SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Written by the business, not verified by us.SEAGM (seagm.com) has a 3.1 out of 5 rating on OK.one, based on 742 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 373 of them were added in the last 12 months. Last updated 2026-10-25.
Reviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions. Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.
Auto-generated from all reviews of this business. For reference only.so far all the sea gamer mall agents are so nice and good. when i do transaction with them , all of it going smooth, nothing is wrong.
Hi puppet cx, Thanks for the kind review. Your support to SEAGM is very much appreciated.
Hi Lx Meng, Thanks for the kind review. Your support to SEAGM is very much appreciated.
good service ! nice job all worker !!
Hi dato chung hwa, Thanks for the kind review. Your support to SEAGM is very much appreciated.
Very nice and patient service. Although it was confusing at the start, the problem got solved and got what I needed in the end!
Hi Luciferno, Thanks for the kind review. Your support to SEAGM is very much appreciated.
I loved everything about you guys until I made a Neteller account to pay for your services and products. I deposited money into my Neteller account and tried to use the Neteller payment option on your site. It says the payment cannot be completed. I know I entered my password right, I also tried my authentication code as well. Neither worked. I emailed Neteller to ask what's going on and they say because I'm in Canada I cannot make payments using Neteller. I'd like to see Neteller removed from your Canadian site as a payment option as I have money in an account that I can't use to buy anything because I thought I could use it to pay for your products.
Dear Customer, First of all, we're sorry for what you've experienced on our website. We will inform this issues to our web technician. Will do the best to fix this error and make the Payment method back to the line. We hope again for your service. Thank you and sorry for the inconvenience caused.
very good service and fast respond
Hi Alif Iskandar, Thanks for the kind review. Your support to SEAGM is very much appreciated.
I would like to complain about another CD-Key of the same game that I just purchase it. The PIN number of the second CD-Key is same with the one I use it right now.
Dear Nightquara, First of all, we would like to apologize for the mistake in Seagm. It is indeed both of the delivered Pin numbers are the same but our response team has already sent you the replacement code, you may retrieve your new code inside "My Game Card" or click the direct "https://www.seagm.com/card/list". Thank you and sorry for the inconvenience caused.
fast confirmation and quick service as promised. Frequent buyer and I'm satisfied
Hi An Vo, Thanks for the kind review. Your support to SEAGM is very much appreciated.
The site is legit, however the service is not great. Most importantly, I will not recommend anyone to purchased any PSN card or game on this site. The site had a limit to how much you could purchase in a week. I first purchased a 7pound PSN card, I then try and purchase a 40 pound PSN card for a game which was apparently over the limit. Anyone play console game would know game these day easily cost 50pound +, how am I supposed to buy any game with such a illogical system ? The customer services was unfriendly and simply told me to wait till the weekend, very anti-consumer.
Hi Madarame_BK, Kindly note that our system uses fraud solution to manage our Paypal and credit card payments. The solution uses algorithm and machine learning to determine whether it's safe to accept the payment. Besides it also will determine the daily/weekly limits of any user automatically and each user may be different. We cannot remove or raise the limit because the system is not managed by Seagm. However, you may try again with a lower amount or you can try to pay with Prepaid card payment which can go through the payment easily. Should you have any other question please contact us via seagm live chat https://goo.gl/RnRlUb Thank you and sorry for the inconvenience.
There are times that the service is delayed, but other than that, the service is great.
Hi Joseph Andrew, Thanks for the kind review. Your support to SEAGM is very much appreciated.
Hi Hee Tien Poh, Thanks for the kind review. Your support to SEAGM is very much appreciated.
they gave me incorrect keys and after 30 days still I'm waiting for replacement. p.s. = dont say that your supplier is oversea. u know the keys are incorrect and still try not to give me new ones.
Dear customer, First of all, we're sorry for this incidence and for what you've experienced on our website. However, please understand that there are possibilities of the card codes to have defectiveness or error, even it's low on chances. We're sorry to make you wait such a long time. Rest assured that we will revert back to you once the issue resolved. Do contact our customer service Live Chat for immediate response if you need any assistance from us, https://v2.zopim.com/widget/livechat.html?key=11vC96Mzb8OVN4LgG0BkoWba6AiAsNaF Thank you and sorry for the inconvenience caused. New update: The correction code was sent.
