SEAGM

Hello, Ariff Imran. We're truly sorry to hear about your frustrating experience, and we appreciate you taking the time to share your feedback. Please be assured that a confirmation email regarding your order and refund status was sent. The refund is currently in progress, and while we understand that the wait can be frustrating, the standard processing time of 7 to 14 business days is determined by your payment provider. Unfortunately, we are unable to provide formal proof of the transaction until the bank completes its side of the process. Regarding the initial payment failure, it was triggered by a risk detection flag on your game account. This is a common occurrence with this particular game. In such cases, we usually recommend waiting a few hours before attempting a new order. If you need further clarification or would like us to recheck your refund status, please don't hesitate to submit a support ticket here: http://bit.ly/HelperTicket or via Livechat at http://bit.ly/SGMLiveChat We will be happy to assist you further. Thank you again for your patience and understanding.

Hello, saif eddine trabelsi. Thank you for your feedback and 5-star rating. We're pleased to hear that you find the application valuable. Your support is greatly appreciated, and we remain committed to delivering a high-quality experience.

Hello, Oliver Cader. Thank you for your review and for taking the time to share your experience. We're pleased to hear that you were satisfied with our service and the prompt delivery. We also appreciate your patience while we resolved the issue with the code. We're glad we could assist and provide a clear explanation. Your honesty means a lot, and we're always here if you need anything in the future!

Hello, Consumer. We're sorry to hear about your experience. Unfortunately, we are not able to track your order or account details through this review alone. To assist you further, please contact us directly and provide more information regarding your issue. You can reach our support team by submitting a ticket here: http://bit.ly/HelperTicket For security reasons, ID verification is sometimes necessary to protect our users and prevent unauthorised transactions. If your verification was unsuccessful, it could be due to a mismatch or unclear documentation. For more information about the ID verification process and common reasons for failure, please refer to the following articles: [i] https://help.seagm.com/hc/en-us/articles/34251339571993 [ii] https://help.seagm.com/hc/en-us/articles/13705937977113 We understand how frustrating this must have been, and we’d like to see if there’s anything we can do to help resolve it for you. Please don’t hesitate to reach out.

Hello, Stozee. Thank you for your honest feedback. We are very sorry for the inconvenience you experienced with your recent orders. The issue occurred because your Bigo user ID is currently not supported for direct top-up in your region, which triggered the error: "User player ID area not supported for direct recharging." Because of this, we were unable to fulfil the order and processed a refund to avoid further delays. We understand how frustrating this must have been, especially after multiple attempts. We're glad to see you were able to complete your purchase using Bigo Cards instead, which can be a reliable alternative in cases like this. We appreciate your patience and look forward to serving you better in the future. If there's anything else we can assist you with, please feel free to reach out.

Hi, Sunny Duran. Thank you for your feedback. We’re sorry to hear about your experience. To assist you better, please contact us directly via LiveChat or submit a ticket at http://bit.ly/HelperTicket with your order details. We’re here to help and want to ensure you’re fully satisfied with your purchase.

Hello, Sardasht. Thank you for sharing your concerns with us. We understand that the verification process can be inconvenient, and we sincerely apologise for any frustration it may have caused. Please be assured that these security measures are implemented to protect your account and prevent unauthorised transactions, ensuring a safe and reliable experience for all our users. The identity verification is usually required only once per account. For more information, please refer to our verification guidelines here: https://help.seagm.com/hc/en-us/articles/13705937977113 If you need further assistance or clarification, feel free to submit a support ticket at http://bit.ly/HelperTicket Our team is ready to assist you promptly. Thank you for your understanding and patience.

Hi, Raymond. Thank you for sharing your feedback. We sincerely apologise for any frustration and inconvenience you’ve experienced. We’re glad to inform you that your purchase and delivery issue has been resolved, and the order has been successfully delivered. Please be assured that our customer service team follows strict company protocols, including KYC verification, to ensure the security of all transactions. We understand that obtaining payment proof can sometimes be challenging, depending on the payment method used, however, these measures are in place to protect both our customers and the company from fraudulent activity. We’re sorry if our responses via LiveChat and email have not met your expectations. Our team aims to respond to LiveChat inquiries within minutes and managerial mailbox tickets within 1-5 working days. According to our records, your new request is still under review, and our management team is actively handling your case through an email ticket. If you continue to experience difficulties, please contact us again via LiveChat or email with your case reference [#183XXX], and we will prioritise your issue to reach a resolution as quickly as possible. Thank you for your patience and understanding.

Hi, Md Mahir. Thank you for taking the time to leave a review. We're sorry to see a low rating and would appreciate any specific feedback you may have so we can understand your experience and improve. If there's anything we can assist you with, please don’t hesitate to reach out to our support team directly via LiveChat.

Hello, Lan. Thank you so much for the 5-star review! We're glad to hear Simon was able to assist you clearly and efficiently. We'll be sure to pass along your kind words. We also appreciate your feedback about the top-up process for other regions. We're always working to improve and will definitely consider that. Thanks again for your support!

Hello, Achraf Zineddine. Please accept our apologies for any inconvenience or frustration you may have experienced. To protect our customers and ensure secure transactions, our system may occasionally request identity verification when certain risk indicators are detected. This helps us prevent fraud, unauthorised transactions, and safeguard user security. You can learn more about this process here: https://help.seagm.com/hc/en-us/articles/13705937977113 Since you chose not to complete the verification, we respected your decision and issued a full refund of the amount we received, excluding any payment processing fees. Please note that payment processing fees are handled by the payment gateway and are not controlled by SEAGM. We never intend to cause any inconvenience or frustration and would appreciate the opportunity to review your case further. If you’re open to it, please reach out to us with your order details via our support ticket: https://bit.ly/HelperTicket Our team is ready to assist you. We value your trust and hope to find a resolution that meets your expectations.

