Scentbird (scentbird.com) has a 3.6 out of 5 rating on OK.one, based on 278 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 26% give 1 star; The business has replied to 18% of negative reviews. Last updated 2026-08-10.
I canceled my subscription !! Received a email confirmation!!!! And the still they took money from my account and sent me and order!! I will return it and request a full refund!
I don’t want it!
Cancel my subscription now
Reply from Scentbird2026-08-03
We're sorry to hear about your experience, and we understand how upsetting an unexpected charge can be. We'd like to review your account and the cancellation confirmation you received. Please email us at [email protected]💌 Our team will investigate this for you and help resolve it as quickly as possible. 💙
I had a wonderful experience with these fragrances. They smell beautiful, feel high quality, and last very well throughout the day. Each scent has its own special character, and I have received several compliments while wearing them. I am very pleased with my purchase and would definitely recommend them to anyone who enjoys elegant and long-lasting fragrances.
I love the scents, and I like the fact that I set up the fragrances first, and they arrive monthly automatically. I think I have my choices already picked for the next year.
Never received my packages customer service is not existent
Reply from Scentbird2026-08-03
We're truly sorry to hear your packages never arrived📦 and that you've had a difficult experience reaching our support team. That's certainly not the experience we want for our members. Please email us at [email protected] or DM us and we'll be happy to look into your shipment and work toward a resolution. 💙
We're sorry to hear you feel that way. That's not the experience we want for our members. We'd appreciate the opportunity to learn more about what went wrong and see how we can help. Please reach out to us at [email protected]📩 with the email address associated with your account, and our team will be happy to assist.
We're sorry to hear about your experience. We understand how frustrating it is when your order and billing don't match your expectations. We would like the opportunity to review your account, including the missing case, premium fragrance charges, shipment timing, and the additional charge you noted. Please reach out to us at [email protected]💌 with the email address associated with your account, and we'll be happy to help. 💙
It was great but too many didn’t designate with me. It’s better to go smell them at the store and buy there, thank you Phyllis and I didn’t need the men’s cologne you sent me! Why?
They charge a premium on everything I was a first time customer I was drawn in for the carry bag which I never received. Then when I pay for the premium colognes, they push them back another month. it was supposed to be 17.95 a month. then I see a charge for 40 something dollars gone from scentbird
Reply from Scentbird2026-08-03
We appreciate you taking the time to share your experience, and we're sorry to hear it didn't meet your expectations. Premium fragrances do carry an additional charge, and we're sorry if that wasn't clear. We'd also like to look into your missing case, the timing of your fragrance shipments, and the unexpected charge you mentioned. Please email us at [email protected]💌 with the email address associated with your account, and our team will be happy to review everything with you and help resolve your concerns.
The perfumes smell watered down and just overpowering scent of alcohol. To the point the smell hardly comes through even if you use loads
Reply from Scentbird2026-08-03
We're sorry to hear the fragrances didn't meet your expectations. All of the fragrances we ship are 100% authentic and come directly from the brands or their authorized distributors;🌸 they're never diluted or watered down. If you believe there may be an issue with the fragrance you received, please email us at [email protected] with the email address associated with your account, and we'll be happy to look into it for you. 💙
I was missing the samples and did not receive anything about the product. Also, my last order was opened and missing items as well. If, it happens again, I'm going to have to cancel the subscription.