No problem, fast and trusted.
Hi Seff Ng, Thanks for the kind review. Your support to SEAGM is very much appreciated.
Unfortunatelly Sea Gamer doesnt care to fix customer problems. I have been trying to pruchase cards ont heir website and i have been blocked for over 3 days. After following the recomended instructions to wait 24 hrs to try a new pruchase i contacted their web chat services to confirm if it was safe to try a new pruchase. After receiving their OK and trying my payment was rejected again and i was told to wait 24hrs again. I will take my money somewhere else where it is more valued.
Dear Renan Rabello, The reason why your payment was rejected could be due to the custom payment limit set by the anti fraud system. Hence, your payment will not be processed when you reach your weekly/daily payment limit. FYI, this system will refresh the payment limit every Monday. However, the payment limit is unable to remove or increase by manually because this system is not managed by Seagm. Thank you & we apologize for the inconvenience caused.
SEA Gamer Mall is all I need for my gaming needs!
Hi Michael Arias, Thanks for the kind review. Your support to SEAGM is very much appreciated.
Hi, good and service website. but their membership discounts are not nearly working on any product. it some kind of marketing feature that true usable feature.
Hi Fereydoon1985, Thanks for your kindly review. FYI, our membership levels allow users to have discounts from 1-6% (standard discounts). however, this does not apply to all game cards, games, and services. There are products which have higher or lower than the mentioned discounts rate. Apart from that, there are products which offer the discount rates the same for all membership levels. Hence, you'll just need to login and refer to your own account membership level's discounts. Regarding the discount you said, the Steam Wallet codes do not have any discount offer due to the low-profit margin. We hope this clarifies. Do contact us via Seagm live chat if you have any further inquiries. https://v2.zopim.com/widget/livechat.html?key=11vC96Mzb8OVN4LgG0BkoWba6AiAsNaF Thank you.
Hi Jonathan Ng, Thanks for the kind review. Your support to SEAGM is very much appreciated.
I'm happy with the support I received from the chat support, but the chat couldn't really help me very much so I got forwarded to the superior and I hope to be able to get in touch with him/her shortly.
Hi Arsham Seyed , Thanks for the kind review. Your support to SEAGM is very much appreciated.
I was buying from this website from 1 or 2 years ago with total of 20 or maybe 30 thousand dollars I dont know exactly. but now they limited my account for 380 weekly payment and said it is anti fraud system and we cant change it lol ( I'm a webmaster and I know these stuff very well so dont think Im stupid. ) butttt. main issue is after 9 days I cant make any payment because of weekly limit HAHA :D Reply to their reply : so because of my high volume buying my account got limited? Im a sapphire member you should change this for us at least. Is there any difference between sapphire and a new member? I dont think so ( your discounts are so low, your support behave like new member and ... ) and about rating, of course 1 star is fair for seagm because you bothered me so much from the day I started to buy from you. edit : they solved my problem so i increased the rating to 4 stars.
Hi Danesh, Thank you for the feedback. We are checking our system for this issue. FYI, we impose limitation by the payment gateway service provider. In addition, our system uses machine learning and algorithm to process payments and user’s behaviour on our site as part of our effort in combatting fraudulent payments and users. You are being limited mainly because of higher purchase volume. Having said that, we believe most, if not all of your previous purchases were smooth and without issues. Hence, we believe the rating of 1 star is not fair. Do reconsider the rating. In addition, we respect yourself as webmaster but do take note that we also have our own policies, measures and systems to safeguard our business as well as our users from frauds. Yourself may not be familiar with every system. Kindly restrain from creating multiple users to work around the limitation as that may result in our machine learning and algorithm to view that as fraudulent behaviour. Nevertheless, our technical team is looking into your complain to find out the reasons why your account is still being limited. Finally, we apologised for the inconvenience.
They can be quick to serve customer most of the time. But there are those times which give me frustration waiting for the cs to come back after telling me to wait, at least in my experience.
Hi Rivo Alberti Longkutoy, Thanks for the kind review. Your support to SEAGM is very much appreciated.
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