SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Written by the business, not verified by us.
Is SEAGM legit?
SEAGM (seagm.com) has a 3.1 out of 5 rating on OK.one, based on 742 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 373 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions.
Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.
Auto-generated from all reviews of this business. For reference only.
Hi SEAGM I'm very like it your Application Game Can make my fps Better and Cool But Hope the application it will Update and Best App Game For Optimization and Better fps in my device.
I'm sorry I cannot speak english 100% I can speak Indonesian only
Reply from SEAGM2026-06-27
Terima kasih telah berbagi pengalaman Anda, Alawky. Kami sangat menghargai dukungan dan saran yang Anda berikan. Tim kami akan terus berupaya menghadirkan pembaruan dan peningkatan agar aplikasi dapat memberikan pengalaman yang lebih baik bagi seluruh pengguna. Semoga kami dapat terus memenuhi harapan Anda di masa mendatang.
Straight forward customer services for any issues. Recommended and trusted
Reply from SEAGM2026-06-27
Hello, Francis James Del Castillo. We sincerely appreciate your support and kind review. Delivering prompt and dependable assistance is always our priority, and we are pleased that our team was able to meet your expectations. Thank you for choosing our service, and we look forward to serving you again.
A rare system failure occurred in my order, i asked for a refund instead and the customer service was easy and quick, thank you again.
Reply from SEAGM2026-06-23
Thank you for your 5-star feedback, Kei.
We truly appreciate your support and are glad our team was able to assist you promptly and provide a smooth resolution. We remain committed to delivering reliable service and a better experience for you every time.
The customer service are fast and very friendly and lovely
Reply from SEAGM2026-06-20
Thank you for your kind words, Fish Gamer! We're delighted to hear that you had a great experience with our customer service team. Providing fast, friendly, and helpful support is always our goal. We truly appreciate your support and look forward to serving you again!
We're sorry to hear about your experience, Vishal Jatav. Could you please provide more details about the issue you encountered, along with your order number? This will help us investigate the matter and assist you accordingly.
We look forward to your reply.
Thank you for your kind feedback and 5-star rating, Abdoul Aziz Diop!
We truly appreciate your support and are glad to know you had a great experience with SEAGM. If you ever need any assistance, we’re always here to help.
Thank you for your kind words and 5-star rating, Acckun Gaimerre!
We’re really happy to hear that you’re satisfied with our customer service. Your support means a lot to us, and we’ll continue doing our best to serve you well.
I have made more than 59 purchases across five different games from this company and so far none of my games had negative balance or any chargebacks. I even had one accident where I didn't get currency in game - I got refunded later in full :)
Soo I'm just speaking my experience that these guys are legit and they want to keep their customers.
I'm happy 😊
Reply from SEAGM2026-06-17
Thank you for sharing your experience and continued trust in us, Æleksa Førest!
We’re truly glad to hear that your multiple purchases have gone smoothly and that our support team was able to assist you quickly when needed. Your kind feedback means a lot to us, and we’ll keep working hard to provide reliable service and a smooth experience every time. 😊
Thank you for your 5-star review, Lulusia Trump.
We are pleased to know that your experience with us was a positive one. Our team remains committed to delivering a smooth, secure, and dependable service, and feedback like yours inspires us to maintain the high standards our customers expect.
We appreciate your trust and look forward to assisting you again.
Hello. Thank you for your 5-star review.
We truly appreciate your kind words. Our team is dedicated to providing prompt assistance and effective support whenever our customers need help. It is rewarding to know that our efforts made a positive difference to your experience.
Thank you for your support, and we look forward to serving you again.
Very cheap to buy coins and i know lot of people use this app
Reply from SEAGM2026-06-12
Thank you for your excellent review and support, Nolyn Munodzana.
We are delighted that you found our prices very affordable and appreciate your recognition of our platform’s popularity and reliability. We continuously strive to provide competitive pricing, secure transactions, and a smooth purchasing experience for all customers.
Thank you for your 5-star review, Denver Omayan!
We are delighted to hear that you are satisfied with our service. Providing a reliable, efficient, and customer-focused experience is always our priority. Your support and positive feedback are greatly appreciated, and we look forward to serving you again in the future.
I receive my coins instantly, I had a minor issue as my payment was pending and didn't receive the coins but Cecilia made sure that I understand what was the reason I really appreciate.
Reply from SEAGM2026-06-11
Thank you so much for your kind 5-star review, Sizoe Dube!
We’re really glad to hear that your issue was resolved and that you received your coins successfully. It’s great to know Cecilia was able to assist you clearly and help you understand the situation during the process.
We truly appreciate your support and trust in us. If you ever need help again, we’ll always be here for you!
"seagm" scammed me when I purchased PUBG Mobile Global UC codes. Your support team at seagm is giving me nothing but empty promises and isn't speeding up the review of complaints regarding expired/used UC codes in PUBG Mobile. It's been almost two weeks. The story: I bought three 8100 UC codes with no expiration dates specified. I wanted to use them later, but "midasbuy" says they've been "already used". P83851223 / P82500371. Hurry up! Refund! UPD. It was good site, still purchasing from 2023 (paid ~$8.000-$15.000) , but still very bad and slow operators on helping chat. You are good in posting new posts in socials, but zero in helping and too slow and didnt sent too low than current price and only for one PUBG code
Reply from SEAGM2026-06-12
Hi, and thank you for your feedback. We sincerely apologise for the frustration and delay you experienced.
