Missing order n #3576
Good morning I have no news regarding my order n #3576 I have not received anything! Traking info are missing!!
About Saturno Milan
Data updated- Website
- saturnojewelry.co
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Replies to negative
- 3% (1/38)
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About this business
Leading mossainite jewelry company makes the luxury and elegance of a diamond affordable for 1% of its price.
Written by the business, not verified by us.Is Saturno Milan legit?
Saturno Milan (saturnojewelry.co) has a 3.5 out of 5 rating on OK.one, based on 114 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 31% give 1 star; The business has replied to 3% of negative reviews. Last updated 2026-10-25.
What people say
My ring came very quick and it is stunning. I recommend if you’re looking for something that they have to purchase from them.
My ring came very quickly. It is stunning. I recommend if you’re looking for something that they have to buy from them I certainly will again.
Cheap Chinese costume jewelry
This company’s advertising would have you believe that the product you are buying is being handcrafted in Milan. In fact, it is mass produced in Shenzhen China and shipped from there. It has all the quality you would expect of something mass produced in China. Although the advertising Promises that the moissanette stone would be indistinguishable from a diamond, and even more sparkly than a diamond, the product I received had a dull piece of something that more resembled glass. There was no life or sparkle to it at all. The Stone/glass was mounted on the thinness possible band, and the overall effect is just a cheap piece of costume jewelry. While I supposedly bought the ring on sale for $199, after ordering the ring I began to receive emails from the company offering it for about $130, meaning at the very least that I was ripped off for $69. The ring hardly looks like it’s worth even $130. If I had known that this would be a piece of mass produced costume jewelry manufactured in China, I would not have ordered it. And I regret that I ordered it now.
Saturno Milan is false advertisement
I was completely deceived by Saturno Milan, thinking they were high end moissanite from Italy, since that was their advertisement! I bought the Celestina ring style and now am very nervous of the quality or if it will ever arrive. When I checked the shipping, it said coming from CHINA! Saturno Milan is a total scam, their advertisement is nothing at all where these jewelries are really from. Moissanite are already fake diamonds, but now coming from fake advertisement, I don't even know what to expect. It seems everyone who have the same complaints also can't get a hold of real customer service for full refund. Saturno Milan is a FALSE advertisement, scam, please be aware and DO NOT. UPDATE 1/3/25: I received my ring and it looked and feels very cheap. Very disappointed. I would be embarrassed to walk around with this ring, I can't even give to my young daughter - thats how cheap the ring looks. It is definitely not worth $99. Saturno have an email for return/exchange (trustpilot don't allow email address in reviews). I emailed Saturno my complaints, they responded a couple days after and said no refunds but they willing to give me "store credit for equivalent value." Idk what to do because I don't trust their jewelries quality anymore.
It came in good order
I received a ring. Good to know before you buy on this website. The rings do indeed come from China. My ring had a code printed on it S925, which would mean that this ring should be 92% silver and a coating of 14 carat real gold. Whether this is the case I should have checked by the jeweler. That is why the price matches the ring. Because if you were to buy a real 14 carat gold ring you can certainly count on at least 800 euros. The ring itself is very beautiful. Now let's hope that it stays as it looks now.
I was worried the product will not…
I was worried the product will not arrive but it did. Fortunately the engagement ring is properly packed with box and paper bag. Fits well and shines as published. I will try and do the acid/diamond test. Thank you for delivering on your promise.
SCAM
SCAM. I ordered two rings at the end of July 2024 and they said it will take some time. After two months nothing. And I checked the reviews ( really don’t know why I didn’t do it before purchasing them ) They had so many bad reviews, now suddenly it’s only positive ones !?🤔 Since October I’ve been trying to get a hold of the customer service and opened a case with PayPal. Didn’t get my money back nor an answer from the customer service. I do know recommend spending money there. The Jewelery doesn’t come from Milan, Italy. After I purchased the rings, I could see that the PayPal money went into a Chinese mass production account -.-
Does not reply to emails nor phone
Does not reply to emails nor phone. Says italian company but it is chinese cheap crap. Also, not moisanite, just plastic.
