Always says "Payment failed" but it's…
Always says "Payment failed" but it's ok. Actually is it succeed.
Reply from SEAGM2019-10-06
Dear Akatsuki Tanaka, Thanks for your support to SEAGM.
About SEAGM
Data updated- Website
- seagm.com
- Category
- Shopping & Fashion
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 373 reviews
- Replies to negative
- 100% (284/285)
Do you own SEAGM? Claim this profile for free and start replying to reviews.
About this business
SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Written by the business, not verified by us.Is SEAGM legit?
SEAGM (seagm.com) has a 3.1 out of 5 rating on OK.one, based on 742 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 373 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions. Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.
Auto-generated from all reviews of this business. For reference only.What people say
Not 5 stars yet
Sometimes I got helpful CS, but sometimes I don't. Right now I'm in Indonesian region. I can give 5 stars, just if you guys can manage not make error in bank. And it's make us costumers more work, because after transfer we need to confirm again with CS. And sometimes we got bad news like bank error.
Reply from SEAGM2019-10-01
Hi! Thanks for taking the time to bring this to our attention. No doubt that human will make error or have differences in their performance. This is true in our company as we have a reasonably big team doing customer service daily. Nevertheless, we will use the feedback to make us better. Please feel free reach out to us with phone regardless the region you are at with any further comments, concerns, or suggestions you wish to share. Thank you. Contact page: https://www.seagm.com/page/index?view=contact
BAD! Not cross-platform access or else your Account will be SUSPENDED!
Honestly, Poor setup. We ARE NOT ALLOWED to access it once we register using a device . Meaning to say, once you register and login using PC, TRYING TO LOG IN on Mobile Version, which by the way is posted literally at the bottom of the page, our account will be SUSPENDED!!! And its troublesome! Making Mobile App version is SUPPOSED to be for the convenience of the customer. Because we can literally bring our phone with us where our PC such as Desktop cant!
Reply from SEAGM2019-09-20
Dear Striker Ryuz, We apologize for the bad experience you had in SEAGM. As per checking, your account issues had been solved by our person in charge after checking. FYI, Our Risk Management Team does regular checks and will suspend members, and lock them out of our website. Our system is also equipped with a machine learning algorithmic identity management system which automatically scans and monitors user registration and logins. This is to protect our system from fraudulent users, hackers and account take over by an unauthorized person. Hope this clarifies. Thank you and sorry for the inconvenience caused.
The service for this time is good under…
The service for this time is good under the agent name Angeline.
Reply from SEAGM2019-09-18
Hi, our teammate would be happy to see your review about her work. We'll pass along the kind words. Thank you!
Compliment
It's very good from the service of an customers, fast and quick. Also so friendly and kind for discussion.
Reply from SEAGM2019-09-14
Dear Bray, Thanks for the kind review. Your support for SEAGM is very much appreciated.
Event if They dont inform me beforehand…
Event if They dont inform me beforehand how the deals work so i was kinda clueless but they did everything for me Very trustworthy
Reply from SEAGM2019-09-01
Dear Chesda Lo, Thanks for the kind review. Your support for SEAGM is very much appreciated.
Pelayanan yang baik dan cukup cepat
Pelayanan yang baik dan cukup cepat. Bahasanya juga sopan
Reply from SEAGM2019-08-30
Dear Block Pria, Terima kasih atas ulasannya. Dukungan Anda untuk SEAGM sangat kami hargai.
Overall good experience
Delivery of purchased item used to be very efficient. In the last 4 months, the delay became worse. I would say the customer helpdesk is great. Their response is always very fast and polite. Usually they able to solve my problem quickly.
Reply from SEAGM2019-08-28
Hi! your any positive comments are really appreciated and thank you for taking the time to make it.
Nice!
Good and Polite
Reply from SEAGM2019-08-26
Dear Gerald, Thanks for the kind review. Your support for SEAGM is very much appreciated.
They are very kind and helpful.
Reply from SEAGM2019-08-19
Dear Sky, Thanks for the kind review. Your support for SEAGM is very much appreciated.
good service
Reply from SEAGM2019-08-19
Dear Sone you, Thanks for the kind review. Your support for SEAGM is very much appreciated.
I think it is an excellent website to…
I think it is an excellent website to buy google play cards, but as a suggestion they should give an extra volume discount per month I consume five hundred US dollars at least
Reply from SEAGM2019-08-16
Dear Luis Figueroa, Thanks for the kind review and your feedback. Your support for SEAGM is very much appreciated.
