Superb fast service
Superb fast service. A quality watch at an affordable price, which can surpass many Swiss watch manufacturers. I highly recommend San Martin watches. And I'd like to say thank you to them, I'm a very happy customer .
About San Martin Watch Store
Data updated- Website
- sanmartin.watch
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 43 reviews
- Replies to negative
- 91% (21/23)
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About this business
Discover More San Martin Men Watches, Find One Of Your Best Favourite Style,Security Payment, 2 Years Warranty, Lifetime Guarantee, Products and Services Are Great.
Written by the business, not verified by us.Is San Martin Watch Store legit?
San Martin Watch Store (sanmartin.watch) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 75% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptional build quality, accurate timekeeping, and beautiful design of the watches, noting that they exceed expectations for the price. Many consumers also mention that items are securely packaged and arrive quickly, making the purchase process smooth and enjoyable. Some reviewers were not happy with the lengthy delivery times and unexpected shipping delays experienced during transit. Buyers additionally expressed frustration regarding customer support, stating that communication was often lacking when dealing with unresolved order issues or warranty claims. A few individuals pointed out minor drawbacks such as unrefined bracelets or difficult return processes.
Auto-generated from all reviews of this business. For reference only.What people say
Speed of delivery was excellent
Speed of delivery was excellent. The watch was more than I had expected. I only wish instructions for bracelet sizing was included. I certainly will order again. Robert
No issues.
Always a pleasant experience purchasing from San Martin. Watches are shipped promptly and delivery can be tracked.
Great product
Great product, very fast delivery.. will buy again..
Great experience dealing with San Martin
Great experience dealing with San Martin once again, their watches are incredible value for money, beautifully finished and more and more original designs.
Titan!
Wonderful Titan arrived quickly, safe, and keeping accurate and precise time, thank you!
The quality of the watch is awsome
The quality of the watch is awsome. Only the NH34 movement is a awfull machine and the 24 hour indikation is incorrect to some hours. I wish San Martin can got an better GMT movement for there watches evntly a 28.800 hi beat movement.
Awesome customer service
Awesome customer service. PERFECT WATCH/QUALITY CONTROL. The thing I like most about this company is they make changes based on customer experience. If you get older model with lots of upgrades you end up with a perfect watch.
Great watch!
DO NOT BUY FROM THIS WEBSITE AT ANY COST
DO NOT BUY FROM THIS WEBSITE AT ANY COST. This is a warning. Scammy seller. The website failed to send me the order, but insisted that I must wait until they sort it out. It's been more than 2 months. And I'm out of my pocket and no item received. Edit: This is a not a pre-sale model like the seller claimed. I contacted them multiple times already and they just refused to refund me even though the item couldn't be delivered. PayPal also doesn't do a good job of getting my money back. STAY AWAY FROM THIS SCAM SITE AT ALL COST.
Reply from San Martin Watch Store2024-04-13
Dear Jone, Sorry for the inconvenience. Because the style you purchased is a pre-sale model, the waiting time will be a bit long. Sorry again for the inconvenience. If you need to cancel your order, you can let us know. We can arrange cancellation for you if there is no delivery. Hope you can understand. You can get in touch with us directly on [email protected]. Kind regards, san martin watch team
very disappointed by a brand I used to trust
I have had three previous watches from san martin which were all good quality, however this time I received a dud and they could not be less interested. Very squeaky bracelet, very stiff winding movement which wont hold a wind, no screw down for the crown which they say there should be, and the supplied screwdriver snapped when adjusting the bracelet which has scratched the bracelet. The loud squeaking alone makes it unwearable but the only responses I'm getting from them are to clean my brand new watch and take it to a watchmaker. Very disappointed with the service,you'll see a lot of good reviews out there about their watches as usually they are very good for the money but if yours is one of the bad ones be warned they will fob you off and you will be stuck with it!
Reply from San Martin Watch Store2024-04-09
Dear friends Have a great day. We ask you to send a video to see if the problem exists, because some watch friends are not very good at using watches for the first time. In addition, if you are unwilling to go to a watch store near you to check the situation, you can let us know. We can give you Arrange to send it back for replacement. If there is anything we can help with, please feel free to contact [email protected] for assistance. all the best. Sincerely San Martin Watch team
San Martin SN 0121T
Order, delivery, customer support, product - everything excellent.
Awesome quality for the price point!
Excellent customer service, fast shipping. I own 3 San Martin watches and I'm very pleased with their quality and timekeeping. Will definitely buy more in the future.
Cannot trust this company!
I originally ordered "In Stock" items AND received an email with FedEx consignment number, stating my goods were "on the way". After a week no packet received at FedEx. On chasing I was told the goods were "out of stock" and they would be "sending soon". They have basically lied twice about this order! That is extremely poor business practice. I would advise all to steer clear of this mob. Ref. resonse below, already done but no reply from this scammy company, hence this review!
Reply from San Martin Watch Store2024-03-25
Dear Chris, Sorry for the inconvenience. If you could get in touch with us directly on [email protected] confirming your email address so we can identify you in our system that would be really helpful. Please accept our apologies and I’ll be in touch later today. Kind regards, san martin watch team
Great watch
Great watch! Arrived in good time and looks beautiful. The NH35 movement keeps accurate time so far - better than my ETA 2824 watch.
Nice looking watch but doesn’t work
Great looking watch, nice materials, although a little sharp at edges. Very difficult to remove the watch steel bracelet. The main issue is that the crown will not push in when setting the watch. It takes a lot of fiddling to push back without the second hand moving. So the watch sits in the drawer. The watch was cheapish but wouldn’t buy Chinese again. Buy from other affordable micro brands like Timefactors or Farer where they have high standards of quality control and care about the end customer.
Reply from San Martin Watch Store2024-03-06
Hi Sir Sorry for the inconvenience, but we have not received any feedback from you. If you met any issue for order, please feel free to contact us. Thank you San martin watch Team
Great value for money 62 MAS Hommage
Great value for money and service (communication & tracking)
Very high quality…
Very high quality watches…seriously…$4,000 look and “feel” with $300 price tag. (Rolex, Omega, GP, et.al. in my watch collection already and I must admit I was skeptical with my first San Martin watch purchase.) FEDEX shipments to US take a few days. Watch is wrapped in protective plastic and arrives in pristine condition. Couldn’t be happier and eager to see all the new San Martin designs!
High end homage watches
High end homage watches. Really beautiful homage watches and some independent designs. The quality control is always first rate.
Off centre bezel
I bought a “vintage rolex submariner “ which is nicely made with quality materials but the bezel doesn’t line up correctly. It’s off centre. This won’t bother some people but it really irritates me.
Reply from San Martin Watch Store2023-06-16
Hi Sir Sorry for the inconvenience, but we have not received any feedback from you. If you met any issue for order, please feel free to contact us. Thank you San martin watch Team
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