SD Truck Springs (sdtrucksprings.com) has a 3.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 50% give 1 star; The business has replied to 22% of negative reviews. Last updated 2026-08-10.
Brian was very helpful and up front about my order delay and had all the facts pertaining to the delay. He also had an alternative option to get me the same product sooner with a minimal shipping cost to me. I wish every customer service representative was as helpful, knowledgeable, personable and fair as Brian! Thanks again for your service.
Alexander Martin with customer care was awesome. Part of my order was on back order, received an email stating such. I didn’t hear anything for almost a week, so reach out via email to customer service and got a quick response stating my order would be shipped within 24 hours.
Derrick was very helpful with a warranty claim on an air bag that popped. Thanks Derrick for your help
Alex was very friendly, clear to understand and helpful. He offered me several options due to my order being delayed, which I appreciated. I look forward to receiving my order. Thanks
I ordered the air lift for my truck over a month ago, they kept telling me it was back ordered, and giving me dates that it was going to come in, and it never did, i wish I would have Known that in the beginning, I had to cancel my order, well see how long it takes to get my money back, they said 48 hours,, On a positive note, the Gentleman Derek Is a very professional and personal person, great guy! ask for him. He is very Knowledgeable, And very helpful, Thank you Derek.
Always good quality products and costumer service, fedex lost my order and delivered an empty box, sd truck help me with that and now i have my order with no issues
While I had difficulty reaching anyone to reply to my qiestions, Derrik was exceptionally accessible and patient with my many questions. He devoted a great deal of time and energy to ensuring my satisfaction. Derik Peterson went above and beyond to help me while the rest of the company seemed to avoid assisting me.
It’s been over 2 weeks from date of purchase with no update on my order. I message thru the chat and Derrik responds and informs me that there has been an error and he will get ahold to me tom with a fix and gave me his direct line. Very helpful guy.
Heather was a great help expediting the shipping of my airlift system! Thanks to her I will be able to use my truck for its intended purpose!
Derrick ext 524 was helpful finding the right part and in-stock for fast delivery
I ordered new U-bolts for a 1968 Chevy 4x4 truck axle from SD Truck Springs. I was amazed at how fast they came but, they were the wrong size. Not by much but enough not to work. One phone call to customer service rep Derrik Peterson and the correct springs were on their way. Great customer service, I will definetly use them again.
Heather was so helpful she helped my order process expedited.I’m amazed thanks J&M auto services-
Heather was very helpful when I needed help finding a replacement with an order that was out of stock. Would definitely recommend to other/future customers!
Heather was a great help my product was not in stock but she’s was able to do her magic and got the kit on my way same day. Thank you lots heather.
Heather was extremely helpful to me and I would recommend your company to anyone. I have bought two sets personally and had my brother order a pair as well.
Great customer support and willing to help
This company is con artists who take customers money, fail to ship the ordered products, and refuse to refund the money. I ordered air lift air bags 2 weeks ago and was immediately charged despite subsequently receiving an email advising they did not even have that product in stock. The day after ordering I repeatedly began requiring an immediate refund and cancellation of that order they were not able to fill, and have been lied to every step of the way but still not product of refund. Alexander Martin et al., karma is coming for you!
Great customer service Heather Assisi to talk to and knowledgeable. I appreciate the help.
Great product, prices and sales. A back-order issue arose and began to threaten our customers timeline but Devin in management made things happen. Thank you, thank you, thank you, we're back on schedule. Ron Captcher Inc.
This is a drop shipper on a lot of items. Beware that problem. I ordered a carrier bearing drop kit 24 days ago. Several unanswered voice mails and also an un-responded email. I finally called the number, punched zero and got a human. Given assurances the problem would be handled. I called back leaving messages that I desired a refund and was told that the item had shipped a few days ago with no tracking number or definite arrival date. I suggest you do business with this company but only with the amount of money you might never see again or any merchandise delivered. Kind of like EBay.
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