SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Written by the business, not verified by us.
Is SEAGM legit?
SEAGM (seagm.com) has a 3.1 out of 5 rating on OK.one, based on 742 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 373 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions.
Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.
Auto-generated from all reviews of this business. For reference only.
SEAGM Is a Scam – They Took My Money and Refuse to Refund It
This is by far one of the worst customer service experiences I have ever had. SEAGM took my money, refused to process the order properly, and now they are holding my funds hostage. They are completely ignoring my request for a refund and hiding behind nonsense excuses.
Here is exactly what happened. I placed an order and paid for it expecting to receive the product I paid for. After taking the money, SEAGM suddenly demanded identity verification. This was never made clear or required before payment. They waited until after the money was taken to start asking for documents.
I chose not to proceed with their forced verification process. That is my right as a customer. No company has the right to demand personal documents if the customer is not comfortable providing them. The only logical and ethical thing to do at that point is cancel the order and issue a refund. Instead, SEAGM flat-out refused to return my money. Their support team gives generic and useless replies with no explanation, no accountability, and no real customer care.
They are operating like scammers. You cannot take someone’s money, refuse the product, and also refuse the refund. That is theft. Pure and simple.
SEAGM is not a trustworthy company. They are abusing customers who don’t want to hand over their personal information and then using that as an excuse to keep the money. Avoid this platform at all costs. If you value your money and your privacy, stay away. I will be reporting this to my bank and payment provider, and I will continue to warn others about this fraudulent behavior.
And to SEAGM support: feel free not to reply to this review with your usual automated message saying that I can request verification. Yes, you can request whatever you want — but you cannot force people to verify themselves if they don’t want to. You already took my money, and now you are just making excuses. Stop hiding behind copy-paste replies and do the right thing.
Reply from SEAGM2025-07-02
Hello, Banederit. Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations, and we appreciate the opportunity to address your concerns.
Please note that SEAGM only requires identity verification when a transaction is flagged by our risk management system. This security measure is in place to protect both our users and the integrity of our platform by ensuring all transactions are authorised and legitimate.
We understand that this process may have been unexpected and sincerely apologise for any inconvenience it may have caused. For full transparency, you can find more details about our verification policy here:
https://help.seagm.com/hc/en-us/articles/13705937977113
As of now, our team is actively following up with you via email regarding this matter.
Thank you again for bringing this to our attention.
The order process was slow, and I had to verify my phone number manually. Support was helpful but the delay was frustrating.
Reply from SEAGM2025-07-01
Hello, ああ. Thank you for your feedback. We sincerely regret the delay in your order and the inconvenience caused by the manual phone verification process. These measures are implemented to ensure transaction security, though we understand they may affect the overall experience.
We are continuously working to enhance our systems for faster and more seamless service. We're pleased our support team was able to assist, and we appreciate your patience throughout the process.
Should you require any further assistance, please do not hesitate to contact us. Thank you once again, and have a great day ahead!
Extremely disappointed with SEAGM.
My friend made a top up on June 5, 2025, and payment was completed successfully.
But today is June 23, and my friend have still not received any refund or proper update.
He have provided all the necessary information, including bank details and even agreed to accept the refund as SEAGM credits, yet the only response he keep receiving is:
"the case is still under checking" for over 18 days now.
Back in 2024, he had a refund with the same product and payment method, and it was processed within one single day.
Now? Total silence, no real progress, no professionalism.
Im writing this review so others don’t go through the same frustrating experience.
The amount might be small, but he paid for it. And it’s about principle and accountability.
Reply from SEAGM2025-06-24
Hi Lianna宁,
Thank you for sharing your feedback, and we’re truly sorry to hear about your friend’s experience. We understand how frustrating delays like this can be and sincerely apologise for the inconvenience caused.
After thoroughly investigating with our payment merchant, we were informed that the transaction was not found on our partner’s side. In such cases, we kindly recommend that the payer contact their QR payment provider directly to request a refund, as the funds may still be held on their end.
We’ve also followed up via email with a detailed explanation, and our team remains available to assist further if needed. For any additional questions or clarification, please feel free to reach out to us via our support portal: http://bit.ly/HelperTicket.
