Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
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Is Ruko legit?
Ruko (ruko.net) has a 4.2 out of 5 rating on OK.one, based on 293 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, showing how responsive and genuinely helpful the support team is when resolving issues quickly. Consumers also love the outstanding product quality, noting that the drones capture beautiful high-resolution footage and offer smooth, reliable flight controls during outdoor use.
Some people were dissatisfied with various minor product limitations, specifically mentioning shorter battery life than expected or occasional difficulties with charging components. A few reviewers also noted occasional shipping delays when waiting for replacement units or minor technical glitches encountered right upon initial setup.
Auto-generated from all reviews of this business. For reference only.
Phone software is bust. Replacement part doesn't fix failed motor assembly. Nothing works.
Bad drone, bad customer service.
It's worth more as scrap parts than the $80+ replacement fee and I will never buy again.
Reply from Ruko2025-04-21
Thank you for taking the time to share your feedback.
We are very sorry to hear that our drone did not meet your expectations, and we understand your frustration.
At Ruko, we are committed to providing high-quality products and excellent customer service. Unfortunately, you feel that our support only temporarily solves the problem. We attach great importance to your concerns and constantly strive to improve our products and services. We hope to learn more about your experience and directly solve your problems.
If you are willing, please contact our support team [email protected] Your feedback is very valuable, and we hope to have the opportunity to regain your trust.
This is an overall rating over the years I have been associated with you. When we first began, you were a Solid 5, but after the way you treated me when I exercised my Warranty, well, you lost all Credibility with me. I do not recommend the Roko brand to anyone and I will continue to fly mine until they die, and then I will move to a more reputable and reliable brand.
Reply from Ruko2025-04-16
Dear Customer，
This is Lisa.
I hope all is well with you after receiving this message.
Based on your bad shopping experience, I will be checking in.
If there is still a problem, please contact us.
Sending our best regards,
Ruko
3/30 I paid for a replacement drone to be sent. And ruko sent me a used drone that's so beat up that I cannot even see the serial number to register it.
That is crazy. It is all scratched up, the lens is scratched, as well the props are also in bad shape. All of the cables were unpackaged.
I do not understand why Rukon is sending out used products, but I will be changing my Amazon review, to reflect it.
Update#1 4/15.... It is not friction from shipping. At first, I thought the same thing, but that would not account for all of the white bags that should be sealed and holding all of the charging cables to be missing. This is definitely a used drone.
Reply from Ruko2025-04-15
Dear，
I apologize for the bad experience and thank you for your feedback.
The situation you mentioned is rarely encountered by us, it may be that the item was damaged by friction during transportation. We will check it out.
In addition, if you have any problems that need to be solved, please feel free to contact us.
Thank you for your understanding and support.
Best regards，
Ruko
Drone is a bit pricey but works fairly well and stable. My only gripes are that the controller doesnt work with wider phones. The clamp on the controller will not expand to accommodate it. The other issue is that the base of the drone is fairly close to the ground and therefore it is not wise to land on rough or grassy terrain -- it has to be a flat, dry surface
Reply from Ruko2025-04-16
Dear，
Thank you for taking the time to share your detailed experience on Trustpilot.
We are very happy to learn about the suggestions you made, which will encourage us to keep optimizing and upgrading.
At Ruko, providing excellent customer service is our top priority, and your feedback inspires us to continue providing the support you deserve.
If you have any further questions or need assistance in the future, please feel free to contact us.
Best regards,
Ruko
I’ve had a great experience with the Ruko F11 Pro drone overall. It’s easy to fly, has a strong GPS signal, and the battery life is excellent for its price range. The camera quality is solid, and the return-to-home feature works reliably. I did run into a technical issue, but Ruko’s customer support was very responsive and helpful. They stood behind their product and offered a replacement, which shows they care about their customers. I would definitely recommend this drone for beginners or casual users looking for a budget-friendly option with good performance.
Reply from Ruko2025-04-11
Dear，
Thank you so much for sharing such a great review on Trustpilot!
We are thrilled to hear that you find our drones easy to fly, have strong GPS signals, and have excellent battery life for their price range, consistent camera quality, and reliable return-to-flight features.
We also appreciate your compliments on our company's service.
Providing quick responses and effective solutions is our top priority, and it's great to know that our efforts met your expectations.
Thank you for recommending us 100%! If you have any questions or need further assistance, please feel free to contact us.
Best regards，
Ruko
After giving them many things wrong with their products they said quote "can you help remove the comment on trustpilots?"
Reply from Ruko2025-04-11
Thank you for your feedback and I'm sorry for the distress.
We will continue to improve and enhance our staff training to be service oriented.
Thank you for your understanding and support!
