SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Written by the business, not verified by us.SEAGM (seagm.com) has a 3.1 out of 5 rating on OK.one, based on 742 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 373 of them were added in the last 12 months. Last updated 2026-10-25.
Reviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions. Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.
Auto-generated from all reviews of this business. For reference only.customer service took its time to help ty
Thank you for your kind feedback, Murat Yıkılmaz! We’re glad our customer service team took the time to assist you and provide the support you needed. We truly appreciate your patience and support, and we hope to serve you again soon!
**Unusable Google Play gift card and refund refused** I purchased a JPY 500 Japan Google Play gift card from SEAGM. When I tried to redeem it, Google recognized the code, but after I clicked Confirm, Google displayed “We need more information to redeem your gift card.” No balance was added to my account. I followed SEAGM’s instructions and submitted the requested information to Google. Google later informed me that there was an inconsistency between my account and the information submitted and refused to assist with the redemption. The gift card remains unredeemed and unusable to me. I contacted SEAGM several times and provided the relevant information, but they only stated that the card had been activated and was valid. They refused both a refund and an exchange and directed me back to Google. I understand that digital products have refund restrictions, but I paid SEAGM for a usable Google Play gift card. After following the verification procedures requested by both SEAGM and Google, I still have no usable balance and no refund. The support replies were polite, but the actual problem was not resolved. Based on this experience, I cannot recommend purchasing Google Play gift cards from SEAGM. Order: C100636860 Support tickets: #60584 and #61276 **Update – August 7, 2026** SEAGM responded to my review and provided a purchase receipt, asking me to use it as supporting documentation with Google. I followed their instructions exactly. I contacted Google Play Support again and submitted the SEAGM receipt, the redemption error, and the gift card information. Google Support escalated the case to their specialist team for a manual review. The manual review has now been completed, and Google has confirmed that they are unable to assist with the redemption of this gift card. The card is still unredeemed, no JPY 500 balance has ever been added to my account, and I still have no usable product. I have completed every verification step requested by both SEAGM and Google. At this point I am requesting a full refund to my original payment method. I do not want a replacement card because there is no assurance that another card would be redeemable either. I will update this review again if SEAGM resolves the issue with a refund. Update – August 7, 2026 After this review, SEAGM provided me with a purchase receipt and asked me to use it with Google Support. I followed their instructions and contacted Google again. Google Support reviewed the receipt, redemption error screenshots and gift card information, and escalated my case to their specialist team for a manual review. The specialist review has now been completed. Google confirmed that they are unable to assist further with the redemption of this gift card. I then contacted SEAGM again and requested a refund. SEAGM has now explicitly refused both a refund and an exchange, even though the card remains completely unredeemed and no JPY 500 balance has ever been added to my account. Their latest response simply tells me to contact Google again, even though Google has already completed a specialist manual review and stated that they cannot assist further. I have followed every verification step requested by both SEAGM and Google, but I still have neither a usable product nor a refund. I am requesting a full refund to my original payment method.
Hello, Yao Zhonghuan. Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how disappointing this situation has been. After reviewing your case, our team confirmed that the Google Play gift card was valid, properly activated, and had not been redeemed prior to your redemption attempt. The message requesting additional information appeared during Google's redemption process after the code had been recognized. To further assist you, we have sent the purchase receipt to your registered email address. If Google requests proof of purchase during their verification process, you may use the receipt as supporting documentation. We kindly invite you to check your inbox, including your spam or junk folder if you do not see it. While the outcome of Google's verification process is determined by Google, we understand your frustration and sincerely regret that we were unable to provide the resolution you had hoped for. As our investigation confirmed that the gift card itself was valid, we are unfortunately unable to process a refund or replacement. If Google requires any additional supporting documents during the verification process, please don't hesitate to contact us. We'll do our best to provide any available information or documentation to assist with your case. Thank you again for your feedback. We sincerely hope your issue can be resolved through Google's verification process. Should you need any further assistance, please feel free to reach out to us at any time.
Your customer service is good and fast take action quickly
Thank you for your wonderful 5-star review, Muhammad Iskandar! We're delighted to hear that you found our customer service helpful and that our team was able to assist you promptly. Your kind words motivate us to continue providing fast, reliable, and high-quality support. We truly appreciate your trust and look forward to serving you again in the future!
My payment went through for a digital mastercard but the authentication method to my account was terrible. I had to take picture of my self with my ID. Which is bad enough. I'm using paypal who confirms me just fine! but 3 hours later and unless i get some damn super camera I can't have my face and the id in view without it being blurry. The fact that I just doxxed myself for nothing is a huge problem. My refund is processing at least. But if I don;t get my money Back I'll give this place 1 star then sic paypal on them to get it back.
Hello, Blue Flash Station. Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the identity verification process. While we recognize that it may feel inconvenient, these checks are only requested when a transaction is flagged by our risk prevention system and are intended to help protect both our customers and our platform from unauthorized or fraudulent activity. As we are unable to identify the specific order from your review, we kindly invite you to contact our support team via [email protected] with your order details. We'll be happy to review your case, provide an update on your order status, address any concerns regarding your refund request, and assist with any questions you may have. We appreciate your feedback and will continue working to improve both our security measures and the overall customer experience.
