Scout & Nimble (scoutandnimble.com) has a 4.4 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 78% of negative reviews; 54 of them were added in the last 12 months. Last updated 2026-08-10.
Paige and Ava at Scout & Nimble provided truly top-notch customer service during a recent order that could have easily become complicated. Instead, they made the entire experience feel smooth and well-managed from start to finish.
From our first touchpoint, Ava was kind, efficient, and professional, consistently advocating for our needs along the way. Paige’s expertise and product knowledge were invaluable in ensuring everything was handled seamlessly.
I’m incredibly appreciative of their support, and it’s clear that Scout & Nimble places a strong emphasis on exceptional customer service—something reflected in the many positive reviews they’ve earned.
I ordered 3 lights. I accidentally order the wrong finish. I did read the return policy but I guess I didn't see where that you couldn't exchange. That was disappointing. I contacted customer support and Ava sent me one return label for 3 descent sized boxes and asked me to combine them into 1 box. I told her that couldn't be done and to please send me 3 return labels. Ava did not respond. I contacted customer support again and everything got taken care of. The return policy is a little strict so make sure that you get your order right the first time!
Reply from Scout & Nimble2026-02-11
Hello David, thank you for your valued feedback. It is very much appreciated. I apologize for the confusion on the labels and delay from Ava in getting back to you. She was out sick on Monday, so that may have been the reason for the delay. However, I am glad to see that Claire was able to step in and help get this resolved for you. If there is anything else that is needed please do email our support email at [email protected]
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anonymous · 3 reviews · Experienced 2026-02-09 ·
★★★★★
Poor craftsmanship, worse customer support
The Four Hands Isador dining table from Scout & Nimble is attractive but poorly made. After 3.5 years of minimal use and careful adherence to care instructions, the seams on both short ends have split—over 8 inches on one end and nearly a foot on the other. This is not minor wear and tear; the table is literally coming apart.
Scout & Nimble denied my request for a replacement or refund because the one-year warranty period had passed, and stated that “wood does naturally expand and contract over time, so some splitting is to be expected and normal.”
Splitting of this magnitude in a lightly used dining table at this price point is not normal. Labeling it as “expected” raises serious questions about Scout & Nimble’s product standards and commitment to its customers.
My experience reflects poorly on both the product’s craftsmanship and Scout & Nimble’s willingness to stand behind its products. Buyers expecting durability or accountability should think twice.
Reply from Scout & Nimble2026-02-10
We appreciate you taking the time to share your feedback about the Isador dining table.
We understand your disappointment with the splitting that has occurred. As we discussed, all solid wood furniture naturally expands and contracts in response to humidity and temperature changes, and this can result in splitting over time—particularly after several years of use. This is a characteristic of natural wood, and not a manufacturing defect. We have filed and claim and shared your photos with the manufacturer and they have denied the claim on the item and are stating the same information regarding it being a natural split in the wood due to changes in humidity levels within your home over a 3.5 year period of time.
Our warranty period aligns with industry standards, and at 3.5 years of use, your table is outside this coverage period. That said, we're here to help. We'd be glad to connect you with repair options or provide additional care guidance to help extend the life of your table, as I am fairly a certain a repair technician would be able to address the splitting wood that you shared with us.
If you'd like to explore these options, please contact our customer service team directly. We value your business and want to ensure you have the best possible experience with our products.
One of the best customer service experiences of my life. Scout & Nimble went above and beyond to help me find the perfect gift, and their responsiveness, kindness, and attention to detail were exceptional. In a world where great customer service is rare, they genuinely stand out. The quality of their products is incredible, and the experience from start to finish was seamless. I’m officially a lifelong customer.
It takes a long time to receive your product. I am very happy with your products and pricing but delayed shipping is a problem for me.
Reply from Scout & Nimble2025-12-28
Hello Nancy, thank you for your feedback. It is very much appreciated. In looking at the tracking on your order it does look like your order was delivered within 5 business days of your order being placed. I apologize if there was any inconvenience with that shipping timeframe. I'm going to request that one of our Customer Care Specialists reach out to you to discuss this in more detail to see how we can better display our shipping timeframes. Thank you again for being a valued customer and for your feedback.
Thank you for your feedback! We looked into your order and want to provide some insight. Your order was placed on November 29th and shipped promptly on December 3rd, with a tracking email sent that same day to the email used at checkout.
We have also sent you an email this morning with that same tracking information in case it was filtered out of your inbox.
Please feel free to reach out to us at [email protected] or (833) 857-2062 if we can provide any further clarification!
Scout & Nimble
Thank you so much for the wonderful review! We’re thrilled to hear the ordering process was smooth and that the item description was helpful. If you ever need anything or have questions as you shop, we’re always here to help!
Scout & Nimble 💛
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ali · 3 reviews · Verified · Experienced 2025-11-26 ·
★★★★★
Customer Service was excellent
Customer Service was excellent! One chair came damaged and another missing. Hayley, from S&N, was so helpful and attentive in getting me 2 new chairs. And they came before the holidays, which was a huge bonus! Thank you!
Reply from Scout & Nimble2025-12-03
Thank you so much for your kind review! I’m really glad we were able to get those replacement chairs out to you quickly, especially before the holidays!
