SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Written by the business, not verified by us.
Is SEAGM legit?
SEAGM (seagm.com) has a 3.1 out of 5 rating on OK.one, based on 742 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 373 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions.
Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.
Auto-generated from all reviews of this business. For reference only.
I bought a binance gift card 2 days ago and i was subjected to KYC verification
After submitting the required documents, it said upload successful it's under review till now
Why would you deduct someones funds without verifying them first
i demand refund this is scam and waste of time
Reply from SEAGM2025-05-20
Hello, Dicton Bennie.
Thank you for sharing your feedback. We truly understand your frustration, and we sincerely apologise for any inconvenience this has caused.
At SEAGM, identity verification is required in certain cases to ensure the security of both your account and payment. Our risk mitigation tools are in place to protect you and prevent fraudulent transactions. Upon reviewing your order, we can confirm that it is currently pending, and we are awaiting your contact for further clarification.
As mentioned in your review regarding the refund request, we have already sent you an email regarding the cancellation of your order. Please check your inbox and follow the instructions provided.
Additionally, please note that third-party payments are not accepted on our platform.
If you need further assistance or clarification, we encourage you to submit a support ticket at http://bit.ly/HelperTicket
This will help us assist you more efficiently.
Thank you for your patience and understanding.
I bought mlbb diamonds, and i was emailed i chose an incorrect set of diamonds for my region, they refunded me but service fee was not, imagined how many people they took those fees everyday, i told costumer service to remove that option in my region but i was told „ why would they remove it“ ? . Its clear they steal little amount to thousand of costumers.
Reply from SEAGM2025-05-17
Hello, ha ha. Thank you for taking the time to share your experience. We sincerely apologise for the inconvenience caused.
We understand your frustration regarding the refund and service fee. To clarify, the service fee was charged by the payment gateway provider and is not collected by SEAGM. As a result, we are only able to refund the full value of the product we received, not the additional fee imposed by the payment processor.
Additionally, the region restrictions for in-game reloads are based on the official settings set by the game developer. Unfortunately, SEAGM does not have control over these restrictions and cannot modify or remove them.
We truly appreciate your feedback and will continue working to make our service clearer and more user-friendly. If you have any further concerns or would like us to look into anything else, please don’t hesitate to submit a ticket at http://bit.ly/HelperTicket
Our team will be happy to assist you further.
Thank you for your understanding.
Disappointing experience – payment taken before KYC verification
I attempted to purchase a JD.com gift card on SEAGM. The process appeared very simple at first — within seconds, my credit card was charged. However, only after they had received the funds did the platform begin a complex KYC verification process.
Despite submitting a selfie with my ID and all requested documents, the verification was repeatedly rejected due to unexplained and vague “format issues.” After several failed attempts, I had no choice but to request a refund.
I do not object to KYC verification in itself — it's a standard security measure. What I find unacceptable is that SEAGM chooses to collect payment before confirming the user’s identity. A proper and fair process would ensure that users are charged only after they are approved.
The refund will take at least 10 days, and fees will be deducted. In my opinion, this is a misleading and unfair practice. I cannot recommend this site.
Reply from SEAGM2025-05-16
Hi Robert G,
Thank you for taking the time to share your feedback. We’re truly sorry for the inconvenience and frustration you experienced.
While identity verification (KYC) is a necessary step to ensure secure transactions, we understand your concern about being charged before the verification process is completed. Your experience has highlighted areas where we can improve clarity and user experience.
Rejections due to “format issues” are often related to image quality or document layout. We apologise if this wasn’t clearly communicated. To assist users, we’ve prepared a detailed guide on how to complete the verification smoothly:
*How to Complete SEAGM KYC Verification Quickly and Smoothly: https://help.seagm.com/hc/en-us/articles/34251339571993
Regarding your refund, it typically takes up to 10 business days to process. You can find more information here:
*Refund Information: https://help.seagm.com/hc/en-us/articles/360031102574
If you need further help, feel free to submit a support ticket here:
http://bit.ly/HelperTicket
We appreciate your feedback and sincerely apologise for the inconvenience caused.
Support team helped me replace the error steam card with a working one.
When I have a problem, they try their best to help, I'm appreciated.
Reply from SEAGM2025-05-13
Hello, Amnuaiphone Yoshida. Thank you for your kind words and for taking the time to leave a review! We're glad our support team was able to help you resolve the issue with your Steam card. Your appreciation means a lot to us, and we’ll continue working hard to provide the best support possible. If there's anything we can do to earn that fifth star, feel free to let us know!
the service is friendly but the recharge system failed again 😢
Reply from SEAGM2025-05-08
Hello, fuzen demon. Thank you for your feedback! We’re sorry to hear that the recharge system didn’t work as expected and apologise for the inconvenience caused.
Our team is working to resolve this issue. Please kindly share more details regarding the problem by submitting it through this link: http://bit.ly/HelperTicket
This will help us assist you better. We appreciate your understanding and patience! ❤️
Hello, Gabriel Benitez.
