Good support and heplful experience…
Good support and heplful experience loved it hope my work is done soon
Reply from SEAGM2022-11-02
Hi! Thank you so much for taking the time to leave us this amazing review.
About SEAGM
Data updated- Website
- seagm.com
- Category
- Shopping & Fashion
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 373 reviews
- Replies to negative
- 100% (284/285)
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About this business
SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Written by the business, not verified by us.Is SEAGM legit?
SEAGM (seagm.com) has a 3.1 out of 5 rating on OK.one, based on 742 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 373 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions. Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.
Auto-generated from all reviews of this business. For reference only.What people say
late transaction
If I don't write to assistance my transactions are not processed, that makes it annoying
Reply from SEAGM2022-10-30
Hi! We apologize for the bad experience you had in SEAGM. Kindly note that some specific products and payment options are required to check and process manually. If your order is not processed after 5 minutes from payment, you may contact our Live Chat support for assistance Live chat URL >>> http://bit.ly/SGMChat Thank you and we apologize for the inconvenience caused.
waiting for money to return because of design flaw
had to Buy 2 times because the first order didnt't go through since you had to verify with your phone number. there was no requirement to add phone number when you create an account and now i have to wait a month to find out if my reserved money from the first order(failed) will return to me or not.
Reply from SEAGM2022-09-09
Hi! We apologize for the bad experience you had in SEAGM. We have checked and found that your order payment has failed. Your bank may place a temporary hold whilst pending to confirm the payment is either successful or failed on the merchant side. As your payment is shown as unsuccessful on our side, we assure you that the payment should be returned to you in a few days once your bank confirms the payment is deemed failed. Should you have any inquiries please do contact us via the SEAGM Live Chat: https://goo.gl/RnRlUb Thank you and we apologize for the inconvenience caused.
Superb!
Nice! The delivery is mind-blowingly fast, instantly accessed my code on the site as soon as i paid. I must admit traversing the site especially the payment section does require a bit of tech savviness. Luckily i was able to do so without much stress 👍
Reply from SEAGM2022-07-06
Hi! Thank you so much for taking the time to leave us this amazing review.
love its great service.
Reply from SEAGM2022-07-03
Hi! Thank you so much for taking the time to leave us this amazing review.
Overall very good!
Slight problem with information registry at first. Overall excellent service, fast response, quick payment. Gets the job done all the time.
Reply from SEAGM2022-06-04
Hi! Thank you so much for taking the time to leave us this amazing review.
Rubbish service
Rubbish service, purchased a code which was received relatively quickly(A couple of hours), but because my Steam isn't in the same currency / country, I cannot use this code (despite being in this country). Been told to open a new Steam account for this country by the support team which is a useless advice. Shop around, you wont get far with these clowns.
Reply from SEAGM2022-05-23
Hi! We apologize for the bad experience you had in SEAGM. Please note that Steam wallet gift cards are region locked products, the codes only redeemable to accounts which match with the card region / currency. If you have any other questions, please submit them at http://bit.ly/HelperTicket. We hope to have the opportunity to serve you soon. Thank you and we sincerely apologize for the inconvenience this has caused you.
I THOUGHT MY CODE WAS WRONG BUT HE/SHE…
I THOUGHT MY CODE WAS WRONG BUT HE/SHE TOLD ME WHERE TO REDEEM IT. MY ONLY CRITICISM THAT HE ZONED OUT FOR A SOILD MIN BUT IM HAPPY
Reply from SEAGM2022-04-27
Hi! Thank you so much for taking the time to leave us this amazing review.
bought the iTunes card
bought the iTunes card, but I was gonna buy Stream Card, and I made a mistake how can I get the money back that I can buy Stream Card
Reply from SEAGM2022-03-10
According to our return policy, any form of CD Key, Time Card, Expansion, Game Points, Pre-paid Card, Trial/Beta/Item Code sold is neither refundable nor exchangeable. You may also refer to our disclaimers under "Terms of Sale" at the following link: https://www.seagm.com/page/index?view=termsofuse We appreciate your understanding on this matter.
amazing guys so trusted
amazing guys so trusted Sometimes the cards got delayed but over all the experince is good
Reply from SEAGM2022-03-09
Hi! Thank you so much for taking the time to leave us this amazing review.