Ruko
I have to say ruko costumer service is why I use the drones, they have helped me through crashes with replacement shells, flyaways with another drone, connection issues with the mini to andriod and they’re costumer service stands out from others. The drones themselves are great the f11 mini is responsive and fun the Gim and Gim 2 are great with good quality footage to be shot. The wind resistance is for the most part good however I have had some issues with the gim spiraling out of control while landing from altitude yet it has always recovered and landed without incident. Ruko was my first serious drone with the gim and with the help of costumer service I have went from beginner to rather experienced drone pilot and even though I have DJI’s in my arsenal I still enjoy flying my Ruko’s!
Reply from Ruko2025-04-09
Dear Larry,
Thank you so much for sharing your fantastic review on Trustpilot! It's wonderful to know that you have more than one of our drones, and we're honored that our Ruko drone stands out as your favorite.
We also greatly appreciate your kind words about our customer service. Providing quick responses and effective resolutions is our top priority, and we're glad to know that our efforts met your expectations.
Thank you for recommending us 100%! If you ever have any questions or need further assistance, please don't hesitate to reach out.
Happy flying!
Best regards,
Drone doesn't connect to the controller. I have tried several times with no luck. Can't even fly it. Looking to buy a different brand now. I sent a video and told support about it and they didn't seem to want to help.
Reply from Ruko2025-04-01
Dear,
Thank you for taking the time to leave feedback on Trustpilot. We're very sorry to hear about the issues we've had with connecting our drones to the remote controller, and we understand your frustration.
At the same time, we are deeply sorry to hear that your experience did not live up to expectations. At Ruko, we are committed to providing excellent service and it is disappointing to learn that we were unable to do so.
We would like to better understand the issue and work with you to resolve it. Please provide us with more details about your experience. You can contact us at [email protected].
Your feedback is important to us and helps us to improve. We look forward to resolving this matter for you.
Best wishes,
Lisa
I had a u11 that lost connection 10 ft above me and flew into a tree . i got a replacement u11pro but that has its own list of issues like 1. false advertising, it says 24 minute battery life but i got a battery life of 15 MINUTES. And when the drone gets below 35% it decides to lose power and drop to the floor with NO WARNING whatsoever. DO NOT BUY THESE SCAMMY PRODUCTS
Reply from Ruko2025-03-26
Dear,
Thank you for taking the time to share your feedback. We’re truly sorry to learn that our drone and battery performance did not meet your expectations, and we understand your frustration.
At Ruko, we strive to provide quality products and excellent customer service, and we regret that you feel our support only addresses issues temporarily. We take your concerns very seriously and are continually working to improve both our products and our service. We would appreciate the opportunity to learn more about your experience and see how we can address your concerns directly.
If you’re willing, please contact our support team at [email protected]. Your feedback is invaluable, and we hope to have the chance to regain your trust.
Thank you again for your honest review.
Best regards,
Ruko support
i subscribed to paramount/showtime and when i try to watch it wants to charge me again.
i paid the money and it's been taken out of my account, yet no paramount/showtime.
Reply from Ruko2025-03-17
Thank you for taking the time to leave feedback on Trustpilot. We apologize to hear that you did not receive your product after payment.
We would like to better understand the issue and work with you to resolve it. Please provide us with more details about your experience. You can contact [email protected]. Please be assured that your feedback has been conveyed to senior management and we will take steps to improve our after-sales service and logistics partnerships to prevent similar issues from occurring in the future.
Your feedback is important to us and helps us to improve. We look forward to resolving this matter for you.
Not sure if I'm going to get my drone that I bought replaced for a good one
They said they're going to replace my drone that is defected I offered to send it back and they said it was no need which I thought was weird still waiting on tracking number I hope they do replace it I mean I'm I'm willing to send everything I got back to usually going to look at least look at it see what's wrong with it
Reply from Ruko2025-03-05
Dear,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your concerns regarding the replacement process for your defective drone.
Our team had initially offered a replacement without the need for a return, and we apologize if this process felt unclear. Please rest assured that we are actively working on your replacement. We are in the process of generating a tracking number and will update you as soon as possible.
Your willingness to cooperate and even return the unit to help us identify the issue is greatly appreciated. If you have any further questions or require additional assistance, please feel free to contact our support team directly at +1 (888) 892-0155 or contact us at [email protected].
Thank you again for your patience and for giving us the opportunity to resolve this matter.
Best regards,
Although I was not able to talk to someone in person on the phone like it seems like they do respond back through it texting her emailing email. One thing I wished I could do is be able to get a hold of an actual person and correspond to them through either speaking to them on the phone or well just being able to speak to you someone instead of texting or emailing I'm not phone savvy so I find it difficult to navigate through phones
Reply from Ruko2025-03-03
Dear,
Thank you for taking the time to share your experience. We appreciate your feedback and understand your desire to speak directly with someone over the phone.