They fast responding with no confusing method answears and just overall they explain what you need to do on easy language
Hello, Dimitris_Tsoulfas. Thank you so much for your wonderful 5-star review! We're delighted to hear that our team responded quickly and provided clear, easy-to-understand guidance. Making the support process simple and hassle-free is always our goal. We truly appreciate your support and look forward to serving you again!
Customer service is terrible. Keeps setting my purchase on hold and It’s been more than a week. Just for an $8 purchase, kept harassing me and asking what would I purchase (mind you it was just a seagm credit purchase) then proceeded to doubt me and everything as If I was making up a lie? I feel like after they knew that I was a minor, (through KYC verification, was approved btw) they just treated me however
Hello, SLZ Lyrics. Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration caused by the delay and your experience with our customer support. We understand your concerns and regret that the process did not meet your expectations. An update has been sent via email; please check your inbox for the latest information regarding your case. We have also taken note of your feedback and will review our support process to improve our communication and service quality moving forward. Thank you for your patience and understanding.
Great Customer experience. Trusted site to purchase various game currencies/products. Recommended
Thank you for your wonderful 5-star review, Ashman! We're delighted to hear you had a great customer experience and found our platform trustworthy for purchasing game currencies and products. Your recommendation means a lot to us, and we look forward to serving you again soon. Happy gaming!
Thank you for your 5-star review, Kisun Kumar! We're delighted to know you had a great experience with us. Your support and kind words mean a lot to our team. We look forward to serving you again soon!
Great customer support always helpful and great service!
Hello, Adrian. Thank you for your amazing 5-star review! We're thrilled to hear that you had a great experience with our customer support. Your kind words motivate us to continue providing helpful assistance and excellent service. We truly appreciate your support and look forward to serving you again!
Was very fast and good u guys should promote that nic bro 🫂🙏🏻
Hello, Te Nam. Thank you for your amazing 5-star review! We're thrilled to hear you had a fast and smooth experience. We truly appreciate your kind words and recognition of our team's efforts. Your support means a lot to us, and we'll continue working hard to provide the best service possible. We look forward to serving you again soon!
The service was quick and very helpful. Easy to work with. 10/10
Hello, Jack Lee. Thank you for your wonderful 5-star review! We're delighted to hear that you found our service quick, helpful, and easy to work with. Your 10/10 rating means a lot to us and motivates our team to continue providing the best possible experience. We truly appreciate your support and look forward to serving you again soon!
Absolutely terrible experience. I've bought from SEAGM around six times, but this was the last time I'll ever use them. I received a voucher that simply doesn't work. Every time I try to redeem it, it says "Invalid code." I contacted live chat, and they told me to open a support ticket. After waiting over a day, their response was that the code shows as active on their system, so according to them there was no problem. I kept explaining that I was copying and pasting the code exactly as provided, yet it still says "Invalid code." Instead of actually investigating or replacing the voucher, they just told me to contact the company where I was trying to redeem it. I paid SEAGM for a working voucher, not for them to pass the responsibility onto someone else. Their customer support was completely unhelpful and refused to solve the issue. Very disappointing service. After being a repeat customer, this is how they treat you when something goes wrong. I won't be buying from SEAGM again, and I definitely can't recommend them.
Hello, Al Ivanov. Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. After reviewing your case with our supplier, we confirmed that the voucher remains valid and has not been redeemed. We also sent you an email with a screenshot confirming the voucher's active status. Based on similar cases, an "Invalid code" message is often caused by an extra space being copied before or after the voucher code. We kindly encourage you to try redeeming it again after ensuring there are no leading or trailing spaces. If the issue persists, please reply to our email with a screenshot of the error message. We'll work with you and our supplier to investigate the cause and explore the available solutions based on the findings. We appreciate your feedback and the opportunity to make things right.
Very very nice King
Hello, Hezb Hotak. Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We take all customer concerns seriously and would like the opportunity to better understand what happened. As we’re unable to identify your order based on this review alone, we kindly invite you to contact our Customer Support team via Live Chat or submit a support ticket with your order number and a brief description of the issue. Once we receive the details, we'll investigate the matter thoroughly and do our best to assist you as quickly as possible. We appreciate your feedback and hope to have the chance to restore your confidence in our service.