Once again, we’re very sorry for the inconvenience and truly appreciate your patience and understanding.
Seagm scams people about service fee. There are products they sell but unavailable, then when you opt for refund, they dont give back service fee, i told them many times to fix or remove those unavailable items but they just told me, there is nothing to fix, maybe their brain
Reply from SEAGM2025-06-19
Hi again,
Thank you for reaching out once more. We truly understand your continued frustration and regret that your experience hasn’t met expectations.
To clarify:
Service Fee: This fee is charged by third-party payment providers, not SEAGM. Unfortunately, the transaction is non-refundable once it is completed, even if the order is later cancelled or refunded. We understand how disappointing this can be and have shared your feedback with our payment partners to help improve the experience for our users.
Region-Restricted Products: The product in question remains listed because it is valid in other regions, based on settings defined by the game publisher. While we understand your request to remove it, we must also consider users in other supported areas. That said, we are actively working on improving how regional restrictions are communicated on our platform.
We genuinely appreciate your feedback. For further assistance, please contact us at http://bit.ly/HelperTicket
Thank you for your time and feedback.
Sold me a region-locked Google Play code without warning — then blamed me
I bought a Google Play (EU) gift card from SEAGM without any warning that it was region-locked. After paying, I found out the code was locked to Belgium only, even though I'm in the EU. When I contacted support, they were unhelpful, barely understandable (Felt like i was talking to AI, but with bad English) and kept repeating “make sure your country is in the EU,” as if that somehow solves a Belgium-only lock.
They refused a refund and made me fill out multiple forms, claiming a “5-day investigation.” Then, without resolving anything, they told me to contact Google support — who confirmed the code was only valid for Belgium.
Support finally said “sorry no refund.” I ended up fixing the issue myself by creating a new Belgium Google account with a VPN. The code worked — which proves they sold a valid code but failed to disclose the region lock or help me at all.
Absolutely unacceptable. I will never use SEAGM again, and I highly recommend others avoid them too. If you're not in the exact region a code is locked to, you'll be ignored and blamed.
Reply from SEAGM2025-06-17
Dear Max,
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration.
To clarify, the Google Play Gift Card (EU) you purchased is region-locked. This is clearly stated at the top and in the product description, indicating it is valid only for Google Play accounts registered in specific EU countries, including Belgium. All digital product purchases are also marked as non-refundable and non-returnable.
We regret if this information was not as visible as intended. Your feedback is valuable, and we’ll review how this is presented to make it clearer for future customers.
While our support team followed the necessary steps, we apologize if the process felt unhelpful or repetitive. We’re actively working to improve our communication and service. We’re glad the code was ultimately redeemable and appreciate you bringing this to our attention.
If you need further assistance, please don’t hesitate to contact us by submitting a ticket at http://bit.ly/HelperTicket. We’ll do our best to help.
Best regards,
SEAGM Team
Paid but dont get apex. No help from support.
Support has been unable to resolve this 48hours and counting...
Reply from SEAGM2025-06-14
Hello, Lucas Thorheim. Thank you for your feedback. We apologise for the inconvenience you’ve experienced. To help us investigate and resolve the issue promptly, please provide your order details by submitting a request here: http://bit.ly/HelperTicket
Our support team is committed to assisting you and ensuring a satisfactory resolution.
This is the worst experience I’ve ever had. In short, I heard about this site from a friend and asked to buy some in-game points using my card. They took the money instantly, but I didn’t receive anything. The next day, they had the audacity to ask me for a photo of myself holding my ID, a bank statement, and a receipt! I understand asking for the receipt, but who do they think they are to ask for the rest? Not even the police demand that and yet they have the nerve to do it. This is WRONG!
Reply from SEAGM2025-06-13
Hi Simona Georgiana Ionescu,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand how frustrating it is to complete a payment and not receive your item immediately. In certain cases, our system flags transactions for verification to protect users from fraud and unauthorised activity. While we understand your concerns, requesting documents like an ID and proof of payment is a standard security measure used across many platforms to ensure safety.
