SD Truck Springs

Again Katherine has stepped right up…

Again Katherine has stepped right up there and cleared things up for me in my perpetual state of confusion.

Alexander Martin was extremely helpful

Alexander Martin was extremely helpful, professional and fast. I had a missing part from my order, he asked for some photos and took care of it immediately. Followed up with me today to let me know what was going on and that the part was on its way. It's employees like him that make a company great. Thanks again, Tom.

Brian was a wealth of knowledge

Brian was a wealth of knowledge, helped me find the right product for my application. Thumbs up.

Brain was helpful n nice

Customer service has been great and…

Customer service has been great and helpful as well as gave me great product information

Great advice from Brian at SD Truck Springs

I called SD Truck Springs for info on suspension help for my Colorado pickup and received great assistance from Brian B. Brian was VERY knowledgeable, helpful and gave me great advice on all the options and products available as well as the advantages and disadvantages of each. Thank you Brian & SD Truck Springs for the great advice.

Bryan

Bryan jumped right on it and took care of everything.

Brian was absolutely fantastic to work…

Brian was absolutely fantastic to work with. He got answers to questions he anticipated I would have in advance. Brian is a great asset to SD Truck.

Very nice guy was a pleasure working…

Very nice guy was a pleasure working with him

Great customer service from Derrik!

Brian was amazing help!

Brian was amazing help. I looked at several websites and even called a few who really didn't have any knowledge of their product other than reading the descriptions. Brian was very familiar with all the different products he asked me several questions so he had a good understanding of what I was looking for and gave me several different options and was extremely helpful. I will definitely be back

So far so good…

Messaged and Derrick Patterson answered quickly and took my information. Very friendly. Gave me follow up info and contact info. Fingers crossed that the rest of my experience goes this well. Thank you

I ordered truck springs on April 11

I ordered truck springs on April 11, 2023. Initially, I was thrilled with the quick shipment of my springs, hangers, shackles, etc. Then when it was time to install them, we discovered the order wasn't complete. The company did not send any information indicating some items were delayed. It took many call attempts to actually reach someone in customer service. He told me the parts were enroute from the manufacturer, but couldn't say when we might have them. I asked for some timeline on these parts, and he promised to call me back with details. Never heard another word Now an additional week and a half have gone by. I have emailed and attempted to call numerous times. When you call, you end up on hold for 20 min before reaching a call center that takes your info and promises a callback. No one ever calls back. A miracle occurred. I called again and actually reached a customer service agent. He even confirmed they had received my email. Great! Now the bad news. They promise to reach out to the manufacturers about my parts(same thing they said last time) and they will call me with an update (also what was promised last time). Bottom line. they have no timeline for my parts. Had I known there would be this delay I would have purchased elsewhere. Perhaps you should as well.

Kai is very helpful on my issues with…

Kai is very helpful on my issues with my product being shipped she explained to me and insured me everything be taken care of as soon as possible and keep me updated Kai was very helpful.

Dealing with Brian made my experience…

Dealing with Brian made my experience great . He is very helpful and Knowledgeable. Thank u Brian

So if I could give this company ZERO…

So if I could give this company ZERO stars I would. I called and ordered some air bags for my motorhome because they could not fix my online account. When I spoke with the gentleman who took my oder. He never informed me that they were out of the product and that it would be several weeks. After calling 4-5 separate times to get a copy of my invoice or a tracking number, several of the RUDE customer service people never sent it. I spoke with another lady today that was very helpful. And advised me that the product I ordered would not be in their warehouse for several more weeks and for an ADDITIONAL $75 I could get it dropped shipped. WOW. DO YOUR HOMEWORK, I WOLUD NOT RECOMMEND NOR WILL I EVER PURCHASE FROM THIS COMPANY AGAIN.

Everything went smooth and…

Everything went smooth and communication was amazing ! Heather was a rock star and deserves a raise! Seriously awesome service from her. Thanks!

Brian was extremely helpful

Brian was extremely helpful. He listened to my questions and helped me with my choices. I will use both your company and him/his expertise again. I would recommend y’all to anyone needing suspension parts. As a first responder and EMT we don’t have a lot of money to waste on the wrong parts; Thanks for your help in making this task effortless. Well done Brian. Respectfully, Dave Hinsley

Firestone airbag suspension

I ordered a Firestone airbag spring kit and a Pacbrake wireless compressor from from SD Springs. I tested the system before installing the compressor on the truck. It worked initially but then the compressor became uncontrollable with the iPhone app. I asked to return the Pacbrake compressor and SD Springs said ok and I ordered a manually controlled Firestone compressor. Derrick Peterson was very helpful with the return process. I had the same Firestone system on my old truck and it worked flawlessly for 8 years. It was also ordered from SD Springs.

Refreshing to have excellent, knowledgeable phone service!!!

Brian was most helpful. I called with a few questions I had regarding an issue I was having with my truck. He came up with several solutions, complete with upside and downside for each solution. Got me into the product I wanted. You’re lucky to have reps like him. Thanks TJ