Entire process easy & convenient
Reply from SBLI2025-12-15
We're glad you found the process easy and convenient. Thank you for your positive feedback; we really appreciate it!
About SBLI
Data updated- Website
- sbli.com
- Category
- Money & Insurance
- Location
- United States · Woburn
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 100% (19/19)
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Is SBLI legit?
SBLI (sbli.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 77% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
the insurance agent was able to show us…
the insurance agent was able to show us very helpful options
Reply from SBLI2025-12-11
We're happy to hear that our agent provided helpful options. Thank you for sharing your positive experience with us!
Great rates
Great rates, easy to apply..
Reply from SBLI2025-12-09
We're happy to hear that the application process and rates worked for you. Thanks so much for your feedback!
SBLI has always been my life insurance…
SBLI has always been my life insurance go-to. Customer service and ease of payment a big help. Thank you
Reply from SBLI2025-12-09
We're happy to hear that you've consistently relied on us for life insurance. It's great to know our customer service and easy payment options have been helpful to you. Thank you for your feedback and continued trust.
Application process was quick and easy.
Reply from SBLI2025-12-08
We're happy to hear that our application process was quick and easy for you. Thank you for your positive feedback!
The application was straightforward
The application was straightforward. No hidden fees and unnecessary surprises. I will recommend their services to anyone!
Reply from SBLI2025-12-03
We're happy to hear that the application process was straightforward and transparent for you. Thank you for recommending our services; we appreciate your positive feedback!
My agent James Donovan was excellent…
My agent James Donovan was excellent and help me every step of the way, I’m really grateful for his help. You can tell his knowledge and professionalism in every step. I’m really happy with the help he gave me.
Reply from SBLI2025-12-01
We're happy to hear that you had such a positive experience. We appreciate you mentioning the agent's knowledge and professionalism. Thank you for sharing your feedback; we're really grateful for it.
Very easy to open policy
I was very happy with how easy it was to open a policy with SBLI. Also, the quote was better than my previous insurance
Reply from SBLI2025-11-25
We're happy to hear that opening a policy with us was easy. We're also glad our quote was better than your previous insurance. Thank you for your positive feedback!
Jo.anne was very helpful.
Reply from SBLI2025-11-25
We appreciate you letting us know about the helpful assistance you received. Thank you for your positive feedback!
Professional service and nice to talk…
Professional service and nice to talk to real people and not bots! I was a former customer so I knew what to expect that's why I made my decision.
Reply from SBLI2025-11-20
We're happy to hear that you appreciate our professional service and the human connection we provide. It's great to know your prior experience influenced your decision. Thanks for your feedback!
Unfortunately
Unfortunately, without any notification, SBLI withdrew my checking account for seven months worth of insurance payments and allowed my account to go insufficient funds. They actually owed me money so what they should’ve done was made a deposit into my account and then withdraw what they wanted instead of withdrawing First horrible experience.!
Reply from SBLI2025-11-20
We understand how concerning it can be to see unexpected activity on your account, and we appreciate you bringing this to our attention. Our team reviewed your case and issued a refund to resolve the matter. Your policy remains active as requested, and we’ve followed up directly to confirm the details. If you have any additional questions, please reach out to [email protected]. —The SBLI Team
Every interaction and process was…
Every interaction and process was effortless
Reply from SBLI2025-11-13
We are happy to hear that every interaction and process was effortless for you. Thank you for your positive feedback; we appreciate it.
Fair pricing and good customer service
Reply from SBLI2025-11-12
We're glad you had a positive experience with our pricing and service. Thank you for your feedback; it means a lot to us.
Keep Up the Good Work!
Excellent support representatives!
Reply from SBLI2025-11-11
We're happy to hear that you've had such a positive experience with SBLI support. Thank you for your positive feedback!
Poor Communication
I have put in a claim for my father's life insurance policies which he paid diligently for more than 60 years in one case. After a month, there is still no response from SBLI. I have also written two emails to customer service about this claim and neither email received a response. I am disappointed with the standard of communication from a company my father trusted.
Reply from SBLI2025-11-07
Hi Timothy, We’re very sorry to hear about the loss of your father, and we understand how difficult this time must be for you and your family. We appreciate you reaching out and sharing your concerns. Our records show that the claims were processed on October 31, 2025, and the benefit checks were mailed on November 3, 2025 to the named beneficiary. Our team is following up with you directly via email to provide clarification and ensure all questions are addressed. If you need any additional assistance, please don’t hesitate to contact us at [email protected]. —The SBLI Team
Easy to understand what my rates and…
Easy to understand what my rates and terms will be.
Reply from SBLI2025-11-07
We're happy our service is easy to use and our rates are transparent. Thank you for your feedback.
SBLI has made our family feel secure…
SBLI has made our family feel secure for over two decades. Communication and interaction with SBLI over that time period has been easy and efficient.
Reply from SBLI2025-11-07
We're happy to hear that you've had such a positive experience with SBLI. It's great to know we've been able to make your family feel secure for over two decades! Thanks for sharing.
The company generated 3 accidental…
The company generated 3 accidental policies on me with our my knowledge.
Reply from SBLI2025-11-07
Hi Freddie, We never want a customer to feel uncertain about their policies. Our records show multiple enrollments, and our team is already addressing your request to cancel the most recent one. You should expect a confirmation shortly. If you need any further assistance, please reach out to [email protected] or call 1-800-694-7254. We’ll ensure this is fully resolved to your satisfaction. —The SBLI Team
Mixed experience
Although it has been some 20 years since I last obtained a Term Life policy from SBLI, my experience this time was different. Last time obtaining a policy was easy. I am a relatively low risk customer. Based on my history the agent told me he thought I might not need any follow up medical exam. Not only did I need to do the medical exam (which was relatively painless), I had to do an extensive interview with a representative who was not the agent. The interview involved medical questions (ok) but also extensive questions about my finances. I'm not sure how this is a legitimate path of inquiry for a life insurance company. It might be worth investigating if a claim is made and there are irregularities, but to bind a policy in the first place? When I asked the interviewer why I had to answer these questions, she said she didn't know and SBLI 'just tells me what questions to ask.' Although I went through with taking out the policy to avoid restarting this process elsewhere, SBLI lost some trust with me during this process.
Reply from SBLI2025-11-07
We appreciate you sharing your experience. We regret that your recent policy application differed from your past interactions and involved extensive financial questions. We aim to make the process smoother and will review your feedback regarding the interview process to ensure it aligns with our standards. Thank you for your business.
Flustered it with no response or…
I have made multiple requests for comprehensive documentation regarding the standard life insurance policy pertaining to myself and my wife, including the accidental death coverage. However, I have not received any response to date.
Reply from SBLI2025-11-07
Hi Eric, We understand how important it is to have clear documentation about your life insurance coverage, and we’re sorry for any frustration this situation has caused. Our team is reaching out to you directly via email to ensure you have the information you’re looking for. If you have any additional questions, please don’t hesitate to contact us at [email protected] or call 1-800-694-7254, and we’ll be glad to assist right away. —The SBLI Team