Scout & Nimble (scoutandnimble.com) has a 4.4 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 78% of negative reviews; 54 of them were added in the last 12 months. Last updated 2026-08-10.
Hailey helped my girlfriend and I get a problem fixed on a table we ordered. If I could give her more stars, I would!
Thank you so much for sharing your experience! We're thrilled to hear that our team was able to help get things resolved quickly and that you’re happy with your table. We truly appreciate your kind words and support — it means the world to us! Scout & Nimble 💜
Haley provided outstanding customer service and stayed on top of my case. She was communicative and provided options.
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our customer care team. Providing clear communication and thoughtful solutions is always our goal, and we truly appreciate you taking the time to share your feedback! Scout & Nimble 💖
I am an interior designer who has used scout and nimble for the first time. My experience was nothing short of fantastic. I had ordered some glass table lamps for a master. one came in broken and they were extremely quick to get a replacement sent out. I would continue doing business with them!
Thank you so much for your kind words and for trusting Scout & Nimble for your design project! We’re thrilled to hear your first experience with us was such a positive one and that our team was able to get your replacement lamp to you quickly. We truly value your partnership and look forward to working with you again on future designs! Scout & Nimble 💜
Fast email responses to my questions and when the delivery team incorrectly installed the base of my table they quickly came back and fixed it
Thank you so much for sharing your experience! We’re thrilled to hear our team was able to respond quickly and ensure your table was set up just right. Your satisfaction is very important to us, and it means a lot that you took the time to leave this wonderful feedback. Scout & Nimble 💖
The checkout process was very smooth- Hoping delivery will be as efficient
Thank you for your feedback! We’re so glad to hear the checkout process was smooth for you. We’ll be keeping a close eye on your order to help ensure delivery is just as seamless. Scout & Nimble 💛
Excellent customer service. Hayley went above and beyond to support me through the process and stayed in touch every step of the way. Many things are out of the control of companies like this, so it’s important to keep expectations in check and give them credit for doing what they can to ensure a good experience. Scout & Nimble delivered an outstanding level of service to me.
Thank you so much for your kind words and for recognizing our team’s efforts! We’re thrilled to hear that Hayley’s support made your experience smooth and reassuring. Your understanding of the process and appreciation for the work behind the scenes means a lot to us. We’re grateful you chose Scout & Nimble and look forward to helping you again in the future! Scout & Nimble💖
Thank you so much for your kind words! We’re thrilled to hear you had such a great experience with our team. 💛 Scout & Nimble
I ordered a buffet from Scout & Nimble and it has been nothing but a nightmare. They charged me upfront, delayed the shipment for six months, and when the item finally arrived, it was damaged. After wasting even more of my time, they sent a shipper to pick up the damaged item. Once they had their product back in hand, they stopped responding to both my emails and phone calls and to this day, they still have not refunded me. This company is completely unprofessional, dishonest, and operates like a fraud. They take your money, delay endlessly, deliver damaged items, and then disappear once they get the item back. Do yourself a favor and stay far away from Scout & Nimble.
We’re very sorry to hear how frustrating this experience felt for you and truly regret that the buffet arrived damaged. That is never the experience we want for our customers. For clarity, when your order was placed, this item was listed on backorder with an estimated availability of late July to early August. The buffet did arrive in stock during that timeframe and was shipped promptly. Unfortunately, the piece arrived with issues, and we worked with you through our claims process, which ultimately resulted in a return and full refund. Your refund was issued on August 21st, so it should already have been received. We have also emailed you with your refund receipt for your records reflecting this. Please feel free to reach us at [email protected] if you have any further questions! We deeply appreciate your feedback, and we’re truly sorry again that this experience did not meet your expectations. Scout & Nimble
Customer service is excellent with the help of finding resolutions and offering options
Thank you for your wonderful feedback! We’re so glad our team was able to provide helpful options and resolutions for you. Scout & Nimble 💖
I love your website. I bought the candle holders which I really like. But to be honest, your shipping is crazy expensive. Now that I know that I doubt I’ll do another order.
Thank you for your feedback! We truly appreciate you taking the time to share your thoughts with us. We understand how frustrating shipping costs can feel these days. For small parcel orders under $300, we use a flat-rate shipping model of $19.95. This rate is actually a cap, meaning if a carrier quotes us a lower shipping cost (for example, $12), we’ll pass that savings directly to our customers. In this case, the actual FedEx cost to ship your candlesticks was higher than $19.95, so you were only charged our capped rate. For future reference, we do also offer free shipping on all orders over $300! We’re grateful for your order and your feedback, and please don’t hesitate to reach out if you have any further questions, we’re happy to help. Scout & Nimble
Hayley, the customer service rep who helped me, was super polite, responsive, and eager to help me resolve my issue related to a manufacturing defect that required my furniture piece to be repaired. She contacted the furniture repair company and connected them with me in a timely manner. They came out and made the repair, and Hayley was able to get me a reimbursement for the cost of the service call. I’m truly appreciative and impressed about how this was handled by Scout and Nimble- the whole experience was surprisingly smooth and pleasant!
Thank you so much for your kind words! We’re thrilled to hear that Hayley was able to assist you quickly and that the repair process went smoothly. Providing helpful, timely support is very important to us, and it’s wonderful to know that your experience reflected that. We truly appreciate you taking the time to share your feedback and are so glad you’re enjoying your piece! Please don’t hesitate to reach out if we can ever be of help again in the future. Scout & Nimble 💗
Hayley provided quick replies and even followed up after Delivery!
Thank you for sharing this! We’re so glad to hear Hayley could provide quick support and follow-up to ensure everything went smoothly. We truly appreciate your feedback and look forward to assisting you again in the future! Scout & Nimble 💖
Beautiful chairs and exactly as pictured. One was damaged but received excellent customer service and another chair arrived this morning. Thank you. I will definitely buy from your company again.
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying your chairs and that our team could quickly get everything taken care of for you. Your support means the world to us, and we look forward to helping you with your next home project. Scout & Nimble 💗
The perfect wooden bowl and very easy to order
The first chair we received had a defect. Scout & Nimble quickly got on it and had a replacement sent. Great customer service and followup!
Thank you so much for your kind words! We're so glad we could quickly make things right and get your replacement chair to you. We truly appreciate your support and are always here if you need anything in the future! 💗 Scout & Nimble
My order was not going through online so I phoned the company and got great customer service. My order was placed in no time!
Thank you for your review! We're so glad our team could step in and help place your order quickly. If you ever need anything else, we're just a call away! ☺️ Scout & Nimble
I have come to really love buying stuff from Scout and Nimble Keliegh is so great personal and always responsive. Really there customer service is the best. I’m going to do future shopping for furniture their
Thank you so much for the kind words! We’re thrilled to hear you’ve had such a great experience with us—and we agree, Kileigh is truly wonderful! We’re so grateful for your continued support and can’t wait to help you with your future furniture finds! Scout & Nimble
I have purchased several decorative pieces from Scout & Nimble. The decorative pieces are classic and affordable. The dresser that I purchased is very stylish and of good quality. The green color is beautiful. I will continue shopping at Scout & Nimble and have recommended my friends to shop there as well.
A screw was missing from a fixture and they send a new one and followed up to make sure it fit when they sent it. Great experience
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