We genuinely regret the inconvenience this caused and appreciate your understanding. If you’d like us to take a closer look at your case, please reach out via our support form: http://bit.ly/HelperTicket
For more details on why verification is sometimes required, please visit:
https://help.seagm.com/hc/en-us/articles/13705937977113
Thank you, and again we apologise for the inconvenience caused.
Hello, MD SHAMSHUL ALAM. Thank you so much for your kind words! We’re glad to hear you’re happy with the product and service. If there’s anything we can do to make your experience even better, please don’t hesitate to let us know!
I paid $400 for gift cards but I never receive the gift cards I paid for. All was invalid and they refuse to refund my money back. Don't buy from them they're scammers.
Reply from SEAGM2025-06-11
Hello, Mackenzie. We're truly sorry to hear about your experience. This is definitely not the kind of service we aim to provide. To help us resolve this matter as quickly as possible, please share more details about your order by submitting a ticket at http://bit.ly/HelperTicket
Our team is committed to investigating and making this right. Thank you for bringing it to our attention.
Need to address the issue regarding the used code that you were given to your customer as this was very incovenient on you customer to wait as long as 1 week to resolve the issue.
Reply from SEAGM2025-06-12
Hi, Harvey Cayabyab. Thank you for your feedback, and we sincerely apologise for the inconvenience you experienced.
All of our game card codes and ePins are sourced directly from our official distributors. In your case, we had to wait for a response from the game publisher or supplier before we could take further action, which unfortunately led to an unexpected delay.
We completely understand how frustrating and disappointing this must have been, and we’re actively working to improve our response times in such situations to better serve our customers.
We truly appreciate your patience and understanding. If there’s anything more we can do to assist or make things right, please don’t hesitate to reach out to us directly.
I have only made two transactioMy Frustrating Experience with a Scam Websitens on…
I have only made two transactions on this website, with over a year between them. After my second transaction, my account was banned. Unfortunately, I did not back up the card code from that transaction. I requested that they unlock my account but, due to privacy concerns, I did not want to provide further personal information. Instead, I provided screenshots of my transactions. However, they still refused to send me the card code from my last transaction. This is a phishing website that does not inform you about KYC requirements during the application process. After you make a payment, they simply ban your account.
Reply from SEAGM2025-06-10
Hello, Dada li. We’re sorry to hear about your experience.
At SEAGM, account verification may be required when flagged by our risk mitigation system, a standard security measure designed to protect both our users and the platform. Our verification process is outlined here for your reference:
https://help.seagm.com/hc/en-us/articles/13705937977113-FAQs-SEAGM-Account-Identity-Verification
We want to assure you that this policy is in place to prevent fraud and ensure the safety of all transactions. Your account will remain temporarily suspended until verification is completed. If you have further concerns or would like to proceed with resolving this, we encourage you to submit a ticket through http://bit.ly/HelperTicket
We appreciate your understanding, and we sincerely apologise for any inconvenience this may have caused.
You should use a system like other top ups, pay once and go straight in
Reply from SEAGM2025-06-10
Hello, Atheria Zenith.
Thanks so much for the 4-star review! We appreciate your suggestion about simplifying the top-up process. Having a quicker, one-step system like other services is a great idea, and it's something we're actively looking into. Your feedback helps us make the experience better for everyone, so thank you again for sharing it!
This is great with live support. It makes me confident while buying. Great transaction after all.
Reply from SEAGM2025-06-10
Hello, Dipendra Timilsina.
Thanks a lot for the great review! We're really happy to hear that live support made your experience smoother and gave you confidence while shopping. It’s awesome to know everything went well. If there's anything we can do to make your next experience even better, we’d love to hear it!
I was told by live customer support to refund a bit cash card (JPY), and fill out a Google form after it was invalid on both Fantia, and the official bit cash website. I filled out the Google form as he requested, however the website REFUSED me. Total scam and waste of money
Reply from SEAGM2025-06-06
Hello, King Zekrom. We're truly sorry to hear about your experience. We understand how frustrating this must be. Our team is here to help, and we’d like to look into this matter further.