I do not recommend using this website, I am giving 2 stars because in the end I did get what I paid for BUT… I bought a virtual mastercard as a gift worth 100 USD, as soon as I received the link (which they send you to activate the card) the link was not working telling me to wait 6 to 12 hours and try again, as you can guess when you buy a gift for someone you want to be able to give it to them in a timely manner for an occasion not days after and explain to them why it took longer and all the hassle you had with some random website they don’t need to hear all that bullshit. I wrote them a ticket immediately and the rude agent kept telling me he can’t do anything just wait like the link says. I requested a refund, they said they will review as the weekend was coming I had no hopes in this getting resolved during it, however I waited til the next day to try again. It did not work the next day either, then they told me to keep waiting and that they will get in contact with the supplier, I informed them this is for a gift, I needed it by the weekend because thats when the occasion was of course that doesn’t matter to them keep waiting. I went to another website and bought the exact same card, same amount, got the code worked perfectly fine. In a couple of days they managed to get the code to work, but refused a refund because I already had the link although useless to me at that point because I had already gotten it from another place to be able to gift it on time. They don’t care about that - no refund. I spent twice the amount of money I had intended to. They offered me 0 absolutely 0 compensation for the time and money wasted, in fact they had the audacity to tell me to double-check the region and account settings next time before buying, which by the way was never the issue the link was just not working since once it was fixed they were never provided with any region or account settings information by me and if you think maybe they got it from my account that wouldn’t make sense because the gift was intended for someone in a different region than mine, so no the issue was entirely on them. The only reason this is not a one star review is because I am being objective and they did make the link work some 3-4 days after the purchase, so they didn’t quote on quote scam me. However their support is awful, they won’t compensate you and you should only buy from here if you are not in a rush and have time to spare. Even though I assume most people expect to buy something and get it and be able to use it, not wait days for someone to do something after multiple complaints. Overall hard pass I would not be buying anything from here ever again.
Hello, Alex Grigorov. Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconvenience and frustration caused by the delay in activating your card. We also regret that your experience with our customer support did not meet the standard of service we strive to provide. Please accept our sincere apologies if our communication came across as unprofessional or did not provide the level of assistance you expected. As the activation issue required investigation by our supplier, we escalated the matter as soon as it was reported and closely followed up until it was resolved. We understand, however, that this process took longer than expected and did not align with the urgency of your purchase, especially as it was intended to be a gift. We also acknowledge your concerns regarding the refund outcome and the overall experience. Your feedback has been taken seriously, and we will share it with our support team and the relevant departments to help improve both our service quality and how we handle similar situations in the future. We genuinely appreciate your candid feedback and the opportunity to learn from this experience. Please accept our sincere apologies once again.
Really trusted site and support team so good 😊 Recommend 💯%
Hello, Md Motin Pramanik. Thank you so much for your wonderful 5-star review! We're delighted to hear that you trust SEAGM and had a great experience with our support team. Your kind words and recommendation mean a lot to us and inspire us to continue providing the best service possible. Thank you for choosing SEAGM. We look forward to serving you again!
that girl named "Jennifer J. " is gem of this she helped me very good and she told me by step by step like ai maybe ai but she was very good very fast answering
Thank you so much for your amazing 5-star review, Cbaston Got! We're delighted to hear that Jennifer J. provided clear, step-by-step guidance and fast responses. We'll make sure your kind words are shared with Jennifer J. Recognition like this means a lot to our team and motivates us to continue delivering the best possible service. Thank you for choosing SEAGM. We truly appreciate your support and look forward to serving you again!
We’re sorry to hear about your experience, Ritesh Paswan. We would like to understand the issue better and assist you accordingly. However, we’re unable to identify your case based on the information provided in this review. Please contact us at [email protected] with your order details and a brief description of the issue, and our team will be happy to look into it further. Thank you, and we look forward to assisting you.
DO NOT USE SEAGM! I placed order C93404856 and paid over 3 months ago. Still NO product, NO service, and NO refund despite multiple support tickets and promises. This company takes your money and disappears. Zero accountability, fake customer service replies that go nowhere. I've wasted time and money chasing this fraudulent platform. Warning to everyone: Avoid SEAGM at all costs. They steal payments and ignore legitimate refund requests. I will be taking legal action and reporting to consumer protection authorities.
Hello, Azure. We sincerely apologize for the frustration and inconvenience caused. We understand your concerns regarding the order and refund process and appreciate you taking the time to share your feedback. After reviewing your case, we confirmed that the refund for order C93404856 was processed, and the refund reference details were provided through your support ticket. However, we understand that you may still be unable to locate the refunded amount. To assist with further verification, kindly provide your payment statements for March and April showing the relevant transaction details through ticket or via [email protected]. Our team will assist in submitting the details to our payment service provider (PSP) for further review. We appreciate your cooperation and the opportunity to look into this matter further. We remain committed to assisting you in clarifying the status of the transaction.
That was fast and simple! Issue resolved in a matter of minutes! Thank you Kim!
Thank you for your kind feedback, Pesona Alam! We’re glad to hear that your issue was resolved quickly and that you had a smooth experience with our support team. We’ll be sure to share your appreciation with Kim. Thank you for choosing us, and we look forward to assisting you again in the future.
Service - Customer service
Thank you for your positive feedback, Salah! We’re glad to hear that you had a good experience with our customer service team. Your support means a lot to us, and we’ll continue working hard to provide reliable assistance to our customers.
742 reviews matching
Eneba
OffGamers
Lootbar
Loaded
Eldorado.gg
Codashop
G2A.COM
TURGAME