Happy
I ordered steam wallet code and got incorrect code, I fill a form for the problem but received nothing Update : after a while got a correct one I'm happy with after payment service
Reply from SEAGM2019-07-29
Dear Sherõn Masayøshi, First of all, we would like to apologize for the unfortunate incident that you had in SEAGM. FYI, We shall get back to you through email once we obtain the results from the card supplier. Normally, it takes about estimate time 1 - 5 working days, excluding Saturday and Sunday as well as Malaysia National Public Holidays or longer for the checking, depending on how soon the particular supplier can respond to our checking inquiry. Should you have any inquiries please do contact us via the SEAGM Live Chat: https://goo.gl/RnRlUb We apologize for the inconvenience and thank you for your understanding.
i hope seagm can success
i hope seagm can success . make more faster order . but if customers make mistake . your still can help . thats a good service .
Reply from SEAGM2019-07-21
Dear Aniq harithh, Thanks for the kind review. Your support for SEAGM is very much appreciated.
Taking longer to receive game cards…
Taking longer to receive game cards these day,please fix it
Reply from SEAGM2019-07-16
Dear Lim Chin Yong, Thank you for feedback and sorry for the long wait. FYI, sometimes it will take longer times due to peak season or out of stock. However, we can guarantee that you will receive the Game Card you had purchased at SEAGM. Thank you and sorry for the inconvenience caused.
Game Account Locked Not my Fault and No Help From SEA
They were able to 'help' me really quick but were not able to solve my issue. I used a VPN every time I logged in and had proof, a screenshot of all IP's used to ever log into the game, that only one IP, from Korea, was ever used when gaming on the account. The account was locked, probably because it was 4 years old when they gave it to me, and they won't help me at all! Won't provide a newer account or unlock the account. Just basically said I'm out of luck. They say it is their supplier. I really think they need to talk to their supplier or find a new one. There is absolutely no reason to use this service if you can buy an account and have it locked at no fault of your own and get absolutely no help or compensation! I could understand if I had no proof that I used a VPN but since I was able to prove that I did everything their instructions say I should get something instead of a kick in the butt! If nothing is done about this I will be filing for a chargeback. ### I've updated the review to 4-stars since this reply I think is fair. I haven't seen the account in my email yet but I'll get in touch with SEA by email and hopefully I'll get a chance to play again. Thank you very much. ###
Reply from SEAGM2019-07-16
Dear customer, Thank you for letting us know about your recent experience with us. FYI, Korean games are very strict with those players from overseas, especially their game always pop-up a verification window to verify that you're from the local otherwise you can't continue to the game, which we have already stated in the product description. However, we will send your a brand new account for this time only, kindly check the detail in your email inbox and please ensure that the VPN you're using is stable. Lastly, do contact our customer support Live Chat or email us at [email protected] if you need further assistance. Thank you.
Good service bought another one but…
Good service bought another one but don’t know how long it will take to deliver it to me
Reply from SEAGM2019-07-14
Dear 이정우, Thanks for the kind review. Your support for SEAGM is very much appreciated. Kindly contact our customer support via Live Chat for your order collections. SEAGM live chat: https://goo.gl/RnRlUb Thank you.
Fast response from customer service.
Reply from SEAGM2019-07-09
Dear Edwad Putra Ayub, Thanks for the kind review. Your support for SEAGM is very much appreciated.
If I could I would buy EVERYDAY!
SEAGM has done it again with the amazing customer service. We had a small hiccup in communication from a different person that helped me the day before, but I understood and accepted it. It happens in customer service all the time (part of my real life job) so I was okay. I know things happen. Regardless, SEAGM always comes through and provides the best service no matter the amount. Can't wait to spend my next paycheck on SEAGM haha (joking obviously, just partial of it lol)!
Reply from SEAGM2019-06-30
Dear Cornelio, Thanks for the kind review. Your support for SEAGM is very much appreciated.
making us to reenter the whole receipt…
making us to reenter the whole receipt again is abit bothersome , instead last time was fast and efficient , i dont know but maybe you guys facing some fake receipt or something
Reply from SEAGM2019-06-26
Dear Yijun Tan, FYI, our Agent was just want to process your order in more efficient and faster, so they will request the banking details instead of opening and load the screenshot/image link in another page. Hope this clarifies. Thanks for the kind review. Your support for SEAGM is very much appreciated.
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