Hello, Joshua Limpiado. Thank you for your feedback! We're glad to hear you found our support fast. We truly appreciate your trust and will continue striving to maintain the high level of service you expect from us.

Hi Schorsch, we're sorry for the frustration caused. To protect all users, SEAGM may request identity verification for flagged transactions to prevent fraud and unauthorised payments. If verification isn’t completed, the transaction will be automatically reversed. We understand this can be inconvenient, especially for simple purchases, and we’re actively working to improve the process. More info: https://help.seagm.com/hc/en-us/articles/13705937977113-FAQs-SEAGM-Account-Identity-Verification Refund timelines vary by payment method: https://help.seagm.com/hc/en-us/articles/360031102574-When-should-I-expect-my-refund If you need further assistance, please submit a ticket with your order details here: http://bit.ly/HelperTicket We’d be happy to help you directly. Thank you, and we sincerely apologise for the inconvenience caused.

Hi, Pushpendra Kumar. We believe your comment may have been submitted in error or is unrelated to our services. For assistance with your Free Fire account, please contact the official Free Fire support team directly. Thank you.

Hello, Tairun King. Thank you for reaching out. We want to let you know that your order has already been refunded on our side. As part of our security measures, we may sometimes ask for identity and payment verification to safeguard your account and prevent fraudulent activity. Please be assured that any personal information you provide is protected under our strict Privacy Policy: https://www.seagm.com/document/privacypolicy You can also learn more about our verification process here: https://help.seagm.com/hc/en-us/articles/13705937977113 If you have any questions or need further support, feel free to contact our Live Chat team anytime. We're here to help.

Hello, Amanda Elson. We're truly sorry to hear about your experience and appreciate you bringing this to our attention. We understand your frustration regarding the refund and the deduction involved. To clarify, the amount deducted is not an administrative fee from SEAGM, but rather a non-refundable processing fee charged by your payment provider (such as your bank, wallet, or card issuer) during the checkout process. These charges are unfortunately beyond our control and are not retained by SEAGM. In certain cases, we may also require account verification based on our risk mitigation system. This step is essential to help protect both our users and SEAGM from potential fraudulent activity. You can find more information about the identity verification process here: 🔗 https://help.seagm.com/hc/en-us/articles/13705937977113 We genuinely value your feedback and are committed to improving our service. If there’s anything further we can assist you with, please don’t hesitate to contact our support team by submitting a ticket at: 📩 http://bit.ly/HelperTicket Thank you, and we apologise for the inconvenience caused.

Hello, weeb mc weeb. Thank you for your feedback. We sincerely apologise for any inconvenience caused. Our identity verification process is designed to safeguard our users and prevent fraudulent activity. We understand your concerns regarding smaller purchases and want to assure you that we are actively working to find ways to improve this process and make transactions more seamless. To help us resolve your issue more efficiently, please submit your order details using the following link: 🔗 http://bit.ly/HelperTicket For more information on the verification process, you may find these articles helpful: [i] https://help.seagm.com/hc/en-us/articles/13705937977113 [ii] https://help.seagm.com/hc/en-us/articles/34251339571993 We truly appreciate your understanding and patience, and remain committed to resolving this matter as quickly as possible.

Hi, OH LaLa. Thanks for your feedback. Our product prices are determined by our suppliers and product team, based on updates from the game's official sources. Factors such as publisher restrictions, regional limitations, and exchange rates may also impact pricing. If you have concerns, feel free to reach out here: https://bit.ly/Helperticket We're happy to help! Thanks for your support.

Hello, Regin Rivales. Thank you for sharing your experience with us. We’re glad to hear that you found our customer service team helpful, but we sincerely apologise for the frustration caused by our verification process. Please note that our verification procedures are in place to protect our customers and ensure secure transactions. We recognise this may sometimes feel restrictive, and we are continually working to find the right balance between security and convenience. Regarding refunds, we want to clarify that while SEAGM processes a full refund of the amount we receive, any fees charged by the payment provider are unfortunately non-refundable. Refunds typically take 7–14 business days to process, and we apologise for any inconvenience this may cause. For your convenience, please refer to the following resources for more information: KYC Verification: 1. https://help.seagm.com/hc/en-us/articles/13705937977113 2. https://help.seagm.com/hc/en-us/articles/34251339571993 Refund Timeline: 1. https://help.seagm.com/hc/en-us/articles/360031102574 If you need any further assistance or would like us to personally review your case, please don’t hesitate to submit a support ticket here: http://bit.ly/HelperTicket. We are committed to helping you resolve any issues promptly. Thank you for your understanding and patience. We appreciate your feedback and hope to serve you better in the future.

Hello, Edouard. Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience you've experienced and understand how frustrating this situation must be. To ensure the safety and integrity of all transactions, SEAGM may require identity verification (KYC) in certain cases, especially when flagged by our system for security review. We acknowledge that this requirement may not have been clearly anticipated before payment, and we sincerely apologise for any confusion caused. If you’re not comfortable proceeding with verification, you may request a refund in line with our Refund Policy. Please note that any transaction fees are charged by the payment provider and are not retained by SEAGM. For your convenience, please refer to the following resources for more information: KYC Verification: 1. https://help.seagm.com/hc/en-us/articles/13705937977113 2. https://help.seagm.com/hc/en-us/articles/34251339571993 Refund Timeline: 1. https://help.seagm.com/hc/en-us/articles/360031102574 Should you need further assistance or clarification, please don’t hesitate to contact us by submitting a support ticket at http://bit.ly/HelperTicket. We are committed to providing you with prompt and effective support. Thank you for your understanding and patience. We genuinely appreciate your feedback and hope to serve you better in the future.