SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Written by the business, not verified by us.SEAGM (seagm.com) has a 3.1 out of 5 rating on OK.one, based on 742 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 373 of them were added in the last 12 months. Last updated 2026-10-25.
Reviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions. Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.
Auto-generated from all reviews of this business. For reference only.Preorder products are not marked for customers before making order.
Dear Customer, We're really sorry about the issue you faced with our Live Chat representative. The order is not a preorder product and it has been delivered to you in 30 minutes after payment. Thank you and we truly apologize for the inconvenience this has caused you.
It was a bit of hassle at first cause of my location and currency. But i managed to got done my work with the help of shelvy. Thanks
We're so glad you had a pleasant experience with our customer support representative! We’ll pass along the kind words.
well ordered 3 steam wallet codes and only received one, talked to their support but they say that they received only one payment even tho I showed them screenshot from the receipt, after two days they just told me to check my bank as they hold the money from it's part and of course that is not true, no idea if this is only me that has this problem with this site but it is that happened to me.
Hi, we request you to share the details of any issue you are facing by submitting at http://bit.ly/HelperTicket . It will help us in assisting you better. Thanks and sorry for any inconvenience caused.
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Hi, I don't find it Promo Code ??
Hi, we request you to share the details of any issue you are facing by submitting at http://bit.ly/HelperTicket . It will help us in assisting you better. Thanks and sorry for any inconvenience caused.
Purchasing is a little confusing since only bank transfer has no processing fees. Other payment methods does. But support livechat helped me resolved me issue and once purchased, code is given immediately.
Hi, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future
well zhiwei provides a great service when dealing with my problem. however, i still need to say tht the product i bought(qq coin reload) is not tht good and troublesome. in the description i am told tht it support wechat account as well but it turns out to be false and i can only top up in my qq account. this is not the worst, the thing is one of the product i usually use(qq card reload) is always out of stock. i can say i have waited for about 5days yet nothing changed. i can understand tht there might be problem from the supplier, but still i strongly hope tht all of this restocking process can be done on time. this is my suggestion to you and i hope tht you can make some changes on this issue. once again, zhiwei, ur customer service do provide a good service in this whole process although the problem arent sovled at all but i can feel its professional and patience. thank you.
Hi, thank you for your feedback. How to buy Honor of Kings voucher/王者荣耀点卷 via QQ Coin? 1. Login by Scanning the QR Code or QQ Login Account https://pay.qq.com/ipay/mobile-game/index.shtml?game=wzry 2. Select the Honor of Kings login method (QQ or Wechat) 3. Select the Server, then select the denomination or manually key in the denomination you want to recharge 4. Select Q Coins(Q币) as your payment method to purchase Vouchers(点卷). For any issues or inquiries, you may contact us at customer service live chat URL >>> https://bit.ly/2xkTnTQ Thank you.
Hi! Thank you so much for taking the time to leave us this amazing review.
Why did you remove the Bancnet as a payment option for topping up? I purchase gift cards regularly and its the best option for me since I'll only pay one processing fee and use the points. Now i cant even top up using the other payment methods as it's saying that I exceeded my weekly limit. I can only use the other payment methods of i buy the gift cards directly but thst means i have to pay the processing fee all the time. Fyi. I have 26000 worth of credits. Im planning to buy 100USD psn but i cant as i cannot topup for points. I can buy them direct but my points would just be sitting there. And i tried to buy it directly without using points and use the payment method and it still says I exceeded my weekly limit.. Please fix it and bring back the payment methods for topping up. Edit: changing to 4 stars since your cs helpmed me a lot.. Please give Hanna my compliments. Hopefully you can resolve the matter in the near future. Looking forward to use bancnet transactions again for topups.
Hi, Thank you for your feedback. Yesterday we experience hackers/fraudster who obtained access to victim's Bancnet accounts. Currently it's temporarily disabled for top up until the matter is resolved with the bank/payment gateway. FYI, you can actually use the balance together with Bancnet. You may refer to this guide > https://help.seagm.com/hc/en-us/articles/900004232166 For limits, you may contact our customer support to assist you with adjusting the limits for your account. Do contact our customer service via Live Chat if you have any other issue. Our customer service is available 24 hours everyday.
US users can no longer make purchase from the website. Paypal payment option was removed, and the only other payment method was Skrill and when I tried signing up it said that US phone numbers are not on whitelist, otherwise the website is legit.
Hi! We apologize for the bad experience you had in SEAGM. We're sorry to inform that PayPal is no longer supported until further notice. However, you still can pay directly with debit/credit card payment For more information: https://www.seagm.com/pay Regarding skrill, we request you to share the details of the issue you are facing by submitting at http://bit.ly/HelperTicket . It will help us in assisting you better. Thanks and sorry for any inconvenience caused.