Seagm is the best place to buy your…
Seagm is the best place to buy your gift card 🥰, there service is awesome, pls try seagm
Reply from SEAGM2022-02-20
Hi! Thank you so much for taking the time to leave us this amazing review.
It's aesy and fast to top up pubg uc in SEAGM and it's cheap as well.
It's aesy and fast to top up pubg uc in SEAG
Reply from SEAGM2022-01-17
Hi! Thank you so much for taking the time to leave us this amazing review.
Never again
Im giving 2 Stars because I assume I will get my Keys eventually but making the bold claim of "instant" delivery on their site and then saying 10-12 hours because they need to buy the keys themself first? There is nothing that justifies buying keys here over any other keyshop, wanted to try and they failed.
Reply from SEAGM2022-01-01
Hi! We apologize for the bad experience you had in SEAGM. Kindly share the details for the issue you are facing by submitting at http://bit.ly/HelperTicket . It will help us in assisting you better. Thank you and we apologize for the inconvenience caused.
reliable
good service @shelvy
Reply from SEAGM2021-12-28
We're so glad you had a pleasant experience with our customer support representative! We’ll pass along the kind words.
there were many different…
there were many different misunderstandings. bad chat, no incoming sms. hard check. I waited a lot, but Zhi Wei helped me solve everything. although of course it is checked as in the bank
Reply from SEAGM2021-12-04
We're so glad you had a pleasant experience with our customer support representative! We’ll pass along the kind words.
Well the service is good and friendly…
Well the service is good and friendly but, the problem is the pubg mobile uc(global) sometime when I purchased it failed
Reply from SEAGM2021-11-21
Hi! We apologize for the bad experience you had in SEAGM. Kindly share the details for the issue you are facing by submitting at http://bit.ly/HelperTicket . It will help us in assisting you better. Thank you and we apologize for the inconvenience caused.
good very kind nice good good
Reply from SEAGM2021-10-02
Hi! Thank you so much for taking the time to leave us this amazing review.
Had a pleasant experience every time I…
Had a pleasant experience every time I had my purchase here at SeaGM. Issued an inquiry regarding an order just now and was swiftly being attended and solved by one of the agents, Rachel. She was polite and handling the order well! Thank you so much for the great experience.
Reply from SEAGM2021-10-01
We're so glad you had a pleasant experience with our customer support representative! We’ll pass along the kind words.
I provided all the information…
I provided all the information requested from me, but my account was not opened and the response is very late. Please solve the problem. I did not do anything wrong. ticket 91514
Reply from SEAGM2021-09-24
Hi, kindly check your email. We need you to respond us before we can process further on your issue. Should you have any questions, kindly contact our Live Chat for immediate response. Live chat URL >>> http://bit.ly/SGMChat Thanks and sorry for any inconvenience caused.
My experience wasn't good
I recently found SeaGM today and saw that they had steam gift cards for sale. I try to pay for one but it tells me the payment has failed. I then try to pay for it again and it again tells me the payment has failed. Now I look on my bank account app and it tells me the payment has gone through twice. I tried to talk to a representative on the live chat feature but as soon as the window for the live chat popped up, it went back down and the button for the live chat no longer works. I've looked on my Cards page but there is nothing there even though I spent the correct fee twice. It feels as though the only way to get a hold of support is to write an angry review on here because all of the support phone numbers are Asian so there is nobody I can call if I'm in Europe. EDIT: After a week I did get my money back although it was a stressful back and forth with my bank. As far as I know it seems as though others have had a better experience, and what they said would happen did happen, even if it was a little scary at the beginning. I would recommend to try if you need but to be always be wary
Reply from SEAGM2021-08-01
Hi! We apologize for the bad experience you had in SEAGM. We have checked and found that your order payment has failed. Your bank may place a temporary hold whilst pending to confirm the payment is either successful or failed on the merchant side. As your payment is shown as unsuccessful on our side, we assure you that the payment should be returned to you in a few days once your bank confirms the payment is deemed failed. Should you have any inquiries please do contact us via the SEAGM Live Chat: https://goo.gl/RnRlUb Thank you and we apologize for the inconvenience caused.
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