Scentbird (scentbird.com) has a 3.6 out of 5 rating on OK.one, based on 278 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 26% give 1 star; The business has replied to 18% of negative reviews. Last updated 2026-08-10.
Awful customer service and terrible company in general! First, you are not able to cancel memberships on the site and they make it difficult for you to end your subscription. Secondly, I had scents picked out on the site and then when I got my box, different scents were sent and they were not at all in the scent categories that I liked. I spent weeks going back and forth with team members, just to have nothing done about it, and scents that were wasted. I will never give this company another cent of my money.
Reply from Scentbird2026-08-03
We're truly sorry to hear about your experience, and we understand how frustrating this must have been. We apologize for the disappointment with the fragrances you received and for the difficulty you experienced getting your concerns resolved. If you'd be willing to give us another opportunity to help, please email us at [email protected] 📩with the email address associated with your account, and we'll be happy to review your previous case and do our best to make things right. 💙
My first sample was great… The scent but I had understood on there. That’s a little purse came with it so that was a letdown when it didn’t. I was told when I did contact him that it was in print underneath. It was extremely small print. there’s no way I can even see that. Oh I think that’s very misleading and something should be fixed on that. That’s not very business like but disclaimer larger if you’re gonna do something like that and make them look so super cute the second sample I got is absolutely hideous from the time I barely squirting it. It made my head split wide open. I do not remember even clicking on that one it’s not sent at all. I like it. It’s like an opium and I’m very allergic to opium and then it. Also it came in just a little vile. I understood they would all be in the protective cases so that’s kinda hard if you take a trip or something and if you want to take several of them with you than you have to worry about them breaking so that’s a little disheartening as well. I would just really prefer to no longer receive the product. I don’t feel like it was much done too solve the issue that I had with the bad sent. I was just like my subscription to be totally erased.
Reply from Scentbird2026-08-03
Thank you for taking the time to share such detailed feedback. We're truly sorry to hear your experience didn't meet your expectations. We understand your disappointment regarding the promotional case, the fragrance you received, and the packaging. We appreciate your comments about the advertisement and how the promotional details were presented, and we'll be sure to share your feedback with the appropriate team. If you'd like to end your membership, you can also cancel your subscription directly through the Scentbird app. If you still need assistance or would like us to review your account, please email us at [email protected] with the email address associated with your account, and we'll be happy to help. 🌸
The quality of the samples and their bottles is really great for the price. I'm never worried of it spraying in my bag due to the twist method. The main reason this is only 4/5 is due to the fact I don't find the website to be very intuitive. Not every note has a description and when they don't it links to ither perfumes with a similar scent, but its been brought on due to being unique scent so the only perfume listed is what you're looking at.
I canceled my subscription yet was still charged $24
Reply from Scentbird2026-08-03
We're sorry to hear about the unexpected charge. We'd like to review your account and confirm what happened. Please email us at [email protected]💌 with the email address associated with your account, and our team will be happy to investigate and assist you. 💙
Scentbird is awesome, so many beautiful scents. However, I emailed scentbird eight months ago to stop my subscription for personal reasons and they have totally ignored my request and continue to take my funds.
Reply from Scentbird2026-08-03
Thank you for your kind words about our fragrance selection, and we're truly sorry to hear about your experience with your subscription. We understand how frustrating that must be. You can also cancel your subscription directly through the Scentbird app. If you still need assistance, please email us at [email protected] with the email address associated with your account, and we'll make sure your request is reviewed as quickly as possible. 💙
Not happy trying to cancel my subscription because you’re not sending the same perfume. I wanted the berber not. Nobody is replying back to me from customer service pretty sad..
Reply from Scentbird2026-08-03
We're sorry to hear you're disappointed with your experience. We understand how frustrating it is when you don't receive the fragrance you were expecting and haven't been able to get the help you need. You can also cancel your subscription directly through the Scentbird app. If you'd like us to review your fragrance selection or assist with your subscription, please email us at [email protected]📩 with the email address associated with your account, and we'll be happy to help.
