Good explanation.
Reply from RussianTrains.com2019-10-07
Dear Van Le, We are pleased you liked our service!
About RussianTrains.com
Data updated- Website
- russiantrains.com
- Category
- Travel & Vacation
- Location
- United States · Sliema
- Status
- Unclaimed
- Replies to negative
- 0% (0/1)
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Is RussianTrains.com legit?
RussianTrains.com (russiantrains.com) has a 4.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Excellent service
Reply from RussianTrains.com2019-10-07
Dear Tourret, Thanks so much for your feedback
Ticketing service online efficient and
Ticketing service online efficient and user friendly
Reply from RussianTrains.com2019-10-07
Dear Cambell, We are glad you liked our service!
I very much enjoyed catching the trains…
I very much enjoyed catching the trains from Moscow to St. Petersburg and then from St. Petersburg back to Moscow. The staff were polite and helpful, the seats were comfortable and I enjoyed watching the scenery through the windows. I would be very happy to travel on Russian Trains again in the future. Thank you.
Reply from RussianTrains.com2019-10-07
Dear Claire, Thank you so much for your kind words!
Very easy to use.
Reply from RussianTrains.com2019-10-07
Dear Andrea, We are delighted to hear you have found our booking platform easy to use.
Easy to use site.
Reply from RussianTrains.com2019-10-07
Dear Julie, Thank you for sharing what you've thought of our service.
I make a mistake while buying my…
I make a mistake while buying my tickets and later they help to solve it very quickly
Reply from RussianTrains.com2019-09-27
Dear Juan Carlos, Thank you for sharing what you've thought of our service.
Because I had an outstanding experience…
Because I had an outstanding experience making travel arrangements through RussianTrains a few years ago, I returned to them when planning a major trip traveling from Helsinki, Finland, to Vladivostok. As before, the staff at RT are prompt, courteous, efficient, helpful [even going beyond expectations to telephone me outside their normal business hours due to our time difference]. The personalized help through emails [and the call] was invaluable. This a highly professional, yet warmly personal, agency and I would certainly recommend them highly.
Reply from RussianTrains.com2019-09-26
Dear Beverly, Thank you so much for your kind words!
Very user friendly website
Reply from RussianTrains.com2019-09-26
Dear Michele, We are pleased you liked our service!
Quick
Quick, easy, no problem.
Reply from RussianTrains.com2019-09-23
Dear George, Thank you for your feedback!
That was easy to book tickets
That was easy to book tickets. When we travel by train last time 3years ago we need to go to train station to print our tickets there, this time service improve, you update rules, for now I print tickets by myself at home. Thanks!
Reply from RussianTrains.com2019-09-23
Dear Sylvain, Thank you for being our customer and for leaving your review!
Great website
Great website, easy to purchase.
Reply from RussianTrains.com2019-09-23
Dear Mark, Thank you for your opinion!
The seat did not lean back
The seat did not lean back. This was uncomfortable. Also some passengers had too many big bags and this added to the confusion.
Reply from RussianTrains.com2019-09-23
Dear Rakesh, Thanks so much for your feedback!
I was able to make reservations easily enough; a little more English would be helpful.
I was able to make reservations quickly enough. One thing I did not understand was my seat assignment on the train from Moscow to Smolensk. I needed a friend who knows more Russian than I do to tell me that my assignment was to a lower bunk, and not to a seat on the lower part of a particular train car. I am happy to learn more Russian, but since so much of your online ticket is in English, perhaps you could add this little bit. And I promise to keep working on Russian, even at my age. (You know what it is! :) )
Reply from RussianTrains.com2019-09-17
Dear Linda, Thank you for sharing what you've thought of our service!
The process was smooth and the responce…
The process was smooth and the responce was quick. Highly recommended
Reply from RussianTrains.com2019-09-17
Dear Simon, Thank you for booking with us and recommending us for other travelers!
Very easy to book.
Reply from RussianTrains.com2019-09-17
Dear Saoud, We are delighted to hear you have found our booking platform easy to use.
It’s easy to book tickets but…
It’s easy to book tickets but unfortunately I’ve not been on my journey yet
Reply from RussianTrains.com2019-09-17
Dear Christine, We are pleased you have enjoyed your booking experience.
Very good service and staff amazing
Very good service and staff amazing Thank you
Reply from RussianTrains.com2019-09-17
Dear Kamal, We are glad you liked our service!
Simple to use and quickly sorted
Simple to use and quickly sorted. Customer friendly website
Reply from RussianTrains.com2019-09-11
Dear Tony, We are pleased you liked our service!
Very good booking service
Very good booking service however the booking fee is too high.
Reply from RussianTrains.com2019-09-11
Dear Tom, Thank you for sharing what you've thought of our service.