Article never delivered - no answer
I order the Mia ring on the 9th of November. It shipped on the 11th. On the 22nd an attempt was made to deliver it to my house. Supposedly my address was incorrect (it was not) and it got shipped back to a sorting centre. I indicated I wished for it to be delivered to an official drop off point close to my house. Since then no one is able to tell me where my ring is, and no one is even answering my emails. Neither the courier nor the Saturno. Furthermore, these rings don’t come from Milan, they are shipped from China. Appalling customer service. Stay away at all cost.
My item of jewelry never arrived
My item of jewelry never arrived. It said it would take one week but it’s been over a month and still nothing. Also, it does not come from Milan but china. I think it’s all a scam!!!!
where is your quality control if you…
where is your quality control if you send my parcel with out a house number and street name
Ring still not arrived after 2 weeks
Ring still not arrived after 2 weeks. Have contacted customer services on numerous occasions and no response. Avoid.
The worst experience.
The worst experience. How they show the picture in the ad, it’s completely different, not shiny at all. quality doesn’t worth the price. You won’t get easy to return the item Keep this in mind before purchasing with this high price.
Great quality
Easy shipping and my girlfriend loved the look and feel
Do not recommens
I have been in contact with their customer service multiple times via email. Typically, I only receive one response per day, and each time they just ask more questions without actually addressing my concerns. I initially ordered the wrong size and received a damaged ring, but I wasn’t too worried since their website clearly states: “We’ve made returns and exchanges so EASY! You don’t have to worry about ordering the wrong size or style. We offer easy returns within the first 30 days and exchanges within the first 30 days of receiving your jewelry.” Despite several attempts to reach them, I received no response for a long time. Eventually, after sending multiple follow-up emails, they finally replied, only to claim it wasn’t their responsibility that the ring was the wrong size. They also demanded proof that I had previously emailed them when I asked why I hadn’t received a reply. After providing that proof, they claimed that the emails hadn’t reached them. I requested a refund and a return label to send back the damaged ring, as per their policy, which clearly states they offer refunds in the case of defects. However, they have refused to honor this, despite what their policy advertises. After many back-and-forth emails, they eventually offered to send a replacement ring. However, given all the issues I’ve faced, I’m doubtful they’ll actually follow through, and at this point, the offer feels unsatisfactory. Additionally, the ring is not gold, even though the website allows you to choose between “silver, gold, or rose gold.” I selected 14k gold, but when the ring arrived, it was stamped with “S925,” which indicates a mix of bronze and silver, not gold.
I don't recommend
I don't recommend, he doesn't keep his word, I paid extra for the package to arrive faster and it didn't come, I don't recommend, I don't recommend. they are not serious, don't pay extra, you don't have anyone to call, they don't answer emails
I had pursued The Florence ring and was…
I had pursued The Florence ring and was super excited to receive my ring. However, I was emailed that they no longer had this ring available in Rose Gold. I asked about how long of a wait would this be back in stock, they said that they were happy I was so enthusiastic about their product but the would be no guarantee on time. They did offer me an alternative ring, which I did choose ultimately because I needed a wedding band soon. But they still haven’t taken down the listing on the website for the Florence ring in rose gold. So I was a bit frustrated and didn’t feel properly compensated, I wish I could have been given a time for the ring to come back in stock. But I wasn’t given many options.
Absolutely stunning
Absolutely stunning. I can’t tell the difference. The customer service is also great. I highly recommend them.
The ring is true to size and fits…
The ring is true to size and fits perfectly. No need for adjustments.
The design of this ring is timeless
The design of this ring is timeless. It's simply yet elegant, making it perfect for any occasion. The quality is also impressive.
Markandfinch
DIAMORAY
Joshiny
Sailsquare
GLAMIRA
Sweeku
Portemonneeformaat
Abevo