Thank you for your review! We're happy to hear that things are going well and that you found our support helpful. If there's anything we can do to improve your experience even further, we'd love to hear your suggestions.
Hope to assist you again soon!
Hello, Shaikh Atik. Thank you for your feedback! We’re sorry to hear your experience wasn’t perfect. To help us resolve the issue, please share more details at http://bit.ly/HelperTicket
We’re here to assist and improve your experience!
Very bad experience and I was having trouble redeem the gift card due to some technical error and I asked for a refund but they didn't give one
Reply from SEAGM2025-05-02
Hello, Usa Mali. We're sorry to hear about the trouble you faced with your gift card redemption. If you haven't already, please submit the details through http://bit.ly/HelperTicket so our support team can investigate the issue and assist you further. We’re here to help resolve this as best we can.
Hello, Adrian. We're sorry to hear about the issue you faced during your purchase. That’s definitely not the experience we want for our users. Please share more details with us at http://bit.ly/HelperTicket ; our team will resolve it as quickly as possible. Thank you for your patience!
forgive me for not giving a perfect rating this time because i had an unhappy top up experience, this time i used seagm account also have system failed for top up 😓 hope you guys can fix the error/bug
Reply from SEAGM2025-04-24
Hello, fuzen demon. Thanks for the honest feedback. We appreciate it. We're sorry to hear about the trouble you faced during your top-up. That sounds frustrating.
We're checking into it now to get things sorted and make sure it doesn’t happen again. If you need any help in the meantime, just give us a shout. Have a great day ahead!
They made me take selfies with my id, my card, a letter with today’s date, a letter with today’s date and written Seagm and id in the same photo, then again then again then again, in the last 2 hours i have jumped through hoops for a $5 gift card 😩.
Edit: it’s now the next day and i’m still sending photos of me holding letters and id’s and cards, worst experience ever
Wouldn’t use this service ever again in my life
Reply from SEAGM2025-04-22
Hello, Maliq Cullhaj.
We truly understand your frustration, and we're really sorry for the inconvenience you've experienced. Our verification process, though detailed, is in place to protect both users and SEAGM from potential security issues. We know it can feel repetitive, but it's necessary to ensure that all transactions are secure.
Kindly ensure that all required documents are clear and fully aligned with the provided guidelines. For more detailed information, please refer to our identity verification guideline,
https://help.seagm.com/hc/en-us/articles/34251339571993
If you’re still facing issues, feel free to reach out to us directly through our 24/7 Livechat support http://bit.ly/SGMLiveChat, and we’ll make sure to assist you further.
Once again, we apologise for the frustration and thank you for your understanding.
ATENTION SCAM ...STOP ...STOP... This customer and his site are scammers, and not only after I made the payment they blocked me by forcing me and asking me for my private documents such as my identity card and passport, in order to unblock me and proceed to send me what I bought, I realized that it's just a scam and with the excuse that they can't authenticate my documents, yes because I also sent them my private documents, they couldn't proceed and send me the keys for the 2 gift cards purchased,and in the end they blocked me and I could no longer enter the site,,,,...I looked at many reviews on the internet and discovered that I am not the first one to be scammed, they only do this quadnion of the transactions, I paid 62 euros and they only refunded me 59 euros, but many other people who paid with a credit card were completely robbed of their money, they are professional scammers..and I fell into their troll trusting that they have a paypal payment,..ATENTION SCAM ...STOP ...STOP..
Reply from SEAGM2025-04-22
Hi Genesis,
We're sorry to hear about your experience. The non-refunded amount pertains to processing fees charged by the payment gateway (bank or wallet provider), which SEAGM doesn't collect. Only the product amount is refunded.
As mentioned earlier, identity verification is requested if a transaction is flagged by our risk system for security. You can read more about it here:
https://help.seagm.com/hc/en-us/articles/13705937977113
If you require additional assistance or clarification on your issue, please do not hesitate to provide us with more information by sending a ticket at http://bit.ly/HelperTicket. This will allow us to assist you better.
Thank you, and we apologise for the inconvenience caused.
Quick and easy to talk about what your problem is and the solution that they can give.
Reply from SEAGM2025-04-22
Hello, Marklian Manalo. Thank you so much for the 4-star review! 😊 We're glad to hear the process was quick and easy for you. It's always our goal to understand the problem clearly and provide the right solution. If you ever need anything else, we're just a message away!
Their ID verification is very frustrating. Ive paid about 2 hours earlier but kept redoing the ID verification, because it was REJECTED 5 times! I dont know why, but its a hassle when you had to do it for 5 times. They claimed that is it blurry and all, but when I checked the pictures, it turned out just fine. At least their customer service are quick, tho it feels liked Im talking to AI. But still, the customer service was quick. For that I only will give them a 4 stars rating.
Reply from SEAGM2025-04-19
Hello, Zafir.
