SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Written by the business, not verified by us.SEAGM (seagm.com) has a 3.1 out of 5 rating on OK.one, based on 742 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 373 of them were added in the last 12 months. Last updated 2026-10-25.
Reviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions. Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.
Auto-generated from all reviews of this business. For reference only.Dear Valued Customer, Thank you for your support and interest in our company. We regret to inform you that we do not currently offer free gift cards or products. Our products and services are based on principles of fairness and equity, and we strive to ensure that every customer receives the same level of service. If you have any other questions or concerns, we would be happy to assist you. Thank you for your understanding and support.
I paid 20 for AstroPay and Rewarble but I can't redeem all 😤
Hi! We apologize for the bad experience you had in SEAGM. Kindly share the details for the issue by submitting at http://bit.ly/HelperTicket . It will help us in assisting you better. Thank you and we apologize for the inconvenience caused.
i bought 1000 diamonds of MLBB. I completed transaction. But still dont have diamonds yet. why.
Dear Valued Customer, We confirm that your transaction has been successful recharge. Kindly relog in to check your Mobile Legends account. You may contact us at customer service Live Chat for an immediate response should you encounter difficulty, https://goo.gl/RnRlUb Thank you.
Hello admin, I purchased a $15 Google gift voucher but I cannot use it because there is a notification that requires further information. Is there a solution? I emailed Google but haven't received a response yet.
Hi! We apologize for the bad experience you had in SEAGM. Please note that Google has implemented a strict region restriction in which the code can only be used/redeemed by users in that specific region, which means the Google Play Gift card US you bought can only be redeemed from USA. If you tried to redeem the card from a different country, the system will prompt you to submit more information regarding the card and your resident proof in the country. For more information, you may refer to Google Play Cards policy. Should you have further inquiries, please submit ticket at http://bit.ly/HelperTicket Thank you.
For the app and all the choices for what to buy is very good almost everything in here…but for the costumer services…especially for the problem solving yeah maybe there was around 35% of the CS that giving a 100% effort for the costumer problem solving but for the last 65% of the CS nope i guess not…they were even didn't care about what the costumer problem is…that includes me…for that cause only I'll give 4 stars for now
Hi! Thank you so much for taking the time to leave us this amazing review.
As a foreigner in Malaysia, I had used my US card to pay via Paypal, for some reason this caused me to get suspected and had to verify by providing a SELFIE PHOTO of holding an official document along with a handwritten note to SEAGM with today's date, thrice. It's not the biggest of deals, but I would've preferred to be less inconvenienced into having to provide an official document to a variety topup site, I just wanted to buy video games.. At least, I could say that it's the only site that allowed this kind of purchase, competitors like Offgamers didn't accept my US card, nor Steam itself after having switched its region to Malaysia.
Hi! We are sorry to hear that you encountered difficulty with our application. SEAGM will require a user to do verification if flagged by our risk mitigation tool. Documents are one effective way to identify and ensure that the payment is secured. This acts as a protection for the user as well as SEAGM. You may refer to the link for further info, https://help.seagm.com/hc/en-us/articles/13705937977113-FAQs-SEAGM-Account-Identity-Verification Should you have any questions, kindly contact our Live Chat for immediate response. Live chat URL >>> http://bit.ly/SGMLiveChat Thanks and sorry for any inconvenience caused.
Everything was working properly for me until they removed the payment method mobile money I normally use. I used this payment method for over 30 transactions. When i told customer care, they told me the payment method was unavailable and I should use other payment method which come with using US dollars. I did it and tried using my visa cards to pay. I just kept getting failed transactions. I reported it again and they told me to update my billing address and contact my bank. Did everything, but still getting failed transactions. Why did they have to remove the payment method that was working well for me. Now I can't purchase the cards I need.
Hi! We apologize for the bad experience you had in SEAGM. Kindly share the details for the issue by submitting at http://bit.ly/HelperTicket . It will help us in assisting you better. Thank you and we apologize for the inconvenience caused.
