SEAGM

Hello, Joshua Wilson. We are sorry to hear about your experience and appreciate you bringing this to our attention. In order for us to investigate the issue and assist you properly, we kindly ask that you provide your order number or any related purchase details. Please email our support team at [email protected] so we can review the case and work toward a resolution. Thank you for giving us the opportunity to assist you.

Hi Richard Smith, We’re truly sorry to hear about your experience, and we appreciate you taking the time to share this feedback. This is certainly not the level of service we aim to provide. We’d like to look into this matter immediately and help resolve it as quickly as possible. Could you please send your order details or account information to [email protected]? Our team will review your case and assist you promptly. Thank you for giving us the opportunity to make things right.

Hello, Willi Casper. We’re sorry to hear about the confusion during your verification process. We understand how frustrating it can be when instructions aren’t clear. Please note that your order has been refunded. For future reference, SEAGM provides a detailed guide to completing KYC verification smoothly, which explains the documents required and how to submit them correctly: [i] https://help.seagm.com/hc/en/articles/423-How-to-complete-the-SEAGM-KYC-verification-process-quickly-and-smoothly We appreciate your feedback and will continue working to make our process simpler for all customers.

Candy Teo， 您好。我们已为您办理退款。此次充值因抖音系统的风险把控被自动拦截并退回，款项将在 7–14 个工作日内 原路返还至您的账户，请您耐心等待。若有任何疑问，欢迎随时通过 Live Chat 联系我们，我们会尽快为您协助处理。感谢您的理解与支持！

Hi, Sarah. Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. The KYC process is a regulatory requirement designed to protect customer transactions, though we understand it may have caused some inconvenience. For more information about our KYC process, please visit: [i] https://help.seagm.com/hc/en-us/articles/13705937977113-FAQs-SEAGM-Account-Identity-Verification Regarding the processing fee, please submit a ticket to our team at http://bit.ly/HelperTicket so we can review your case and ensure a fair resolution. Thank you for your patience and understanding.

Hi, John. Thank you for bringing this matter to our attention. We’re sorry to hear about your experience and would like to investigate this further. Please submit a support ticket via our official channel at http://bit.ly/HelperTicket , and our team will review your case promptly to ensure it is resolved appropriately.

Hello, Elite. We’re sorry to hear about your experience. SEAGM requires KYC verification for certain transactions to ensure account and payment security. For more information, please see: [i] https://help.seagm.com/hc/en-us/articles/13705937977113-FAQs-SEAGM-Account-Identity-Verification Unfortunately, we are unable to locate your order with the information provided. To help us assist you promptly, please submit your order details here: http://bit.ly/HelperTicket We appreciate your understanding and look forward to resolving this issue.

Hello, MobileKingPro MC. We’re sorry for the experience you had with SEAGM. Please share your order details via this link: http://bit.ly/HelperTicket so we can assist you promptly. Thank you for your understanding.

Hi, YaakubYussof. We’re sorry to hear about the inconvenience with your account. To help us resolve this as quickly as possible, please share more details about your account by submitting a request here: http://bit.ly/HelperTicket Our team will review your case and assist you promptly. Thank you for your patience!

Hi, Aluko Taiwo. We’re sorry to hear about your experience and understand how frustrating this must have been for you. Please know that we never want any customer to feel ignored or stuck during the verification process. KYC verification is an important step to ensure the security of all accounts and transactions. We understand it can be inconvenient when documents are rejected. This usually happens when some details don’t fully meet our verification requirements. To help us resolve this quickly, please reach out again through http://bit.ly/HelperTicket and include your order number. Once we receive your information, we’ll escalate your case for review and work to resolve it as soon as possible. For your convenience, here are a few resources that might help: 🔗 https://help.seagm.com/hc/en-us/articles/34251339571993 🔗 https://help.seagm.com/hc/en-us/articles/13705937977113 We truly appreciate your patience and feedback. It helps us improve our process and provide better support for all customers.

Hello, Mohd Sahid. We’re sorry to hear that you’re experiencing trouble recharging on Bigo Live. This issue appears to be caused by regional restrictions set by the game itself. Please reach out to the game’s official support team for more details regarding these restrictions. We apologise for the inconvenience and are here to assist you if you need any further help.

