Totally recommend
I have 2 and my daughter has 2. They have been a wonderful tool to use. We move to a new place that doesn’t have a fence and I have a runner. It keeps him where he should be.
About SATELLAI
Data updated- Website
- satellai.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 62 reviews
- Replies to negative
- 71% (12/17)
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Is SATELLAI legit?
SATELLAI (satellai.com) has a 3.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 71% of negative reviews. Last updated 2026-08-10.
What people say
Customer service was very prompt and…
Customer service was very prompt and helpful, collar has been very useful, the gps is surprisingly accurate and it has been a great aid in keeping track of our dogs here on the farm, the ability to set boundaries within boundaries is great and has made it to where we can let them roam the entire 100 acres while still keeping them away from the pond and livestock
My pup is on the smaller side
My pup is on the smaller side. So I had to change how our collar goes on her. We lost a screw and I was so afraid we would have a useless collar. But they sent me a new screw completely free. Great support
Great collar
Been using the collar for a few weeks now and love it
WORST SERVICE SUPPORT EVER + BAIT & SWITCH
IS *ZERO* STARS AN OPTION??? I have ONE Dog. Most of these collars allow multiple collars or dogs on ONE plan (The Satellai plan in $10 a month). The Satellai is not a bad product, however there is a one-to-one plan with each collar. Than means, in addition to EXTRA $500 collars, you have to buy EXTRA plans at $10 each. $120 a Year Per Dog. Remember, each collar needs to be chargedOFF THE DOG (with their special proprietary cable BTW) so when the collar is charging, I guess your dog is running in the street, or at least shitting in the house. I called the (I don't give a shit) Satellai support, and they said "tough luck". I then arranged to return my order and I have to wait for "approval" then I PAY the shipping. Amazon, this is not. **** UPDATE **** Thisall started this morning I ordered an extra collar so I would have one while the other was charging. (I had just received my initial order) IMMEDIATELY after I ordered it I realized that I had to buy TWO PLANS for my ONE DOG. I immediately called your support and told her to cancel my order. She had me wait on the phone about five minutes and came back and TOLD ME MY ORDER WAS CANCELLED. She then told me I would "soon receive an email". I NEVER DID. I just checked on my order and it says that it has been SHIPPED. Not only are their support people incompetent, but her attitude was "I don't give a damn" re my problem. I also asked her to send me and RMA number for my original order because I need a 24/7 solution for my dog. Now I have to pay to return the stuff that THEY TOLD ME THEY CANCELLED. NOTE: After doing some research, I have determined that EVERY REVIEW of STELLAI on YouTube is a PAID Product Placement. There is no way that any legit reviewer would not mention that you MUST PAY $120 a year PER DOG *and* $500 for every collar.
Reply from SATELLAI2025-11-22
Hi Lance, thank you for taking the time to share your experience. We’d like to clarify a few points so other customers can also understand the full context: 1. About one plan per collar The one-plan-per-collar requirement is clearly stated on our subscription page, and this is standard across GPS tracker products in the market. 2. Using two collars for one dog For your specific situation (one dog, two collars used alternately), our subscription does allow multiple collars to be switched under the same plan. This ensures your dog always has an active collar even while the other one is charging. 3. Order cancellation & after-sales support You placed two orders in total — your first order was already in use with positive initial feedback and included a 2-year plan. The second order was for an additional collar. Although our existing features already support your intended setup (switching multiple collars under the same plan for one dog), we still respected your request and have canceled the unshipped order and processed the return for your first order in accordance with our 90-day worry-free return policy. 4. Regarding YouTube reviews We encourage honest and transparent reviews. Like many tech products, there are both sponsored and unsponsored videos online, and occasionally even competitive content. What we focus on is providing clear product information, transparent pricing, and real support to every customer. We take customer feedback seriously and always aim to provide solutions and clarity. We hope this helps others understand the situation more accurately, and we remain available if you need further assistance.
This collar is a real game changer
This collar is a real game changer. We bought a new house in the woods and didn’t want to fence the property off so we bought these. Our dogs are secured and safe with no ugly fence! We even lost a part and reached out to them and they are sending the new part FREE!