Scout & Nimble 💜
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Hanna Taft · 1 review · Experienced 2025-11-18 ·
★★★★★
Great Customer Care
I ordered 3 counter stools from Scout & Nimble; one came slightly damaged. I immediately reached out to the Customer Care Team, and they were extremely responsive, friendly and helpful. They replaced the stool free of charge and let me keep the old one. They respond in under 24 hours and are such a nice team to work with! The stools are also beautiful!
Reply from Scout & Nimble2025-12-03
Thank you so much for taking the time to share this! We’re thrilled to hear you’re loving your new stools, and I’m glad our team was able to get that replacement taken care of quickly for you. We always try to make the process as easy as possible, and it means a lot to know that was the case with your order!
Scout & Nimble 💗
Hayley provided awesome customer service. The console we received arrived with a defect, and Hayley was very helpful as we worked together to identify the issue and discuss resolution. Her responses were quick, and I was totally satisfied by the exchange. We really like the piece of furniture and are glad to be able to ensure it will keep looking great.
Reply from Scout & Nimble2025-11-12
Thank you so much for your kind words! We’re so glad to hear that Hayley was able to assist quickly and make sure everything was taken care of. It’s wonderful to know you love your console and can continue enjoying it for years to come!
Scout & Nimble 💖
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Mr Davis · 2 reviews · Experienced 2025-10-07 ·
★★★★★
Damaged cabinet replacement
An office cabinet we ordered was damaged from the factory when we unpacked, box showed no damage. Contacted customer service and I received a prompt response. They ordered a replacement, that day, and I received the new replacement cabinet quickly. Customer service was in contact with me, throughout the entire process of receive the replacement. Very happy with their rapid response and handling of the issue.
Reply from Scout & Nimble2025-11-11
We’re so happy to hear this! Our team always aims to make things right as quickly and smoothly as possible. Thank you for taking the time to share your experience. It means so much to us!
Scout & Nimble 💛
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Jessica · 8 reviews · Experienced 2025-11-05 ·
★★★★★
Poor Customer Service
I ordered a light fixture through Scout and Nimble that was delivered damaged. When I reached out to customer service to resolve the issue, they asked if I was open to receiving a discount and keeping the damaged item. The next email I received was a week later, and it was an automated notification that a replacement part had been sent, without them taking my response to their first question into account or even asking if I was interested in a replacement. The replacement part that was delivered, almost 2 weeks after I had initially filed the complaint, was the WRONG part. I didn't realize this until I had an electrician already in the middle of installing the fixture. All the company could offer when I reached out was 'oh ok we'll send another replacement'! I requested a discount for the inconvenience and added cost, and they refused to offer it. Overall extremely poor customer service experience, I would be weary of ordering from Scout & Nimble.
Reply from Scout & Nimble2025-11-05
We’re sorry to hear you feel disappointed by your experience. Our team was in touch throughout your claim process, and a replacement part was sent promptly after confirmation from our supplier. While the incorrect part was an unfortunate error from the manufacturer, we placed a new replacement order immediately and have continued to monitor the shipment to ensure it arrives in perfect condition.
We always aim to make things right as quickly as possible and truly regret if this caused frustration for you. We appreciate your feedback!
Scout & Nimble
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Amy · 1 review · Experienced 2025-11-03 ·
★★★★★
My light arrived with a small issue on…
My light arrived with a small issue on the shade and they were quick to help and send a new shade! I know a lot of online stores drop ship these days and you have to give credit where credit is due on how quick they responded to making it right with me.
Reply from Scout & Nimble2025-11-05
Thank you so much for your kind words, Amy! We’re thrilled to hear our team was able to step in quickly and make things right. We truly appreciate you recognizing the effort; it means so much to us! We hope you think of us for any future house needs.
Scout & Nimble 💛
Thank you so much, Ellen! We truly appreciate your kind words and are so glad you had a great experience with our team.
Scout & Nimble 💜
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Megan · 1 review · Experienced 2025-10-14 ·
★★★★★
Great experience
Super easy return on a furniture piece. Thought it would be a lot more time spent on my end. Thanks!
Reply from Scout & Nimble2025-11-05
We’re so glad to hear that! Making the return process smooth and simple is always our goal. Thank you for sharing your experience!
Scout & Nimble 💖
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Elle Dod · 1 review · Experienced 2025-10-14 ·
★★★★★
Superior Customer Service
We are Scout & Nimble customers for life! Our dining chairs are gorgeous, and when one came slightly damaged, the team quickly responded and made it so easy to get a replacement. We have never had a team so available and responsive. Big shout out to Kileigh for her wonderful support!
Reply from Scout & Nimble2025-10-15
We’re so happy to hear that you love your new dining chairs! Thank you for sharing your experience and for your kind words about Kileigh. We truly appreciate your support and loyalty!
Scout & Nimble 💗
‘Was originally very disappointed that the item I requested was on back order. When it arrived it was defective. Working with their Customer Service Department was the best part of the transaction! There was no hassle or argument - such a delight nowadays. Scout and Nimble responded immediately after realizing the problem couldn’t be resolved over the phone. I received a replacement table within just a couple of days.
Life happens … when a company stands by their word and product it makes your day. I can’t thank Kileigh enough for her help and professionalism.
Reply from Scout & Nimble2025-10-15
Thank you so much for your kind words! We truly appreciate your patience and understanding throughout the process. We’re so glad our team was able to make things right quickly and ensure you’re happy with your new table. Standing behind our products and customers is what matters most to us — thank you for recognizing that!
Scout & Nimble 💛