Hemanth is a dimend beku
Hi! Thank you so much for taking the time to leave us this amazing review.
Usually deliver instantly, but website sometimes glitchy
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You really need to work on your crypto payment method. Here payment is deducted from wallet but your website shows pending status. It results in loss of assets.
Hi! We apologize for the bad experience you had in SEAGM. Please contact our Live Chat to check immediately if you are facing payment pending on crypto payment. Our representative will assist to resolve the issue. Live Chat URL >>> http://bit.ly/SGMLiveChat Thank you and we apologize for the inconvenience caused.
I kinda waiting for a while since I test out if this a scam since I purse without account on aov
Hi, Kindly contact Seagm live chat support and provide your order number for check and process. Live Chat URL >>> http://bit.ly/SGMLiveChat Thank you.
Little problem in mongolian server Others no problem
Hi! Thank you so much for taking the time to leave us this amazing review.
Hi! We apologize for the bad experience you had in SEAGM. Kindly share the details for the issue by submitting at http://bit.ly/HelperTicket . It will help us in assisting you better. Thank you and we apologize for the inconvenience caused.
First i bought a brawl pass but than i accedently bought a second one how can i cancel the second order??
Hi Eneslimkoski, We have refunded one order to you. You may check in your Paypal account activity for the refund transaction details. Should you have any questions, kindly contact our Live Chat for immediate response. Live chat URL >>> http://bit.ly/SGMLiveChat Thanks and sorry for any inconvenience caused.
Everytime I enter my code is failed the google said. We need more info to redeem your gift card. What should I do.?
Hi! We apologize for the bad experience you had in SEAGM. Please note that Google has implemented a strict region restriction in which the code can only be used/redeemed by users in that specific region, which means the Google US you bought can only be redeemed from US. If you tried to redeem the card from a different country, the system will prompt you to submit more information regarding the card and your resident proof in the country. For more information, you may refer to Google Play Cards policy. Should you have further inquiries, please submit ticket at http://bit.ly/HelperTicket Thank you.
Usher Alaska Airlines and the same time n roll Where's my phone📱 and
Hi! We apologize for the bad experience you had in SEAGM. Kindly share the details for the issue by submitting at http://bit.ly/HelperTicket . It will help us in assisting you better. Thank you and we apologize for the inconvenience caused.
It did not receive my payment for the binance cards that I want to purchase. I need this to do my trade and now I have to wait 4 hours before i can continue, this is very sad, and first time experiencing this
Dear Customer, We're really sorry about the issue you are facing with us. Some of the products you ordered are out of stock currently. We have submitted a partial refund for those unavailable products. It will be refunded to the payment method you used on our website. Please submit at http://bit.ly/HelperTicket if you have further inquiries. We hope to have the opportunity to serve you soon. Thank you and we truly apologize for the inconvenience this has caused you.
I wasn't able to complete my purchase due to a regional restriction on international payments, however, the support was very quick, friendly and efficient and I swiftly got my money back.
Hi! Thank you so much for taking the time to leave us this amazing review.
I always recharge pubgm UC here and it's always fast delivery and now I don't know why it's not. It's been already 30 mins and still I haven't received my 8k UC. Dear seagm team and support, please review this ASAP. Thank you! :(
Hi! We apologize for the bad experience you had in SEAGM. We're having a high volume of orders as the game has just started new top-up event recently. Therefore, kindly expect a delay to receive the order immediately and we will try our best to complete your order as soon as possible. Thanks for your understanding and we apologize for the inconvenience caused.
my diamond mlbb wasn’t arrived yet,it’s been 3 hours. i usually buy the diamond here and it’s fast deliver and i don’t know why now is not.i really need the diamond as soon as possible for the event
Dear Customer, As checked, your order is unable to be recharged due to a regional issue. We have also processed a refund to you. Should you have any questions, contact our Customer Support (24/7) for immediate response. Live Chat URL >>> http://bit.ly/SGMLiveChat Thank you & have a great day!
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