SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Written by the business, not verified by us.SEAGM (seagm.com) has a 3.1 out of 5 rating on OK.one, based on 742 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 373 of them were added in the last 12 months. Last updated 2026-10-25.
Reviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions. Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.
Auto-generated from all reviews of this business. For reference only.Fast tech support smooth paiment I had great experience buying from seagm and I m happy client
Thanks for your kind words. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So we look forward to seeing you again.
great service thanks alto
Thanks for your kind words and we look forward to seeing you again.
It's a pretty good experience when I bought Nintendo eshop voucher, especially because it's cheaper than any other provider in my country (Indonesia). But, if only there's automatic verification without having to chat the customer service and send all the details about the payment receipt, it would be more pleasing to the customer. Thanks
Thanks for your kind words and we look forward to seeing you again.
A great platform to buy digital goods. Products are legit and ordering is smooth and fast. Lower price compared to other markets, though it would be great to implement the membership discount to all products. It is because I don't feel my diamond membership discount. I would also like to suggest more payment methods here in the Philippines.
Hi!FYI SEAGM members are able to accumulate points with each successful purchase to reach a higher level of membership. The higher the membership level, the more/higher the discounts you can enjoy on certain items from SEAGM. For more info, please refer here >> https://www.seagm.com/page/index?view=membership Do contact us via [email protected] if you have any feedback to us. Thank You
If possible to have rewards when purchase certain amount and above will be better.
Thanks for your kind words and we look forward to seeing you again.
Fast reply and Provide services for Minority Area of game or hard to get known games.
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A lot of items to purchase and a lot of games to top up Good customer service I'll give The 5th star if they deliver faster for Sapphire members as we don't get discounts on all services
Thanks for your kind words and we look forward to seeing you again.
the service is good but the way how we confirm to purchase is quite complicated i am just glad there is always someone to answer
Thanks for your kind words and we look forward to seeing you again.
Hi, we apologize for not being able to meet your expectation. You may tell us more at [email protected]. We're glad to help you.
first transaction went well. thank you
Thanks for your kind words and we look forward to seeing you again.
I don't know how well the service works if you are able to access it, but I cannot use it. First I tried to pay via PayPal and my payment was rejected to which the chat person replied (in terrible English) that the amount I wanted to buy was too high for PayPal. Second, I use my bank account and it again doesn't work since my verified phone number is from a different country than my bank account. Why they have that rule, I do not know.
Thanks for your feedback. Kindly note that our system uses fraud solutions to manage our Paypal and credit card payments. The solution uses algorithm and machine learning to determine whether it's safe to accept the payment. You're advised to purchase with a lower amount or try again with a different payment method.
Purchased QQ coins recently. Had minor difficulties in process, contacted support and they helped to resolve them. Thank you!: )
Thanks for your kind words and we look forward to seeing you again.
Thanks for your kind words and we look forward to seeing you again.
Sometimes I have to wait for a really long time to retrieve card
Thanks for your kind words and we look forward to seeing you again.
The delivery of item top up is fast.
Appreciated for your feedback. FYI, no payment verification is required when making a purchase at SEAGM, we would like to know what payment verification do you mentioned. Please inbox us via [email protected] to investigate your issue. Thank you and sorry for the inconvenience caused.
Hi, Kindly contact our Customer Support team for your issue that you met. If you haven’t already contacted them, you may do so via LiveChat, https://goo.gl/RnRlUb Thank you and have a nice day.
Hi Kamil Zubair, thanks for leaving us such a wonderful review.
good, but slow response
Hi ricosebastian277, thanks for leaving us such a wonderful review. We will improve the response speed.
good the services reload fast
Thank you so much for taking the time to leave us this amazing review.
I've bought 3 Google Play Gift Cards so far from here, they're legit and it works. The customer service is good. They've always helped me with my transactions well and quickly. Though whenever I do a payment through bank transfer I'd need to confirm that to the live service people. It would be nice if there was an easier way to do this without it being as tedious. Thank you.
Hi! We are so grateful for your kind words. Thanks for sharing your review with us and the community.
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