Hello, Elias. We’re sorry to hear that you’re experiencing difficulties purchasing a Steam card. To help us investigate and resolve this matter promptly, please get in touch with our LiveChat support at http://bit.ly/SGMLiveChat and provide your issue or order details. Our support team will review your request and assist you as soon as possible. Thank you for bringing this to our attention.

Hello. We’re sorry to hear about your experience. We understand how frustrating this situation must be. Please share your order details with us by submitting them at http://bit.ly/HelperTicket and our support team will review your case and assist you in resolving the refund issue as quickly as possible. Thank you for your patience and understanding.

Hello, Narathip Latthiwongsakorn. Thank you for your feedback, and please accept our sincere apologies for the delay and any inconvenience caused. We understand your frustration and truly regret that it took additional time to resolve the issue, as we needed to coordinate with the relevant team to ensure everything was handled accurately. We’re pleased to inform you that a corrected version has now been sent to you via email. Kindly review it at your earliest convenience and let us know if everything is in order. Your satisfaction is very important to us, and we truly appreciate the opportunity to make things right. Thank you again for your patience and understanding.

Hi, Stefan. Thank you for taking the time to leave a review. We're really sorry to hear that the KYC process felt frustrating. That’s not the experience we want for our users. After reviewing your case, we found that the documents submitted were a bit too blurry to be accepted, which is why the verification didn’t go through. We understand how that can be annoying, and we appreciate your effort. The KYC process is in place to help keep accounts and transactions safe, especially for higher-risk items. We’ve processed the refund as requested, and we hope that part of the experience was smooth. If you decide to give us another try, we’d be happy to guide you through the KYC steps. These resources can also help speed things up: 🔗 https://help.seagm.com/hc/en-us/articles/13705937977113 🔗 https://help.seagm.com/hc/en-us/articles/34251339571993 Thanks again for your feedback. It helps us improve.

Hello, Klant. We sincerely apologize for the inconvenience caused by your recent UC purchase. Due to updated PUBG policies, recharges linked to Player IDs associated with email accounts cannot be processed through our system, which unfortunately resulted in your order being canceled. Regarding the refund, we refund the amount received for the product. However, payment processing fees charged by third-party providers are non-refundable and beyond our control. We understand your frustration and appreciate your feedback. If you have any further questions or require assistance, please contact our support team directly via LiveChat. We’re here to help. Thank you for your understanding.

Hello, Michael Masters. Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand the frustration caused by delays and verification requests. At SEAGM, the safety of our users is our top priority. In certain cases, even low-value transactions may trigger identity verification based on specific risk indicators. This process is designed to prevent fraud and complies with global standards. You can read more about our identity verification procedures and scam alerts here: [i] https://help.seagm.com/hc/en-us/articles/13705937977113 [ii] https://help.seagm.com/hc/en-us/articles/49374128545561 We regret that this made you feel uncomfortable, as that was never our intention. Your feedback is valued, and we are reviewing the matter internally to improve the customer experience. If you need further assistance, please provide more details about your order by submitting a ticket here: http://bit.ly/HelperTicket This will help us support you more effectively.

Hello, ahmad khalil. Thank you for your feedback. We apologise for the inconvenience caused. After reviewing your order, we found that it was refunded because the recharge could not be completed. The Player ID you provided is linked to an email account, and due to recent PUBG policy changes, we are unable to process recharges for email-linked accounts. We understand this may have been frustrating and appreciate your understanding. Please don’t hesitate to contact our support team if you need further assistance.

Hi Dihan Parvaze, we're truly sorry to hear about your experience. We understand how upsetting it can be to make a payment and not receive what you expected. After reviewing your order (P75765928), it appears that the payment was not successfully processed. What you're seeing on your card or bank account is a pre-authorised payment, a temporary hold placed by your bank while waiting for confirmation from us. Since the payment was unsuccessful, no diamonds were delivered, and the amount should be automatically released back to your account within a few working days, depending on your bank’s processing. Please be assured that you will not be charged for a failed transaction. Your money is not lost, and we understand how frustrating this can be. If the funds are not returned within a few business days, we recommend contacting your bank for an update. You can also reach out to us directly, and we’ll be happy to assist further. Thank you for your patience and understanding.

Hello, Pedro. Thank you for your feedback. We're sorry to hear about your concerns. If you've already submitted your information, our team will review it and get back to you shortly. To help us assist you faster, please provide your order details or email address via our live chat: http://bit.ly/SGMLiveChat We’re here to help and appreciate your patience.