To make it easier for you, please note that you can contact us through our app or by calling us directly at +1 (888) 892-0155 for immediate assistance. Our team is always ready to help you with any questions or concerns.
We value your input and are continuously working to improve our customer service experience. Thank you for choosing Ruko, and we look forward to assisting you further.
Best regards,
It's certainly disapointing as a photographer not having the capability of controlling the expostition parameters of the camera. On the other hand The flying expirience is nice.
Reply from Ruko2025-02-28
Dear,
Thank you for sharing your thoughts on the camera's exposure control and your positive experience with the drone's flight performance. We understand how important manual camera settings are for photographers, and we appreciate your feedback.
We recognize the value of manual controls for more advanced users. While specific manual exposure adjustments may not be available on all models, we are continually working to enhance our products and consider user feedback in our development process.
If you have any further questions or need any additional assistance, please don't hesitate to reach out at [email protected]. Thank you again for your trust and support!
Best regards,
Very responsive to questions or problems and will do their best to resolve
Reply from Ruko2025-02-02
Dear，
Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that you had a positive experience with our service.
Your feedback truly motivates us to continue delivering the best to our customers.
We’re grateful to have you as a customer and look forward to serving you again in the future!
I made an order by mistake and tried to cancel it before it was sent out and was told I should probably keep it as it would cost me shipping to return it.
Reply from Ruko2025-01-25
Dear,
Thank you for taking the time to leave feedback on Trustpilot. We're truly sorry to hear that your experience with us did not meet your expectations. At Ruko, we strive to provide excellent service, and it's disappointing to learn that we fell short.
We'd like to better understand the issue and work with you to make things right. Could you please provide more details about your experience? You can reach out to us at [email protected].
Your feedback is valuable and helps us improve. We look forward to resolving this matter for you.
Best,
Ruko
Dear,
Thank you for taking the time to leave feedback on Trustpilot. We're truly sorry to hear that your experience with us did not meet your expectations. At Ruko, we strive to provide excellent service, and it's disappointing to learn that we fell short.
We'd like to better understand the issue and work with you to make things right. Could you please provide more details about your experience? You can reach out to us at [email protected].
Your feedback is valuable and helps us improve. We look forward to resolving this matter for you.
Best,
Ruko Team
While early communication with Ruko on if and when this product (a Remote ID chip for a drone) was many months long, difficult, and sometimes confusing or contradictory, I kept contacting them and eventually was able to order the part quickly when it became available. They followed up with asking me to do a review of the Drone which I declined.
Reply from Ruko2025-01-25
Dear,
Thank you for taking the time to leave feedback on Trustpilot. We're truly sorry to hear that your experience with us did not meet your expectations. At Ruko, we strive to provide excellent service, and it's disappointing to learn that we fell short.
We'd like to better understand the issue and work with you to make things right. Could you please provide more details about your experience? You can reach out to us at [email protected].
Your feedback is valuable and helps us improve. We look forward to resolving this matter for you.
Best,
Ruko Team
I spent 1000 dollars on their home monitoring system. Had issues never could get in contact with the company Decided after their free trail to get a monthly subscription within a 5 days I knew I was unhappy and they didn’t stand behind their money back guarantee if unsatisfied. Just super unhappy with the company
Reply from Ruko2025-01-17
Dear,
Thank you for taking the time to share your feedback. However, it seems there may have been a mix-up, as our company does not offer a home monitoring system or any related subscription services. We understand how important it is to address your concerns and would like to help guide you in the right direction.
If you believe this review was posted in error, we kindly ask you to double-check the company name and product you intended to review. Should you need assistance, feel free to reach out to Trustpilot's support team to correct the review.
We hope you’re able to resolve this matter promptly, and we wish you all the best.
Sincerely,
Ruko Team
I think initial service up was complicated, but once you got the hang of it, it was very smooth.
Reply from Ruko2025-01-15
Thank you for your review! We’re so happy to know you’re satisfied with Ruko.
Your feedback is greatly appreciated, and we’re excited to continue providing you with excellent service.
It was shaky at first but they have mostly recovered. Responses have been slow but they do respond and help.
Reply from Ruko2025-01-15
Dear,
Thank you for taking the time to leave feedback. We are deeply sorry for your current experience, which is not the quality of service we want you to experience.
We will follow up immediately regarding the order delay and drone issue you mentioned. To better assist you:
We have assigned a team to verify the status of your order and will contact you as soon as possible.
If you continue to have issues with your drone, please allow us to arrange further support or a replacement service for you.
We understand that you are frustrated about not receiving the part, and we want to make up for it. Please feel free to contact our customer service team at [email protected]
Once again, we sincerely apologize for the inconvenience this may cause you, and we promise to do our best to resolve the issue and make you satisfied with our products and services.
Looking forward to resolving your issue soon.
