great service
great service, but the order is quite so long to get it done
Reply from SEAGM2023-11-12
Hi! Thank you so much for taking the time to leave us this amazing review.
About SEAGM
Data updated- Website
- seagm.com
- Category
- Shopping & Fashion
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 373 reviews
- Replies to negative
- 100% (284/285)
Do you own SEAGM? Claim this profile for free and start replying to reviews.
About this business
SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Written by the business, not verified by us.Is SEAGM legit?
SEAGM (seagm.com) has a 3.1 out of 5 rating on OK.one, based on 742 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 373 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions. Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.
Auto-generated from all reviews of this business. For reference only.What people say
Make it possible to buy with a Myanmar…
Make it possible to buy with a Myanmar payment card
Reply from SEAGM2023-11-12
Hi! We apologize for the bad experience you had in SEAGM. Please note that the payments are declined by your bank. Should you have any question, kindly call to Kanbawza Bank support for further checking. Thank You.
The faster, the better
Better keep the speed of payment, i dont want to wait.
Reply from SEAGM2023-09-18
Hi! Thank you so much for taking the time to leave us this amazing review.
Stupid Limitations
I've been using this website for over a month. At first, everything's seem to be working fine but after a few bucks worth of purchase, they started declining my payments and told me to wait 24hr before retrying. So, I did. And the next day, it worked. Well, I'm still fine to this point. The next week, I bought a few codes worth over like 200$ in 2 days, and at some point during those 2 days, they limited me from making any more purchases saying wait 24 hrs as always but it won't work anymore. After a few days, they say it's a weekly limit and after the so called weekly limit is over, I could only bought 25USD for a day and 5EUR code(which was out of stock and I'm waiting for it's arrival the next day) the next and got limited. I've provided them all the KYC they asked for and I'm still limited saying it's their system's fraud prevention. I'm using this website mainly because there hasn't been any code that didn't work as far as I've bought and have high reputation on the internet but somehow, they don't want me to buy from them and instead told me to buy their Kaleoz code from another merchant by sending me a link towards egycards, which will cost me more.
Reply from SEAGM2023-09-16
Hi! We apologize for the bad experience you had in SEAGM. Kindly note that our system uses fraud solution to manage our Paypal and credit/debit card payment. This solution uses AI and machine learning algorithm to determine whether it's safe to accept the payment. You may refer to this article for more details, https://help.seagm.com/hc/en-us/articles/360000282593-Why-did-my-payment-attempt-fail- Thank you and we truly apologize for the inconvenience this has caused you.
This definitely worked!
I had some trouble when it came to verification of phone number and payment confirmation, but their faq was very helpful. Many thanks!
Reply from SEAGM2023-07-26
Hi! Thank you so much for taking the time to leave us this amazing review.
I want cancel my order
I want cancel my order, thank you😁
Reply from SEAGM2023-05-03
Hi! Thank you so much for the rating. Kindly contact our Live Chat support for inquiry about your order. Live chat URL >>> http://bit.ly/SGMChat
Live chat answered my question right…
Live chat answered my question right away
Reply from SEAGM2023-05-02
Hi! Thank you so much for taking the time to leave us this amazing review.
Bought in-game currency from seagm
Bought in-game currency from seagm, speedy delivery and great live-chat service! Will continue using their services if they maintain this level of service
Reply from SEAGM2023-03-26
Hi! Thank you so much for taking the time to leave us this amazing review.
Lots of tedious steps to top up for a…
Lots of tedious steps to top up for a friend
Reply from SEAGM2023-03-07
Hi! We apologize for the bad experience you had in SEAGM. Kindly share the details for the issue by submitting at http://bit.ly/HelperTicket . It will help us in assisting you better. Thank you and we apologize for the inconvenience caused.
Transaction Failures
I paid £24 for 3x ¥1000 Japanese Google Play Store gift cards, but never got them, and instead my payment was refunded.
Reply from SEAGM2023-01-02
Hi! We apologize for the bad experience you had in SEAGM. Kindly share the details for the issue by submitting at http://bit.ly/HelperTicket . It will help us in assisting you better. Thank you and we apologize for the inconvenience caused.
Shelvy help me with my problem
Shelvy help me with my problem. Good service
Reply from SEAGM2022-12-28
We're so glad you had a pleasant experience with our customer support representative! We’ll pass along the kind words.
Oh the one who reply is very…
Oh the one who reply is very satisfying. And very reliable. Only one thing is you may need to wait sometimes.
Reply from SEAGM2022-12-22
Hi! Thank you so much for taking the time to leave us this amazing review.
The only problem that I ever had in…
The only problem that I ever had in this store was just a few hours ago and guess what the moment that I called them to solve my problem they told me that the will refund all my money so yes they are just good
Reply from SEAGM2022-12-21
Hi! Thank you so much for taking the time to leave us this amazing review.
Good service
Reply from SEAGM2022-12-13
Hi! Thank you so much for taking the time to leave us this amazing review.
Always got errors when purchasing…
Always got errors when purchasing items, contacting support, and waiting too long.
Reply from SEAGM2022-12-09
Hi! We apologize for the bad experience you had in SEAGM. Kindly share the details for the issue by submitting at http://bit.ly/HelperTicket . It will help us in assisting you better. Thank you and we apologize for the inconvenience caused.
my purcased error but the costumer…
my purcased error but the costumer service its nice, I hope i still can get my redeem code cuz say its unvalid
Reply from SEAGM2022-11-21
Dear Customer, We're really sorry about the issue you are facing with us. For your card issue, our person in charge will update you through email as soon as we receive the result from the card distributor. Please submit at http://bit.ly/HelperTicket if you have further inquiries. We hope to have the opportunity to serve you soon. Thank you and we truly apologize for the inconvenience this has caused you.
Perfect service, small payment issues
Fast delivery of the purchased item Fast and perfect customer service Only minus point is the paypal payment didnt work for me, had to use the credit card
Reply from SEAGM2022-11-18
Hi! Thank you so much for taking the time to leave us this amazing review.
Thanks seagm fr good price probit to…
Thanks seagm fr good price probit to ather website
Reply from SEAGM2022-11-14
Hi! Thank you so much for taking the time to leave us this amazing review.
Need to be flexible with the verification process
All of the codes I received are working, but before receiving the code, you need to send them your selfie with National ID / Passport and write "SEAGM.COM" + today's date in a paper (Can't type it on your screen, cannot use driving license / employ id). I think this process need to flex a bit. I rather buy at other site with simpler process than buying it here even if it cheaper because the process is really inconvenience.
Reply from SEAGM2022-11-10
Hi! We are sorry to hear that you encountered difficulty with our application. SEAGM will require a user to do verification if flagged by our risk mitigation tool. Documents are one effective way to identify and verify the payment is made by the user. This acts as a protection for the user as well as SEAGM. SEAGM respects your privacy and fully complies with its Privacy Policy. Thanks and sorry for any inconvenience caused.
Didn't got all diamonds I purchased
I purchased 240 diamonds plus 26 more, but the 26 didn't arrive, only 240. I don't understand how it's that to give some diamonds now and later more. I have easily spent more that 100 euros in this page and this happened now.
Reply from SEAGM2022-11-05
Dear Valued Customer, As we checked that 240 +26 was success recharge to your game account. Kindly note that the bonus 26 will not included in your event amount. Thank you.
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