SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Written by the business, not verified by us.SEAGM (seagm.com) has a 3.1 out of 5 rating on OK.one, based on 742 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 373 of them were added in the last 12 months. Last updated 2026-10-25.
Reviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions. Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.
Auto-generated from all reviews of this business. For reference only.Item delivery took too long, but i am satisfied with the live service. thank
Hello, akmal bccx. Thank you for the rating and feedback! We look forward to serving you again soon. Thanks again and have a nice day ahead!
why everytime i buy uc worth 60,,always to wait for delivery? Am I not allowed to buy uc worth less than rm5? and I want to ask how to claim if the customer service is closed? I will wait in 3 days because the event provided in pubg will end in 4 days
Hello, King Kid. We are sorry to hear that you had a frustrating experience in SEAGM. Kindly share with us more details regarding the issue by submitting at http://bit.ly/HelperTicket . It will help us in assisting you better. Thank you and we apologize for the inconvenience caused.
Hello, isaa. We appreciate your feedback and apologise for the inconvenience you had with our product and services. We acknowledge that we did not meet your expectations, and we will look into this further to ensure it does not happen again and to make necessary improvements. If you require additional assistance, please feel free to contact us via Live Chat URL, http://bit.ly/SGMLiveChat Thank you and once again, we apologize for the inconvenience caused.
Pretty Good Service I am living in a country where game cards are hard to purchase locally, SEAGM is makes these cards easy to obtain.
Hello, JDD Plays. Thank you so much for your kind words! We appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon. Stay safe!
The process of the basic That's the reason
Hello, Rob Lucci. We are sorry to hear that you had a frustrating experience in SEAGM. Kindly share with us more details regarding the issue by submitting at http://bit.ly/HelperTicket . It will help us in assisting you better. Thank you and we apologize for the inconvenience caused.
Hello, Ak. Thank you so much for your kind words! We appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon. Stay safe!
im not satisfied with this apps.. before this i can purchase my gaming acc easily but now after update its fail.. when i ask why they said id acc link to email will not be able to topup.. so there no point for me to continue us it, when i try to delete my acc its fail again dono why
Hello, clearall. We apologise for the bad experience you had in SEAGM. Kindly share more details regarding the issue by submitting it at http://bit.ly/HelperTicket . It will help us better assist you. Thank you and we apologize for the inconvenience caused.
Need patience for live chat . Anyway good to know there's someone to assist A-Z .
Hello, Aurora Rara. Thank you for the rating and feedback! We look forward to serving you again soon. Thanks again and have a nice day ahead!
price in the is very cheap but why we need to wait sending and why cannot directly in app cause to let waiting get received.
Hello, Hanma Miks. Thank you so much for your rating and feedback! If there's any delay in order delivery, kindly contact our Customer Support (available 24/7) for immediate checking. Live chat: http://bit.ly/SGMLiveChat Thank you and apologize for any inconvenience caused.
Lately my Player ID cannot recharge about 2 times. And i dont know why..
Hello, KakYan Gaming yan. Thank you for the rating and review. Kindly share more details regarding the issue with us by submitting it at http://bit.ly/HelperTicket. It will help us in assisting you better. Thank you and we apologize for the inconvenience caused.
I haven't received the pin for the 150myr P60393918. I bought today or card isn't even on the listing
Hello, Jeromiah Vincent. We appreciate your feedback and apologise for the inconvenience you had with our product and services. We acknowledge that we did not meet your expectations, and we will look into this further to ensure it does not happen again and to make necessary improvements. For order payment number P60393918, the code has been delivered and viewed successfully. If you require additional assistance, please feel free to contact us via Live Chat URL, http://bit.ly/SGMLiveChat Thank you and once again, we apologize for the inconvenience caused.
I am a returning customer and in my previous experiences, the website worked fine. But today I used a different bank card and they asked me to verify by holding my passport and taking a picture. They then said that I needed 'further verification' and asked me to send a photo of my card details, bank account full name and account number. When I denied this they said they would refund the money but not the transaction fees. The refund would take 5-7 working days which is very inconveniencing. I am not satisfied with my purchase this time.
Hello, Illyan Janmohamed. We apologise for the bad experience you had in SEAGM recently. SEAGM will require a user to do a one-time verification if flagged by our risk mitigation tool. Documents are one effective way to identify and ensure the payment is secured. This acts as a protection for the user as well as SEAGM. You may refer to the link for further information, https://help.seagm.com/hc/en-us/articles/13705937977113-FAQs-SEAGM-Account-Identity-Verification Besides, you may refer to this article for more information regarding refunds, https://help.seagm.com/hc/en-us/articles/360031102574 If you need more help or clarification on your issue, please do not hesitate to share with us more details by submitting at, http://bit.ly/HelperTicket. It will help us in assisting you better. Thanks and sorry for any inconvenience caused.
