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Shopping & Fashion

SEAGM

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742 reviews

3.1742 reviews
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About SEAGM

Data updated
Website
seagm.com
Category
Shopping & Fashion
Location
Malaysia
Status
Unclaimed
Last 12 months
373 reviews
Replies to negative
100% (284/285)
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About this business

SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.

Written by the business, not verified by us.

Is SEAGM legit?

SEAGM (seagm.com) has a 3.1 out of 5 rating on OK.one, based on 742 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 373 of them were added in the last 12 months. Last updated 2026-10-25.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions. Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.

Auto-generated from all reviews of this business. For reference only.

What people say

Excellent customer service

Excellent customer service! Zw was very professional, friendly, and helpful. She resolved my issue quickly and made the whole process smooth and stress-free. Thank you for the great support!

Reply from SEAGM2026-06-03

Thank you so much for your wonderful 5-star review, Ahmed Daghli! We're delighted to hear that Zw was able to provide professional, friendly, and helpful support. It's great to know your issue was resolved quickly and that the process was smooth and stress-free. Your kind words mean a lot to us and will be shared with Zw. Thank you for choosing us, and we look forward to assisting you again whenever needed!

Great customer service

Great service from them. Fast refund as well when cancelled an order. Overall excellent.

Reply from SEAGM2026-06-03

Thank you for your 5-star review,Secretlel! We're glad to hear that you had a great experience with our service and that the refund process was handled quickly when your order was cancelled. Your support and kind words mean a lot to us. We look forward to serving you again in the future!

suggestion/feedback

i'll just use this as a suggestion/feedback. if possible, make it so that if there is a situation similar to mine where the delivery said it got cancelled, PLEASE let the user know if they want to proceed with it or not. it gets confusing for both staff and user. that is all. tq

Reply from SEAGM2026-06-03

Thank you for your feedback and suggestion, Miso. We understand your concern and will take it into consideration as we work to improve our service and communication process. We appreciate your support and thank you for sharing your experience with us.

Yeah all good there no problem at all…

Yeah all good there no problem at all thanks to your fast response 😊.

Reply from SEAGM2026-05-30

Thank you for your 5-star review, DARK ARIA Inf! We're delighted to hear that everything went smoothly and that our support team was able to assist you promptly. Your kind words and support mean a lot to us. Thank you for choosing us, and we look forward to serving you again in the future!

My new YouTube channel

Reply from SEAGM2026-05-28

Hello, Prabakaran sonu. Thank you so much for your 5-star review! We truly appreciate your support and are happy to hear that you had a great experience with our service. We look forward to serving you again soon. Thank you for choosing SEAGM!

Live agent Zw is the best👍🏻👍🏻

Live agent Zw is so patient and gentle. I like the service

Reply from SEAGM2026-05-23

Thank you for your wonderful 5-star review, Yan Ge! We're delighted to hear that Zw provided you with such patient and gentle support. Your kind words mean a lot to us, and we’ll be sure to share your feedback with Zw. We truly appreciate your support and look forward to serving you again!

Cecilia is very helpful

Cecilia is very helpful, kind and answer any inquiry not like jovie just left me unattend, please recommend her good reward or award

Reply from SEAGM2026-05-20

Thank you for sharing your feedback with us, Amin アミンSyahfiq. We’re delighted to hear that Cecilia provided you with such helpful and attentive service. We’re also sorry to learn that your experience with Jovie did not meet your expectations and that you felt unattended. Please accept our sincere apologies for this experience. Your feedback is important to us, and we will share it with the relevant team for review and improvement. Thank you for helping us improve our service.

responsive very quick

Reply from SEAGM2026-05-16

Thank you so much for your 5-star review, Evander! We’re delighted to hear that you were happy with our quick response. Providing fast and efficient support is always our priority. Thank you for your kind support and encouragement. We look forward to serving you again!

The Customer Service genuinely takes…

The Customer Service genuinely takes time and helps you out which is good. Mad respect

Reply from SEAGM2026-05-16

Thank you so much for your amazing 5-star review, Bahman Alizoda! We truly appreciate your kind words and are glad to hear that our customer service team took the time to assist you. Providing genuine support and making sure our customers feel helped and valued is always our priority. Mad respect right back to you for taking the time to share this! We look forward to serving you again!

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