Please submit a ticket with full details at http://bit.ly/HelperTicket so we can investigate and assist you accordingly. We value your trust and appreciate your patience as we work to resolve this issue.
Thank you for bringing this to our attention.
I bought an ebay gift card, but when I tried to redeem it it stated that the card has no funds left, even though I have never used the code/card before.
Reply from SEAGM2025-06-07
Hello, Dax. We're sorry to hear about the trouble with your eBay gift card. That’s not the experience we want for our customers. Please reach out to us with more details by submitting a ticket here: http://bit.ly/HelperTicket and our team will investigate and do our best to resolve this for you promptly.
Thank you for bringing it to our attention.
I would like to see some sort of verification requirements if they are needed as part of buying, i got banned from buying packs for a few hours, not a big problem but would be nicer than getting throttled
Reply from SEAGM2025-06-04
Hi Ricardo,
Thank you for taking the time to share your experience with us. We're sorry for the inconvenience caused by the temporary purchase restrictions.
SEAGM will require users to undergo verification if flagged by our risk mitigation tool. Documents are one effective way to identify and ensure that the payment is secured. This acts as a protection for the user as well as SEAGM. During the verification process, purchase functionality will be temporarily suspended until the process is complete. You may refer to the link for further information:
[i] Identity verification,
https://help.seagm.com/hc/en-us/articles/13705937977113-FAQs-SEAGM-Account-Identity-Verification
Your feedback is truly appreciated and helps us improve our systems to provide a faster and more transparent experience for all users. If you have any further concerns or suggestions, please don’t hesitate to reach out to our support team via LiveChat.
Thank you again, and have a great day ahead.
Please Trustpilot you need to interfere in this please I have provided all what they requested to deliver my order still they don’t. It’s over 8 days now still they don’t
I have completed everything they requested on their platform. I went through the verification process and was told that it was successful. However, they still haven’t delivered my order—it’s still showing as “sending.”
I contacted them again, and they told me to wait 72 hours. After waiting, I reached out once more, and they asked me to fill out a form, which I did. They said I would receive an email, but I never did.
When I contacted them again, they finally send the email and responded and requested my documents again. I sent them once more, but since then, I haven’t received any further response.
Please you can refund me my money since you don't want to deliver my order please..
Reply from SEAGM2025-05-31
Hello, Eheh Hsh. We’re sorry to hear that your Rezar Gold Card order was not delivered. To help us resolve this issue quickly, please share more details by submitting a ticket at http://bit.ly/HelperTicket. Our team is ready to assist you and ensure your order is fulfilled. Thank you for your patience!
"I accidentally made a payment to the wrong account."pls give my money refund.🙏
Reply from SEAGM2025-05-31
Hello, Dashka. We’re sorry to hear about the payment issue. We regret to inform you that once an order is completed, recharges cannot be reversed or cancelled, as all orders are processed through our reliable service providers.
For more details, you may refer to our “Terms of Sale” here:
https://www.seagm.com/en-my/document/termsofsale
We appreciate your understanding on this matter. If you need further assistance or clarification, please don’t hesitate to submit a ticket at http://bit.ly/HelperTicket so we can assist you better.
Thank you for your patience and support.
I have ordered a xbox gift card but it's almost 2 days it haven't received yet
Reply from SEAGM2025-05-27
Hi, Naman Tyagi.
We’re sorry to hear that you haven’t received your Xbox gift card yet. We completely understand how frustrating that must be. Please kindly share your order details by submitting a request at http://bit.ly/HelperTicket so our support team can look into this right away and help resolve it as quickly as possible.
Thank you so much for your patience and understanding. We truly appreciate you reaching out and giving us the chance to make this right.
It's a great platform with many payment options, even crypto currencys. Delivery van be somewhat slow sometimes just.
Reply from SEAGM2025-05-22
Hi Tosse Kling,
Thank you for the great review! We're thrilled to hear that you're enjoying the platform and the variety of payment options, including crypto. We also appreciate your feedback on the delivery speed—it's something we're actively working to improve.
Looking forward to having you back on SEAGM again soon!
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