Thank you for taking the time to leave us a review and for your 4-star rating.
We’re truly sorry to hear about the frustration you experienced during the ID verification process. We understand how inconvenient it can be to repeat the steps multiple times, and we appreciate your patience throughout. Our verification system is in place as a security measure, and while it's designed to protect both our users and SEAGM.
We’re glad to know our customer service team was able to assist you promptly. Your feedback is valuable and helps us continue to improve our services.
If you’d like us to take a closer look at your case or if you have further concerns, please feel free to submit a ticket here: http://bit.ly/HelperTicket. We’d be happy to help in any way we can.
Thanks again for your support and understanding!
ATENTION SCAM ...STOP ...STOP.... This site is a scam, it does not offer any service, after purchasing, binance gift card they asks you for personal information such as your passport, identity card, after you have already made the payment to buy, with the excuse that they cannot verify you, they block your account and do not refund you anymore, do not pay .SCAM SCAM,,....ATENTION SCAM
Reply from SEAGM2025-04-16
Hello, Genesis.
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention.
Please allow us to clarify — at SEAGM, identity verification may be requested in certain cases flagged by our risk prevention system. This step is crucial to ensure the safety of our platform and protect both our customers and their transactions.
We understand that this process can be frustrating, especially after making a purchase. However, verification is a standard security measure used by many reputable platforms. We do not withhold refunds or block accounts without valid reasons supported by our policies.
For more information on our verification process, you may refer to this article:
https://help.seagm.com/hc/en-us/articles/13705937977113-FAQs-SEAGM-Account-Identity-Verification
We’d like to look into your case further and assist you directly. Please submit a ticket at http://bit.ly/HelperTicket with your order details so our team can provide a proper resolution.
Thank you for your understanding.
I’ve been a user of SEAGM for a while, but this recent experience has been nothing short of frustrating. My account has been locked for almost two weeks, and despite submitting all the required verification documents and a picture, my profile remains inaccessible.
What's even more upsetting is that I have a seam balance in the account, which I cannot access due to the lock. I’ve reached out multiple times for support, but there’s been no helpful response or timeline provided.
This lack of communication and transparency is unacceptable, especially when users’ funds are involved. I expected better from a platform that deals with digital transactions.
Until this is resolved, I cannot recommend SEAGM to anyone. Handle your users' accounts and concerns more responsibly.
I have to edit this....... The website unlock my account few days ago and they block it again that same day, I chatted up there customer service and they have no reason for blocking my account, all this is very strange, why the hell will they block my account for NO REASON. and I have balance on my account, all this doesn't make any sense, even if they are to block or suspend my account at least I should have access to my money. I chatted there customer service even your management, they couldn't provide any information not even a single reason for blocking my account
Reply from SEAGM2025-04-15
Hello, David Mahone. We're sorry to hear about your experience. We understand how frustrating this must be, especially if your account access and balance were affected.
To help us investigate and resolve this as quickly as possible, please submit your details here: http://bit.ly/HelperTicket
Our support team will get back to you as soon as possible. We truly appreciate your patience and hope to make this right for you soon.
Hello, H Hsu Naing. Thanks so much for your review! We're happy to hear you were pleased with the speed and quality of our service. If there’s anything we can do to make your next experience even better, we’d love to know. Your feedback helps us grow!
Terrible. All six payments failed, i'm going to wait for days for my bank to unlock my money, helpers did nothing, and IT turned out they're using AI for payments. Ok, but they're not getting ANY money from me again. And i'm going to contact the Financial Ombudsman Service, because it's just a joke. Like, really. I got 257,77 USD blocked.
Reply from SEAGM2025-04-12
Hello, Karolina Maroko. We're really sorry to hear about your experience. We understand how upsetting it is to have funds held and no successful payment go through.
Our payment system uses an automated fraud prevention solution with PayPal and card providers. It uses a machine learning algorithm to help determine the safety of transactions. You can read more about how it works here:
https://help.seagm.com/hc/en-us/articles/360000282593-Why-did-my-payment-attempt-fail
The charges shown on your card are pre-authorized payments. Your bank temporarily holds the funds while waiting for confirmation from us. Since the payments were unsuccessful on our side, these holds should be released by your bank within a few working days.
We understand how frustrating this is, and we’re here if you need further help. Please feel free to open a ticket here so we can assist you more directly:
http://bit.ly/HelperTicket
Again, we’re very sorry for the inconvenience caused and appreciate your patience.
Very good support , but high fees on Razer Gold Payment method
Reply from SEAGM2025-04-05
Hello, تيرا اونلاين TeraOnline. Thank you for your feedback! We're glad to hear that you're happy with our support. We understand your concern regarding the Razer Gold payment method fees. Unfortunately, the fees are determined by the payment merchant team, and we can't adjust them. However, we’ll make sure to pass your feedback along. If you have any other questions or need further assistance, feel free to reach out! 😊
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