Ratings
Not so sure. So many pages to read on.
Reply from SEAGM2018-12-12
Hi Jonathan Gaetos, Thanks for the kind review. Your support to SEAGM is very much appreciated.
About SEAGM
Data updated- Website
- seagm.com
- Category
- Shopping & Fashion
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 373 reviews
- Replies to negative
- 100% (284/285)
Do you own SEAGM? Claim this profile for free and start replying to reviews.
About this business
SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Written by the business, not verified by us.Is SEAGM legit?
SEAGM (seagm.com) has a 3.1 out of 5 rating on OK.one, based on 742 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 373 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions. Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.
Auto-generated from all reviews of this business. For reference only.What people say
Very slow delivery of product
Reply from SEAGM2018-12-09
Hi Jack Attack, For the order you purchase, we have to wait for our supplier to process. Therefore, sometimes might take more than the estimated time we expected. Anyway, your item had been bought and order been completed. Your kind understanding is greatly appreciated and should you need any further assistance, please do not hesitate to contact us via Live Chat at https://v2.zopim.com/widget/livechat.html?key=11vC96Mzb8OVN4LgG0BkoWba6AiAsNaF Thank you.
Payment Rejected !!! So annoying !!! Haven't had this before.
Hi, I'm having a problem: Payment rejected...I contacted with the customer service already..they said to verify the phone number on my Seagm account...I did and nothing happened...I also verified the number on my paypal...Then, they told me to re-try on the following day. I'm still having that problem. What do I need to do? I bought many of the items before and the last time was on the 13th this month....but recently it doesn't work at all...I tried to use another paypal account too!
Reply from SEAGM2018-10-31
Dear Diec Khang Khang, Sorry for the bad experience you had in our live chat. Perhaps the frequencies attempt caused our system flagged you as a suspicious user, please try again after clearing your browser history cache or with a different web browser. However, if you still have the same issue after a new try please contact us via [email protected] for further assistance. Thank you.
need more improvements
some of ur live chat agent are not quick to answer enquires. need more training. shall not name who. hope to see an improvement!
Reply from SEAGM2018-10-18
Hi Khairil Hafidz, Thanks for the kind review. Your support to SEAGM is very much appreciated and will try to respond to all of the customers in a short time.
This is the first time having issue…
This is the first time having issue with seagm, been purchasing for them for a long time, even thou they did their refund very quickly their customer response quite quickly, but the cause of me having to refund is ridiculous.
Reply from SEAGM2018-10-01
Dear Eric Si, The difference between the quantity you purchase and the price of the item you set is 30M, that's why your order is on hold. However, you have requested a refund after we notified you about the order issue. You disguising the price of the item is better than others, but you missing to recheck the total price. If you found the same issue in your next purchase, you only need to reset the item and there is no need to refund it directly. Hope this clarifies. Thank you and have a niced day!
Good sharing experience
Good sharing experience - Guide how to top up Thailand Garena from Region lock Customer Support name : LeeChin
Reply from SEAGM2018-09-30
Hi Sean Lim, Thanks for the kind review. Your support to SEAGM is very much appreciated.
if there's a eazy way to let us use up…
if there's a eazy way to let us use up out balance credit point will be even more better. something like send us a mail that let i choose the balance point to exchange mesos just for 1 click. :)
Reply from SEAGM2018-09-05
Hi nickel, Thanks for the kind review. Your support to SEAGM is very much appreciated.
The process need more faster
Reply from SEAGM2018-08-30
Dear customer, We apologize for the delayed in order delivery. Due to the different time zone, our supplier is not available between 1 AM ~ 9 AM GMT+8. That's why your order is delayed. Hope this clarifies. Thank you and sorry for the inconvenience caused.
slow to get ur item after purchased
Buying maplestory Mobile version mesos is slow.. Might take 12hours to get ur purchase done.. Expected will be done within 2-3hours
Reply from SEAGM2018-08-25
Hi Terence Ling, This is our delivery estimate time listed on our website. Expected time will be done in a few hours due to we having other orders need to process too. We apologize for the inconvenience.
