RushMyPassport.Ca (rushmypassport.ca) has a 4.3 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Legal Services & Government and its reputation is good. 80% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-10.
It was an easy process , but I never received a notification of when it will be delivered and how it will be delivered
Thank you for your feedback! We’re glad to hear the process was easy overall, though we apologize for the lack of delivery notifications and tracking details. We understand how important those updates are, and we appreciate you bringing this to our attention. Thank you for taking the time to share your experience.
Service was profesional and fast. I was not birocratic and polite
Thank you for your kind feedback! We’re glad to hear that you found the service professional, fast, polite, and easy to navigate without unnecessary bureaucracy. We truly appreciate you taking the time to share your experience! 😊
Thank you for your feedback! We’re glad to hear that your questions were answered and that we could assist you. We truly appreciate you taking the time to share your experience! 😊
Helpful, pleasant and informative advice from the experts!
Hello, Thank you for your wonderful feedback! We’re glad to hear you received helpful, pleasant, and informative assistance from our team. We truly appreciate you taking the time to share your experience! 😊
Speed I was done in 10 minutes. Efficient service. Well laid out. Impressive.
We're happy to hear that you had such a quick and efficient experience! It's great to know that you found our service and layout impressive. Thank you for your positive feedback.
After paying and completing the information for my child's passport application, they sent me a half-completed ADULT RENEWAL application as my end result/product, saying it is 100% complete. They also sent a useless personalized CHILD PASSPORT ORDER INSTRUCTIONS. All it indicates is one bullet point referring to an ADULT SIMPLIFIED RENEWAL PASSPORT APPLICATION they uselessly filled out, telling me where to sign and to 'gather required documents as instructed'. That is literally it. I selected child passport at the beginning of the process and entered all of the fields accurately, including the birthdate indicating my child is currently 12 years old. There is no obvious way to contact them for help. If anyone from this company can read this, I expect my money back. If anyone would like help completing their own applications, Google is more helpful. Don't waste your money or the time of your life it takes to complete their fields that could lead to the wrong result (entirely) in order to receive something you can accurately get yourself for free.
Good morning, We’re very sorry to hear about your experience and understand your frustration regarding the application type and the documents you received. This is not the experience we aim to provide, and we take concerns like this seriously. A member of our team will be reaching out to assist you further and review your concerns in detail.
We appreciate your feedback and are so glad we could meet your needs. Thank you for taking the time to share.
Thank you for your kind feedback! We’re glad to hear you found the process easy and convenient. We truly appreciate you taking the time to share your experience! 😊
Convenience
Glad you had a great experience!
I stupidly allowed my Passport to expire in February, discovered this last Thursday and at the same time had previously booked a trip to Mexico April 11th. I had a week to obtain a renewed Passport. While I did have to wait five hours in the passport office on Tuesday I was able to pick up my renewed Passport yesterday and am able to travel tomorrow . All the staff at the new Granville Street office were extremely helpful and obviously motivated to try and process this difficult renewal situation as quickly as possible.
We're happy to hear that our team was able to assist with your passport renewal and help you travel to Mexico. We appreciate you taking the time to share your experience.
Easy to find - Easy to understand - Easy to complete - Easy to attach the picture - Overall a great experience - Just waiting for my passport -
Thank you for your wonderful feedback! We’re glad to hear the process was easy to find, understand, and complete from start to finish. We appreciate you sharing your experience and hope you receive your passport soon! 😊
Wait time to see a passport employee was 1 hour which is much too long.
We understand how frustrating long wait times can be, especially when you’re trying to complete something as important as a passport service. Waiting an hour is certainly not ideal. Thank you for sharing your feedback it’s valuable and helps highlight areas where improvement is needed.
Renewing our passports at Service Canada was efficient. Our advisor was awesome, she was efficient, kind and took her time with us.
Thank you for sharing your experience! We’re glad to hear that your passport renewal process was efficient and that your advisor provided kind and attentive support throughout. We appreciate you taking the time to share your feedback!
This site misleadingly presents itself as a government affiliate to charge an unnecessary $89 service fee. While they facilitate the renewal, they provide little benefit over the official process: No Speed Advantage: They imply faster processing by asking for travel dates, but the turnaround time is identical to the official government service. Deceptive Interface: Their "process timeline" is merely a static image rather than a functional tracking tool. Redundant Service: They simply provide a Canada Post label addressed to the same passport office you would use regardless. You are paying a premium for a middleman to handle a task you can complete directly and more securely through official channels.
We’re very sorry to hear about your experience and understand your frustration. We take concerns like yours seriously and want to help clarify and address any confusion. Our service is designed for travelers who may need additional guidance, document preparation support, and assistance navigating the passport process more efficiently. A member of our team will be reaching out to you directly to review your experience and provide assistance. Thank you for bringing this to our attention we appreciate the opportunity to address your concerns.If you would like immediate assistance or clarification , please contact RushMyPassport Canada support at (833) 436-7065, and an agent will be happy to help resolve this for you. Thank you for your patience.
The instructions said to place it in a FedEx envelope and yet the label was a Canada Post form instead of the FedEx label. I went to the FedEx site to send it and was said they could not do it as it had a Canada Post label and they gave me instructions to the nearest Canada Post site.
Thank you for bringing this to our attention, and we’re sorry for the confusion you experienced. We understand how frustrating it can be when shipping instructions and labels do not align.If you would like immediate assistance or clarification , please contact RushMyPassport Canada support at (833) 436-7065, and an agent will be happy to help resolve this for you. Thank you for your patience.
I arrived at 7:45 am. I waited in a short line until 8:30. I was on my way home before 9:15am. Great efficiency and service
Thank you so much for sharing your experience! We’re delighted to hear that your visit was smooth, efficient, and well-organized, and that you were in and out so quickly We truly appreciate your feedback and are glad we could assist you. If you ever need help in the future, please don’t hesitate to reach out to us at [email protected] or 877-503-9838. Safe travels!
Wow! Received my new 10yr passport in 3 days! Thank you
Thank you so much for your wonderful feedback! We’re thrilled to hear you received your new passport in just 3 days that’s fantastic news. We truly appreciate you choosing our service and are glad we could help make the process fast and smooth for you.
Very organized app. I sent in my application with no problem. However, I think I gave the wrong credit card information. My card was used by an unauthorized person so cancelled. How do I get the proper information about my other credit card to the passport people? My better information is... President's Choice Financial Mastercard: 5181 2717 5465 6434 Expiry date: 09/30 Security: 836 Thx for you help is rectifying my problem. Wayne Tennant 519-971-9055
Hello Wayne, thank you for reaching out and for sharing your experience. We’re glad to hear the application process went smoothly, but we’re sorry for the concern regarding your payment. For your security, we recommend please do not share credit card details publicly. To safely resolve this, we’d like to connect with you directly and guide you through the secure steps to update your payment information or review your account. Please contact our support team at [email protected] or call 877-503-9838, and a member of our team will be happy to assist you promptly. Thank you for bringing this to our attention—we look forward to helping you get this resolved.
Easy to navigate 18 pages
Thank you for sharing your experience! We’re glad to hear the process was easy to navigate, and that having everything ready upfront helped things go smoothly. We appreciate your feedback and are happy we could assist you through the application process.
Was very easy to use and to complete, except the section to fill out regarding postal code as it kept showing zip code not postal code
Thank you for your feedback! We’re glad to hear that the process was easy to use overall. We appreciate you letting us know about the postal code section, and we’ll make note of this to help improve the experience for future users. We look forward to assisting you with any future passport needs!
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