Faulty collar
We got our collar on 10/23. We didn’t have it but MAYBE 2 weeks and the collar ripped in half. We have it rigged to stay together. The screws holding it together keep falling off. We spent half a morning looking for the collar because the screws came undone and the collar fell off. The app doesn’t always work either. Half the time we use it, there’s either connection or Bluetooth issues. The collar also has a mind of its own. It will randomly whistle and shock my dog repeatedly. The last time it happened, it whistled at and shocked my dog EIGHT times before I was able to get to him and get it off and another 4 times before we could get the collar turned off (which can only be done in the app). The times it works is great but, not worth it for when it doesn’t.
High tech from a company that cares
This collar is super neat! I have lots of property and an escape-artist dog. Pair that with neighbors that keep delicious pets like chickens and rabbits, and it's a recipe for bad neighboring. Keeping a perfect fence around the land isn't adequate. This collar saved my relationships with my neighbors. I struggled to know how to contact Satellai at first to get my subscription discount (promotional), but they were able to contact me, resolve my concerns, and then when I had a defective GPS radio in the collar they sent me a new one proving they are committed to positive customer experience.
Responsive customer service
Responsive customer service. Easy setup. Works well with cell towers/GPS.
Excellent customer service
Excellent customer service, addressed questions immediately and provided assistance in setting up the GPS around my 100 acre property. My dog hasn’t left my property since getting the collar back in July. I would strongly recommend this device for your pets.
Worst customer service I’ve literally…
Worst customer service I’ve literally ever experienced with a company trying to return the defective collar I received, took me months to finally get my money back after so many calls I know their customer service number by heart. Do not buy! Also from the moment we received the collar we had nothing but a glitchy bad experience with the Bluetooth, battery life and simply then stopped working after a week.
Great collar and excellent service.
Great collar and excellent service. I had some problems with my collar. After sending the email, they replied quickly with a detailed explanation. Additionally, a customer service representative called me back to ensure everything was working properly.
Inconsistent
Inconsistent! The fence changed randomly on its own and would shock my poor pup. If I could give 0 stars I would! I then cancelled and returned the collar and they continued to withdraw the money from my account. “Allen” says I need to contact my bank but refuses to give me any proof of receipt of the refund. Save yourself! Get the Halo! It’s been great!
Product works great
Awesome customer service.
Less than a week into our dog wearing the collar, it broke. I was initially pretty disappointed but the service has been fantastic. I got ahold of customer service and they went right to work making things right. I’ve still been able to use the collar, it’s being held together with zip ties. The collar itself works fantastic. It’s given our black Lab the freedom he deserves.
“Bless its heart, this collar’s smarter than half my family.”
Well I’ll be. This fancy Satellite Collar here can track my dog faster than my kids can track down the Wi-Fi password. I slapped it on my hound, and now I get text alerts like he’s in the Secret Service. Yesterday it told me “movement detected”—yeah, that’d be him chasing the neighbor’s rooster again. Thanks, collar, real groundbreaking update. Battery lasts longer than my patience, and the app’s so high-tech it made me feel like NASA called me personally. If this thing starts talkin’ back, I’m puttin’ it on my husband next. 10/10 would recommend—mostly because it makes me look like I’ve got my life together when really I’m just prayin’ it keeps my dog from showin’ up three counties over again.
Good collar, great customer service
We've had our dog use this collar for several months now and its been tremendously helpful. Our dog was able to train to it fairly easily in response to the auto whistle and vibrate from the collar. I work at home and it gives great piece of mind to know where she is while in a meeting by looking at her location within the SatellAI app. The collar unfortunately seems a bit loose on our 60 lb dog, even though it is as snug as we can make it, but no major issue overall with that. Our collar did stop working and we had to turn it for a new one which we were able to do at no cost to us. Customer service I must say was amazingly helpful, detailed and responsive throughout that process, which was very reassuring. Great product overall.
Ease of transition from underground fence to gps system
After a slight learning curve of how to use the app we were able to train our pup. She was already trained on a petsafe system so training her with this collar was very easy. As a stubborn dog she is known to blow through the petsafe line. So far she has respected this collar's boundaries. Well worth the price to not have the hassle of broken wires and dead spots in the underground lines.
Helped us so quickly
Helped us so quickly with a lost contact point. Excellent customer service!
Easy to use
Easy to use, maps are easy to setup. strap did break in two weeks but they responded to my email promptly and are sending me a new one.