Fast and good service
Reply from SEAGM2018-08-22
Hi Ac3, Thanks for the kind review. Your support to SEAGM is very much appreciated.
Reeve was very helpful with my first…
Reeve was very helpful with my first experience on this site. 5/5 when all my problems get fixed! :-)) big high five to this guy!
Reply from SEAGM2018-08-20
Hi Maciek “Anakin” Skynapka, Thanks for the kind review. Your support to SEAGM is very much appreciated.
she is helpful (sin yee) however she…
she is helpful (sin yee) however she could explain and type in further detail. it was confused what she wanted at first. had to ask a few times before i understand what she meant . overall acceptable
Reply from SEAGM2018-08-17
Hi cj, Thanks for the kind review. Your support to SEAGM is very much appreciated.
nice attitude
nice attitude, enthusiastic
Reply from SEAGM2018-07-26
Hi Kien Le Trung, Thanks for the kind review. Your support to SEAGM is very much appreciated.
on time and trustfully
on time and trustfully. sometime temporary out of stock.
Reply from SEAGM2018-07-24
Hi Thang, Thanks for the kind review. Your support to SEAGM is very much appreciated.
Support
Angeline < was So nice and good support hope to keep up
Reply from SEAGM2018-07-24
Hi Mohamed Ramdan, Thanks for the kind review. Your support to SEAGM is very much appreciated.
Good Service
Fast respond, straight to the point chat session. The person dealing with me is Angeline was very helpful. Looking foward to future purchase
Reply from SEAGM2018-07-19
Hi zulziq989 Zulkefli, Thanks for the kind review. Your support to SEAGM is very much appreciated.
patience with my dumbaass region change
patience with my dumbass region change
Reply from SEAGM2018-07-14
Hi marcane, Thanks for the kind review. Your support to SEAGM is very much appreciated.
Rocky start but worked out
First I had to wait for them to restock the codes and then I got a duplicate code, but less than an hour after sending in a form I got a replacement code that actually worked. For the lowest price I could find for the giftdcard in question, I think this is just a minor hickup.
Reply from SEAGM2018-07-14
Hi kees, Thanks for the kind review. Your support to SEAGM is very much appreciated.
No more @cash discount for membership…
No more @cash discount for membership level. Guest also can get same discount 8% fixed
Reply from SEAGM2018-07-02
Dear customer, We apologize for the misunderstanding in the live chat. For your information, our membership levels allow users to have discounts from 1-6% (standard discounts) only. However, there are some products which offer the higher discount(Special discount)rates for all membership levels. Hence, you'll just need to log in and refer to your own account membership level's discounts. Kindly take note, member discount does not stack with the Special discount rate. Thank you.
They have good CS and fast transactions but...
They have good CS and fast transactions but so far they have given me 2 defective codes. They usually take 1 to 5 business days on sorting it out. A bit inconvenient if you want to immediately get your code and play. Minus that, its an easy way to buy games/codes. P.S. Avoid ordering on a friday, weekend or holiday. (Sadly, they just wasted my weekend and i just knew they won’t be able to sort the defective code during the weekends.)
Reply from SEAGM2018-07-02
Dear Eli, First of all, we're sorry for this incidence and for what you've experienced on our website. However, please understand that there are possibilities of the card codes to have defectiveness or error, even it's low on chances. As one of our valued customers, your satisfaction is our top priority. We are striving to resolve this issue with the card publisher in order to ensure you have the best experience with SEAGM. Apart from that, the number of days taken for card validity checking is very much depending on how fast is the publisher can respond to our inquiry. In this case, we've sent your card code to the publisher for checking and still pending for checking results at the moment. Lastly, do contact our customer support Live Chat or email at [email protected] if you need further assistance. Thank you.
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