A Great Overall Experince
our sales rep AJ was very clear and explained everything to us in a very friendly manner. Our tech, Dominick was also very clear and his instructions easy to understand.,
About Safe Home Direct
Data updated- Website
- safehomedirect.com
- Category
- Home Services
- Location
- United States · Pleasant Grove
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 0% (0/5)
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Is Safe Home Direct legit?
Safe Home Direct (safehomedirect.com) has a 4.6 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has not yet replied to negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
New Security Install
Antonio was prompt and communicated very well with what time to expect him. He explained everything thoroughly and detailed, the whole process was very smooth. The installer Dominic showed up about an hour later and was honestly one of the funniest people I had ever met. Overall 10/10 experience and I’m glad to be done with ADT.
Problems I shouldn’t have.
The security camera doesn’t seem to be working like it should doesn’t always pick up vehicles.Having to keep dealing with my previous provider.
Our rep John E. was Amazing
My Representative John E. set up mine and my parents home and went above and beyond to make sure all our concerns were addressed. I was skeptical at first based if last experiences with other company’s but John’s professionalism and willingness to listen, made this experience one worth recommending.
Super product with super people to…
Super product with super people to direct and install.
Home Security
Too expensive for what it is, can't turn off the sound when a door is opened.
Nice technical and great service thanks
Nice technical
Very good and very professional service
Exceptional Service
Davon was very courteous and showed me how to operate my new alarm system.
Reply from Safe Home Direct2025-12-19
Thank you for the feedback. Davon will appreciate hearing this. We’re glad he took the time to walk you through the system and make sure you felt comfortable using it.
Best home security provider I have yet…
Best home security provider I have yet come across. Easy to work with, great products, and top-notch service. I'm glad I made the change.
Reply from Safe Home Direct2025-12-19
Thank you for the kind words. We’re glad the transition was smooth and that you’re happy with the service and products. We appreciate the trust you placed in us.
My sales representative Antonio and…
My sales representative Antonio and technician Davon were patient and walked me through everything.
Reply from Safe Home Direct2025-12-19
Thank you for sharing this. Antonio and Davon will be happy to hear it. We’re glad they took the time to walk you through everything and answer your questions.
Win-win
Fabian, my salesperson, was great! He took time explaining all of the available options - very patient, and was happy to answer questions. The tech, Joe, installed everything. He was timely, efficient, and also answered my numerous questions. All in all the process was a win-win and I would highly recommend them.
Reply from Safe Home Direct2025-12-19
Thank you for taking the time to share this. We’re glad to hear Fabian took the time to walk through your options and make sure everything was clear. That patience and transparency matter to us. Joe will also appreciate the shout-out. He takes pride in being efficient while still making sure customers understand what’s being installed and why. We appreciate the recommendation and the trust you placed in our team. If you ever have questions down the road, we’re here.
Very professional
Very professional, and explain everything to us . Would Sheiladefinitely recommend them to other people.
Reply from Safe Home Direct2025-12-19
Thank you for the kind words. We’re glad our team took the time to explain everything clearly and handle the process professionally. That’s exactly the experience we aim to deliver. We truly appreciate the recommendation and the trust you placed in us.
Quick response to alarm very…
Quick response to alarm very professional
Reply from Safe Home Direct2025-12-19
Thank you for sharing this. We’re glad our team responded quickly and handled everything professionally. We appreciate your trust.
The door itself works wonderfully
The door itself works wonderfully, though the voice feature when opening it takes a little getting used to. Adam provided absolutely awesome service! We're extremely happy with the service and would recommend him to anyone.
Reply from Safe Home Direct2025-11-26
Thank you for the great feedback. We’re glad to hear the system is working well and that Adam delivered exceptional service—he’ll really appreciate the shout-out. If there’s anything we can do to make that voice feature feel more natural or enhance your experience, please let us know. We’re always here to help.
bradley and ramon came by and updated…
bradley and ramon came by and updated my alarm system. They did a great job and we are happy with the new services
Reply from Safe Home Direct2025-11-26
Thank you for the great review! Bradley and Ramon will be glad to hear this. We’re happy the update went smoothly and that you’re enjoying the new services. If you ever need anything, we’re here to help.
Very cordial customer representatives
Very cordial customer representatives. What I didn't like was the fact that I felt we were deceived. We thought we were dealing with ADT. Was not aware that our names were provided through a marketing organization.
Reply from Safe Home Direct2025-11-26
Thank you for sharing your experience, and I’m glad our team treated you well. I’m sorry to hear there was confusion about the company you were speaking with. We never want anyone to feel misled. We’re not ADT, and we rely on third-party marketing partners who are expected to represent us accurately. We’ll review this to make sure it doesn’t happen again. If you’d like to talk through anything or need clarity on your account, we’re here to help anytime.
Safe Home’s representative delivered on…
Safe Home’s representative delivered on everything he promised. That may not sound unusual unless you understand the amount of time and effort given to make our out-dated ADT system work with all new equipment, not least of which is a working camera doorbell that is useful and reliable. We could not be more pleased with our decision to upgrade and change from ADT to Safe Home. Highly recommend Safe Home’s updated equipment, installation, and performance of all the integrated technology into a simple to use system that just works as promised and expected.
Reply from Safe Home Direct2025-11-26
Thank you for this outstanding review. We know how challenging outdated systems can be, so hearing that our team delivered on every promise—and got everything working the way it should—means a lot to us. We’re thrilled you’re enjoying the upgraded equipment and the simplicity of the new system. If you ever need support or want to explore additional features, we’re always here for you. Thank you again for choosing Safe Home.
It was great
Reply from Safe Home Direct2025-11-26
Thank you for the five stars! We’re glad you had a great experience. If there’s anything we can do for you down the road, we’re always here to help.
The people were very polite and…
The people were very polite and helpful. Am a senior citizen and they went above and beyond to help me.
Reply from Safe Home Direct2025-11-26
Thank you for the kind review. We’re glad our team took good care of you and made everything easy and comfortable. You matter to us, and we’ll always go the extra mile to support you. If you ever need anything at all, please don’t hesitate to reach out.