The fact that you can only use third party payment methods ( most of 'em just scammers like Neteller.com ) makes it not viable for European users. Hanna was very polite and helpful in answering all my questions. Overall, good service. ( even tho I couldn't use any services because of aforementioned scam e-wallet ).
Hi! Thanks for the review however we only accept those payment method as stated on our website. For your issue, you may try to contact skrill support for assistance. Thank you.
On Sunday I tried to buy a steam card on Seagm. I've done it a couple of times before and I've had no issues at all. I used Skrill to pay as per usual. The process failed on the last step just before showing me the confirmation screen but the money was still withdrawn from my bank account. I thought it was temporary so I tried again, but the same thing happened again. On Monday I contacted Seagm because my money was still not in my account and Seagm could only confirm that the payment had failed and told me to contact Skrill instead. I contacted Skrill on Tuesday and they told me that the money had been successfully transferred to Seagm via two transactions and they gave me the ID's for transactions to give to Seagm. Then I contacted Seagm again with the transaction ID's and they said that they couldn't see anything and that I had to contact my bank. So I contacted my bank and they said they couldn't roll back this kind of payment. On Wednesday I logged into Seagm to talk to the support again and I then see that the transaction is listed as successful. Cool. But I had payed for that item twice so I contacted the support and told the whole story again. The support technician informed me (after I had to repeat everything twice) to him/ her, that I had gotten reimbursed for the second payment in store credit. This is okey-ish I guess but it would've been cool if they've sent me a message explaining this so I wouldn't have to figure it out by myself. So my main issue here is that because of a simple, unknown, technical error in the payment process I was not only charged (when a transaction fails and you don't get the product, the money should preferably never be withdrawn or at least be sent back directly to your bank account) but I also feel like I had to argue with a customer support who was just randomly blaming other instances (first blaming Skrill and the blaming my Bank) and they were not able to give me any information about my case even though the money was with Seagm the whole time (as proven with the transaction ID's from Skrill).
Dear Alexander Wikenfalk, Thank you for your review. After further checking, the payment is just captured after a few days of the order payment. We will feedback this issue to the merchant support and hope it will be fixed soon. Please reach out to [email protected] if you have further inquiries. We hope to have the opportunity to serve you soon. Thank you and we truly apologize for the inconvenience this has caused you.
I've done 2 transactions n orders from seagm so far , and from what I've seen I can say I got my uc transferred both the times safely and securely and the customer support is very quick and helpful too!
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Still a great website for purchasing gift cards, but the amount of payment options you can choose from has greatly deminished. iDEAL was one of the best payment methods as it has the lowest processing fees of just 0.5%. Now the only payment methods I can choose from (for the euro) are methods with a significantly higher processing, with 0.29 EUR + 3.9% as the lowest. The remaining payment methods are also a big of a hassle, you have to make an account for each of the payment methhods
Hi, we do understand your feeling. We sincerely apologize for the inconvenience caused to you. The payment option that you mentioned is currently not available until further notice. Click on this link to check SEAGM payment methods: https://www.seagm.com/pay Thank you.
What a disaster, the $100 PSN code has already been redeemed. I just reported it now, you better resolve this matter. This is the fifth time I encountered a problem with your products. [UPDATE 10/13/2020] - from 1 star to 4 stars. They responded and resolved the issue after 4 days, counting the weekend. I am super glad they acknowledged it. $100 bucks is a large amount. Thank god.
Dear Customer, We're really sorry about the card code that you received is an issue code and this is really an incident that out of our expectation. For your card issue, our card resolution team will update you through email as soon once get the result from the card supplier after checking. Please reach out to [email protected] if you have further inquiries. We hope to have the opportunity to serve you soon. Thank you and we truly apologize for the inconvenience this has caused you.
Fast delivery but very high fee unfortunately
Hi! Thank you for the excellent review. It was our pleasure to assist you. Besides, sorry to inform you that's our processing fees charge.
My first experience in seagm is worse because till now I haven't got my bc. I thought that seagm will fix problem as soon as possible
Dear Customer, We apologize for the bad experience you had in SEAGM. We will notify you as soon once get the result of your order recharge. Please reach out to [email protected] if you have further inquiries. We hope to have the opportunity to serve you soon. Thank you and we truly apologize for the inconvenience this has caused you.
Your service is very good, I appreciate it
Thank you so much for taking the time to leave us a 5-star rating. It's much appreciated!
Seagm is a great site. The only drawback is they charge a little higher than individual sellers. Rest are all good.
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Great site to use, overall customer support is amazing. Cloud especially, however there is this one person Jayton, he or she refuses to be of any assistance. Some payment methods have been (temporarily) removed which make it a bit harder to use
We're so glad you had a pleasant experience with our customer support representative! We’ll pass along the kind words.
742 reviews matching
Eneba
OffGamers
Lootbar
Loaded
Eldorado.gg
Codashop
G2A.COM
TURGAME