based on 293 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, User experience. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, showing how responsive and genuinely helpful the support team is when resolving issues quickly. Consumers also love the outstanding product quality, noting that the drones capture beautiful high-resolution footage and offer smooth, reliable flight controls during outdoor use. Some people were dissatisfied with various minor product limitations, specifically mentioning shorter battery life than expected or occasional difficulties with charging components. A few reviewers also noted occasional shipping delays when waiting for replacement units or minor technical glitches encountered right upon initial setup.
Auto-generated from all reviews of this business. For reference only.Great customer service. Solved my issue quickly
Dear Customer, Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Thank you again for your trust and support. Happy flying! Sincerely, Ruko Team
Dear Customer, We apologize for your unsatisfactory experience. To address your issue promptly, please report specifics through our official portal: [email protected]. Your case will receive priority attention. Thank you for bringing this to our attention. Sincerely, Ruko Team
I purchased the Ruko F11 GIM2 drone last year, and it has become my favorite and most dependable drone I own. It has never given me any problems and it flies like a dream. Whenever I have a question or concern, I reach out to Ruko's customer service, and I usually have an answer or solution within 24 hours (usually much less than 24). I would most definitely recommend the Ruko F11 GIM2 to a beginner or experienced drone pilot every time!
Dear Customer, Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Happy flying Sincerely, Ruko Team!
Dear Customer, Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Happy flying Sincerely, Ruko Team!
The customer service (Joyce, Kim) for Ruko is the very best. They listen to the issue and solve it very fast.
Dear Customer, Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Thank you again for your trust and support. Happy flying! Sincerely, Ruko Team
Dear Customer, Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Happy flying Sincerely, Ruko Team!
They did a fantastic job helped me with every problem I had products are of strong construction made ro last
Dear Customer, Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Happy flying Sincerely, Ruko Team!
Fantastic drone having lots of fun with it. Ordered a Veeniix V11pro from Ruko, can't wait to fly it. Customer service is excellent..
Dear Customer, Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Happy flying Sincerely, Ruko Team!
My F11GIM2 is performing wonderfully! Furthermore, the company is fantastic with its customer service and technical support. After upgrading to the iPhone 17 I noticed that the front-facing camera occluded a couple of the navigation buttons on the App. I asked about this, and Technical Support came to the rescue with a new version of the App in ONE DAY! From product quality to technical support, RUKO is fantastic!
Dear Customer, Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Happy flying Sincerely, Ruko Team!
I had a problem with my drone and they went out of their way to make it right. I was surprised at how willing to help they were..I would buy again just based on the customer support.
Dear Customer, Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Happy flying Sincerely, Ruko Team!
Excellent customer service. Prompt and personable and very understanding.
Dear Customer, Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Thank you again for your trust and support. Happy flying! Sincerely, Ruko Team
I'll make a full review when weather allows,im in the north/winter,please consider me with future product reviews as well,we've been collaborating, let's continue, replacement service was extremely helpful with bwine f7
Dear Customer, Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Happy flying Sincerely, Ruko Team!
On 1/20/2026 I placed an order (#9349 ) for a Ruko U11MINI 4K. USPS delivered to wrong address. I contacted Ruko and was told they filed for reimbursement from USPS and that i would receive the drone. That was on 1/30/2026. I have not heard or received anything since.
Dear Customer, We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: [email protected]. Your case will receive priority attention. Thank you for bringing this to our attention. Sincerely, Ruko Team
I needed to get replacement blades to fix the damage from me flying into trees. Easy ordering and fast delivery.
Dear Customer, We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: [email protected]. Your case will receive priority attention. Thank you for bringing this to our attention. Sincerely, Ruko Team
Customer service (support) is outstanding. Drone itself feels very well made (heavy). The cost is a little high most times (wait till they are on sale)
Dear Customer, Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Thank you again for your trust and support. Happy flying! Sincerely, Ruko Team
Dear Customer, Thank you for your feedback. We sincerely apologize for the issues you encountered . To ensure efficient resolution, please submit a service request via our official website [email protected]. Our support team will promptly assist you. We appreciate your understanding and cooperation. Sincerely, Ruko Team
Great costumer service! The Ruko associates went above and beyond great service!
Dear Customer, Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Thank you again for your trust and support. Happy flying! Sincerely, Ruko Team
The drone has become problem ridden. I did not receive the support email I was expecting.
Dear Customer, Thank you for your feedback. We sincerely apologize for the issues you encountered . To ensure efficient resolution, please submit a service request via our official website [email protected]. Our support team will promptly assist you. We appreciate your understanding and cooperation. Sincerely, Ruko Team
The sign on was very good and easy. I really would a week to give a more accurate rating. Thank you
Dear Customer, Thank you for taking the time to share your experience. We are delighted to hear that you find that the sign on was good and easy. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support. Wish you a happy flight! Sincerely, Ruko Team
The drone does not work and the manual doesn’t give details of the situation. I need to return the device
Dear Customer, Thank you for your feedback. We sincerely apologize for the issues you encountered . To ensure efficient resolution, please submit a service request via our official website [email protected]. Our support team will promptly assist you. We appreciate your understanding and cooperation. Sincerely, Ruko Team
293 reviews matching
