SD Truck Springs (sdtrucksprings.com) has a 3.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 50% give 1 star; The business has replied to 22% of negative reviews. Last updated 2026-08-10.
Brian found a solution very quickly to my order issue Thanks
Thank you so much for the kind words! We appreciate your business and look forward to working with you in the future!
This could be the worst company I have ever dealt with on the web. I have cancelled two orders dumb me I gave them a second chance. After 10 days the first order and 11 days the second with both saying pending and when I cancelled, I have 5 calls asking why. Maybe you should put the people making the calls in the office to take care of orders before you make the customer mad. I actually get better service from the fly by night companies that sell sunglass
I am sorry to hear you had a less than pleasant experience. We appreciate all feedback as we are looking to grow as a company and consistently get better. I would love to right this situation for you. Please keep in mind that we are not fully staffed on the weekends and the best time to get assistance is Monday-Friday 8-6EST as we have the most representatives on at that time. Give us a call at 877-774-6473 and let the representative know that you are calling in regarding a google review response and I will assist you personally!
This company is a complete sham they took my money didn't send my parts and won't answer my phone calls ,messages, emails I had to cancel my card that I used to purchase the leafspring that they refused to send to me and have not returned my money
I am sorry to hear you had a less than pleasant experience. We appreciate all feedback as we are looking to grow as a company and consistently get better. I would love to right this situation for you. Please keep in mind that we are not fully staffed on the weekends and the best time to get assistance is Monday-Friday 8-6EST as we have the most representatives on at that time. Give us a call at 877-774-6473 and let the representative know that you are calling in regarding a google review response and I will assist you personally!
NO PHONE SUPPORT, VERY POOR CUSTOMER SERVICE. WAITED 19 DAYS FOR NO ANSWER ON SHIPPING DATE . WASTED TIME GETTING STRUNG ALONG.
I am sorry to hear you had a less than pleasant experience. We appreciate all feedback as we are looking to grow as a company and consistently get better. I would love to right this situation for you. Please keep in mind that we are not fully staffed on the weekends and the best time to get assistance is Monday-Friday 8-6EST as we have the most representatives on at that time. Give us a call at 877-774-6473 and let the representative know that you are calling in regarding a google review response and I will assist you personally!
Brain is the best. He truly deserves a raise. He got my parts out next day for less money than the shop was charging me. Making sure our camping trip would still happen! Promote that guy asap.
Thank you so much for the kind words! We appreciate your business and look forward to working with you in the future!
Place order and couple days later got email that there were out of stock and wait for new stock. I called them talk to Derrik very helpful told me I wouldn't get order in time. He also look up different sites for me. Derrickdid everything in his power to help but no one had anything in my time frame. So he refunded my money back.
Thank you so much for the kind words! We appreciate your business and look forward to working with you in the future!
WARNING ⚠️……This Company Is A Scam!!!!…Use Caution When Purchasing From This Firm…..I Personally Have Dealt Them And Never Received My Order, Never Received My Money Back And Never Received Any Response…..Buyer Beware!!!!!
I am sorry to hear you had a less than pleasant experience. We appreciate all feedback as we are looking to grow as a company and consistently get better. I would love to right this situation for you. Please keep in mind that we are not fully staffed on the weekends and the best time to get assistance is Monday-Friday 8-6EST as we have the most representatives on at that time. Give us a call at 877-774-6473 and let the representative know that you are calling in regarding a google review response and I will assist you personally!
My online experience with Derek was perfect he was very helpful and very respectful on helping me warranty my airbags for my Ford ranger thank you very much
Thank you so much for the kind words! We appreciate your business and look forward to working with you in the future!
Derrik was very helpful and corrected my order to fit my particular motor home. He stayed on the line until everything was correct. Thank You Derrik!
Thank you so much for the kind words! We appreciate your business and look forward to working with you in the future!
Matt was able to find the correct set up for my motorhome when I was not sure what exactly would fit. The parts where shipped all the way to ocean shores WA. and received in excellent condition and on time. Would recommend Matt as a person to contact. Being originally from smithtown it was nice to have hometown help !!!
Thank you so much for the kind words! We appreciate your business and look forward to working with you in the future!
Very helpful and to the point. Very informative and knowledgeable about the products. Made me feel very comfortable.
Thank you so much for the kind words! We appreciate your business and look forward to working with you in the future!
Very quick response time and great help on new products for my new truck .had an order not coming thru very honest and reorder different product to suit my needs
Thank you so much for the kind words! We appreciate your business and look forward to working with you in the future!
Going on 3 months since I placed my order. 3 weeks ago they charged me an extra 30 dollars to have it shipped within 2 days. It is going on two weeks since I was supposed to be provided a tracking number. They have ignored 3 requests over the 2 week period for my tracking number. Buyer beware
I am sorry to hear you had a less than pleasant experience. We appreciate all feedback as we are looking to grow as a company and consistently get better. I would love to right this situation for you. Please keep in mind that we are not fully staffed on the weekends and the best time to get assistance is Monday-Friday 8-6EST as we have the most representatives on at that time. Give us a call at 877-774-6473 and let the representative know that you are calling in regarding a google review response and I will assist you personally!
When are you going to resolve this problem of mine,or are you just a fake??
Derrik actually looked into my problem and gave me some hope after a month of phone calls talking to other reps. He personally sent me an email and offered a grift from the company’s behalf for the lack of communication from others.
Brian was very helpful in letting us know that with the leaf springs we really needed the UBolts also. Price was good. Even though we expected less, we did not know about the UBolts and the importance of replacing them. If we would not have called Brian today, we would have ordered the leaf springs without the necessary other parts. THANK YOU BRIAN FOR EXCELLANT SERVICE!!
Ordered airbags for my truck, Was stated that I would get in 5 days never received, called office was told by phone representative name Kai that if I wanted my order that I would have to pay $36 and if I don't pay then I will just have to keep waiting for who nows how long, this company is scaming people out of money asked to speak to management never got a hold of anyone, when this company is a scam. Don't spend money here,
First time I tried to buy some Air Lift airbags from SD Truck Spring, waited and waited for them to ship. Finally tried Chat to ask them where the order was, that didn't work, waste of time. Then finally got thru with an email, after 12 days of waiting, found out they were back ordered. Why couldn't they tell me this 10 days ago? Had to cancel that order, took a few weeks to get my $ back. Then, a year or so later, I tried to get an Adduce Sway Bar from them. 10 days later....still waiting. Customer Service is a total joke! They put you on hold for over and over for 15-45 minutes, they promise you satisfaction and information (on shipping) and never give it to you. Only way out is to cancel your order and hope you actually get your money back! Oh, yeah, I want to add that the Customer Service Representative requested, in the one and only email, that his name, Derrick Peterson, be in the review. Derrick Peterson.
Derrick actually cared about my issue and solved it. Thank you Derrik
Derrik Peterson was super helpful when I enquired about my parts order delivery. Thanks SD Truck Springs!
103 reviews matching