We have reviewed your case and expedited it with the relevant team. Following the investigation, a refund has been credited to your SEAGM Balance. You may check your available balance by logging in to your account and navigating to Profile > SEAGM Balance.
If you would prefer the refund to be returned via the original payment method, please contact our support team through LiveChat or email us at [email protected], and we will be happy to assist further.
We understand that the waiting time was not ideal, and we sincerely appreciate your patience throughout the process. Your feedback has been noted and will be shared with the relevant teams as we continue working to improve our response times and overall customer experience.
Thank you for your continued support since 2023, and we hope to serve you better in the future.
My account got suspended after years of using, when I tried ro recover it the help was horrible and it took hours without success. I had to send multiple selfies of myself with my id. I sent multiple bank statements and receipts and they just kept asking the same thing. I wouldn’t recommend out of frustration I just deleted my account in the end. What a shame, I used to like this site.
Reply from SEAGM2026-06-12
Hello, Banyo Chan. Thank you for sharing your experience, and we sincerely apologise for the frustration and inconvenience caused.
We understand how disappointing this situation must have been, especially as a long-time customer. Please allow us to clarify that the verification documents and identity checks requested by our team are part of our account security measures, which are designed to protect customers and prevent unauthorized access or fraudulent activities.
That said, we recognise that the verification process did not meet your expectations, and we are sorry for the time and effort required on your part. Your feedback regarding the repeated requests and overall experience has been noted and will be shared with the relevant team for review and improvement.
If you are willing to give us another opportunity to assist, it may still be possible to cancel the account deletion request via your email mailbox and allow us to review your case again. Please contact us at [email protected], and our team will personally look into the matter to help streamline the process and provide a faster resolution.
We appreciate your past support and hope to have the chance to restore your confidence in our service.
Hello, Jim josh. Thank you so much for your kind 5-star review!
We’re really happy to hear that you had a great experience with our customer service team. Your support means a lot to us, and we’ll be sure to share your kind words with the team.
If you ever need any assistance again, we’re always here to help!
I used SEAGM seagm to purchase a PlayStation gift card and paid via their checkout system using SOL cryptocurrency. The transaction was successfully completed on-chain, but the gift card was never delivered.
Support later claimed that SOL is not supported by their payment provider (Triple-A), even though it was shown as an available payment option on their website. Instead of resolving the issue, they redirected me to a third-party payment processor and refused responsibility.
This is a serious payment integration issue. If a payment method is displayed at checkout, customers expect it to work. In my case, the payment went through but the product was not delivered, and support is not taking responsibility.
Be careful when using crypto payments on SEAGM.
Update to my review!
After contacting the Triple-A payment gateway, they completely refused to issue a refund! Since the SEAGM website specifically listed their payment gateway, they are fully responsible, but SEAGM support simply passes the buck to Triple-A, saying that the transaction isn’t currently supported and to contact them! I do not recommend this site for purchasing any products! It’s a scam platform!
Reply from SEAGM2026-06-11
Hello, IT FIRE.
Thank you for your feedback, and we sincerely regret the inconvenience you experienced with your recent transaction.
Following verification with our payment provider, we found that the transaction was processed using a digital asset that is not currently supported within their system, and therefore could not be identified or processed on their end.
Not to worry, for further assistance in tracking or locating the funds, we recommend reaching out to your wallet or exchange provider, as they have access to on-chain transaction records and can provide the most accurate support for your transfer.
We truly appreciate your understanding and patience. Should you require any further assistance, our support team remains available to help at any time.
Poor customer service and was not refunded full amount
Previously had no issues using seagm but when I used it again recently to purchase a monthly pass for a mobile game, they cancelled my order and refunded me the amount that was LESSER than what I paid for.
I checked with their customer service and they mentioned it was a game charger issue on their end but due to bank handling fees, I had to bear the refund fee. It doesn't make sense for them to charge the customer a fee when it was their issue. Told me to submit feedback to their help desk which told me they had no intention to help me. Poor customer service and they didn't even try to update the customer on what was the issue before refunding and making me bear the bank handling cost was the issue was their fault.
I went ahead to purchase on another site with the same exact details and it worked fine.
Reply from SEAGM2026-06-09
Hello, Tom Wei Hao. Thank you for your feedback, and we sincerely apologize for the inconvenience caused.
Kindly provide your order number so we may check the reload error and review your case in detail. Once received, we will assist you further as quickly as possible.
We appreciate your cooperation.
they gave my refund back and im glad because i had a error trying to buy a gift card
Reply from SEAGM2026-06-06
Thank you for your 5-star review, Simeon! We appreciate your patience and understanding throughout the process. If you need any assistance in the future, please don't hesitate to contact us. Have a great day! 😊
Thank you for your 5-star review, Giovanni Gallegos!
We're happy to hear that you had a positive experience with us. Your kind words and support mean a lot to our team.
We look forward to assisting you again in the future!