Hi, I usually use SEAGM when it comes to topping up for Identity V I haven't had issues with this until around late August to now. Sometimes I go a few weeks without topping up, and after I came back from my holiday in August, I suddenly could not use my card to top up despite having many successful transactions before using my verified card. I switched to paypal via SEAGM and this worked for a bit, but now they are once again rejecting my payment despite all the correct information being used as before. I am now paying through the actual Paypal app and while this has been successful and quick, I find it takes longer for my bank to process payments despite me getting the product and this makes me nervous. I am a reliable buyer and I have over 30 transactions to show this so I do not understand why I am being often rejected. And the customer support has not helped in this regard either, often giving me very basic solutions that don't match my situation.
Hello, Nora Veselaj. Thanks for your continuous support and we are sorry to hear that you encountered difficulty with our application. Kindly note that our system uses a fraud solution to manage our PayPal and credit/debit card payments. This solution uses AI and machine learning algorithms to determine whether it's safe to accept the payment. You may refer to this article for more details, https://help.seagm.com/hc/en-us/articles/360000282593-Why-did-my-payment-attempt-fail- If you need more help or clarification on your issue, please do not hesitate to share with us more details by submitting at, http://bit.ly/HelperTicket. It will help us in assisting you better. Thanks and sorry for any inconvenience caused.
Hello, Hsein Kteish. Thank you for taking the time to leave us a 4-star rating – it’s much appreciated! We look forward to serving you again soon. Thanks again and have a great day ahead!
I made a new account to their site and bought a steam gift card which required me to use paypal + bank verification. However that wasn't enough for SEAGM and they required me to send a selfie of me and my passport. I find that a bit too extreme. I get their pov however I am not going to do that, ever, especially to sites that aren't that popular.
Hello, Imagine Snow. We are sorry to hear that you encountered difficulty with our application. SEAGM will require a user to do verification if flagged by our risk mitigation tool. Documents are one effective way to identify and ensure that the payment is secured. This acts as a protection for the user as well as SEAGM. You may refer to the link for further information, https://help.seagm.com/hc/en-us/articles/13705937977113-FAQs-SEAGM-Account-Identity-Verification Should you have any questions, kindly contact our Live Chat for immediate response. Live chat URL, http://bit.ly/SGMLiveChat Thanks and sorry for any inconvenience caused.
#FF Preset#fmpsfXtpY3V3c2ljY3F4ZXlsZXlidH98aXV7b3VxaXJvcHRwe2JqZGV/dHN8
Thank you so much for your encouraging star ratings!
2 Stars because the prices are good. But I couldn’t deny the usage of cookies. The Pop Up told me I could but there was no option and when I accepted and wanted to make an account my registration was denied. I turned off my VPN, I allowed them to see my IP, I tried different mails because maybe they blocked auto generated ones, I tried different devices. Nothing works. So yeah their machine learning fraud detection has flaws and therefore they lost a future customer.
Hi! We apologize for the bad experience you had in SEAGM. Kindly share the details for the order by submitting at http://bit.ly/HelperTicket . It will help us in assisting you better. Thank you and we apologize for the inconvenience caused.
I am really disappointed with my first purchase from SEAGM because the delivery of digital codes has arrived yet. It's an hour already
Hi! We apologize for the bad experience you had in SEAGM. Please note that your order has been delivered within a minute after your payment. You may login to your Seagm account and retrieve the gift card in the order. Guide to retrieve card: https://help.seagm.com/hc/en-us/articles/229778867 If you have any further questions, please contact our Customer Support (available 24/7) for a prompt response. You can use our live chat at this URL: http://bit.ly/SGMLiveChat. Thank you and we apologize for the inconvenience caused.
I think the customer id verification process should be more direct, easy and modern
Hi! Thank you so much for the feedbacks, we will forward it to relevant department. Thank you again and we apologize for the inconvenience caused.
the company are fine and pretty helpful its the payment structure from tazapay who are causing delays with the payment going through to seagm they are shocking and by reading their reviews doesnt exactly make them shine, they are causing negetive reviews to potential clients and twice now i am having issues with them, not good
Hi! We apologize for the bad experience you had in SEAGM. Kindly share the details for the issue by submitting at http://bit.ly/HelperTicket . It will help us in assisting you better. Thank you and we apologize for the inconvenience caused.
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