SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Written by the business, not verified by us.
Is SEAGM legit?
SEAGM (seagm.com) has a 3.1 out of 5 rating on OK.one, based on 742 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 373 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions.
Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.
Auto-generated from all reviews of this business. For reference only.
I bought a binance gift card usdt and cannot redeem on my binance account. When i try to redeem a message appears saying that code cannot be redeemed on my country. I contacted to support and the answer was that nowadays (1/04/2025) usdt gift card cannot totally be redeemed on Spain. If you check the description of product i don't see anything about this. Also the gift card is selled like global. The seller didn't give me a solution because they said that is my fault but if you check the description of the item you cannot see that Spain is a country unavailable to redeem the code, only appears the following countries: EEA Regions， Bangladesh, Nepal, Algeria, Bolivia, Ghana, The Dominican Republic, Saudi Arabia, China, Russia, Iran, Turkey, Vietnam, Kazakhstan and others depends on the country regulations. Scam i cannot recommend this site
Reply from SEAGM2025-04-05
Hi Manuel Bermúdez,
Thank you for your feedback, and we’re sorry to hear about the difficulty you’re experiencing with redeeming the Binance USDT gift card.
Due to recent changes in Binance's policies, users in the European Economic Area (EEA), including Spain, are no longer able to redeem USDT gift cards on their platform. This update is due to Binance's decision to limit services in this region. We understand that this situation is frustrating, and we apologize for any confusion caused.
More information: https://www.financemagnates.com/cryptocurrency/binance-finally-delists-tether-usdt-from-european-spot-trading-in-compliance-with-mica/
As a potential workaround, you might consider using a valid VPN, which may help bypass the regional restriction and allow you to redeem the card.
As noted in our return policy, digital products such as gift cards are non-refundable and non-exchangeable, but if you need further assistance, please don't hesitate to reach out via our support system: http://bit.ly/HelperTicket
We're here to assist you in resolving the issue. Thank you for your understanding and patience.
I purchased $50.00usd digital code for $48. I knew it was sketchy but the website seemed legit. Delivery was instant but could not redeem due to low balance. I literally needed to escalate it to credit card resolution dept since this business cannot own hp to their mistake.
Dear customer, Greetings from SEAGM. Kindly be informed that our company does enforce a return policy which stated on the website that "Any form of CD Key, Time Card, Expansion, Game Points, Pre-paid Card, Trial/Beta/Item Code sold is neither refundable nor exchangeable.". As such, a refund is not eligible in this case. Kindly close the dispute. Thank you.
Reply from SEAGM2025-04-04
Hello, Taehyeong Lee. Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced. We understand your frustration regarding the issue with the digital code, and we're committed to resolving it.
To assist you further, could you kindly provide more details by submitting a support request at http://bit.ly/HelperTicket? This will help us look into the matter more effectively and ensure we address the issue properly.
Again, we apologize for the experience, and we hope to resolve this as quickly as possible.
I bought Razer gold card from the website and I paid in cash via efecty, efecty service is almost fast and in real time, I paid and I have my receipt, for over 7 hours now I'm yet to receive confirmation of my payment neither have I received my code, I chatted up the customer service and I was being told that they haven't received my payment, it sounds unreal because this is not the first time I'll be paying for product via efecty, it's the most secure and fast payment method ever, up till now that I'm writing this review, I've not receive my order and it's annoying.
Reply from SEAGM2025-04-04
Hello, David Mahone.
Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating it can be to face delays after completing your payment.
Kindly share more details regarding the issue with us by submitting a ticket at http://bit.ly/HelperTicket. This will help us better assist you and ensure we resolve the situation as quickly as possible.
Thank you for your patience, and we apologize for the inconvenience caused.
They blocked one of my game accounts and said as reason that someone tried a chargeback. Wasn't me though and hence I was unaware of any chargeback for my account. Heck I dunno who would even spend money on my game account besides me...
To unlock it again they demanded a proof of purchase for a purchase I never made to begin with. And I am quite sure they could check that since you need a (seagm) account to buy anything there. So this is kind of nonsense to demand something you know the other party cannot provide. But hey... they offer an alternative in the same request...
As alternative they asked me to do a "verification process" which in their mind is you sending them a selfie with your national ID. Makes even less sense. What does it proof if there really was a chargeback - which there wasn't? I still cannot proof a purchase I never made by it. It does not proof any of my previous purchases (yes, I made purchases without any problem beforehand). Does it proof that I as person exist? I dunno what they are thinking...
Honestly just seems shady as hell - especially since I was able to use it for about half a year without such ridiculous demands.
After I explained them that I cannot proof a purchase I never made and that their demand of a selfie with my national ID visible is ridiculous and will not happen, I simply got informed that the game account will be kept blocked. That's right. The game account. Not the seagm account. That one I can still use. Makes no sense at all.
Reply from SEAGM2025-04-01
Hello, Konsar. Thank you for sharing your feedback, and we're really sorry to hear about the frustration you've experienced.
To clarify, our risk mitigation tools are designed to protect both users and SEAGM from potential fraud. In cases where suspicious activity, such as a chargeback, is detected, we take extra measures to secure accounts, including requesting verification. We understand this might feel inconvenient, but it’s part of our commitment to keeping your account and transactions safe.
We realize that you may feel the selfie and ID request is unnecessary, but it’s a security step to verify your identity and ensure no fraudulent activity occurs on your account. This process is in place to protect users from any potential misuse. We acknowledge that it can be frustrating, and we apologize for any confusion caused. You may refer to the link for further information:
[i] Identity verification,
https://help.seagm.com/hc/en-us/articles/13705937977113-FAQs-SEAGM-Account-Identity-Verification
If you feel that your case requires further review, please reach out to us through http://bit.ly/HelperTicket , and our team will be happy to assist you.
Again, we apologize for the inconvenience and appreciate your understanding.
Received the gift card codes as promised. However, the electronic payment surcharge might discourage some people from making more purchases, compared to sites with a lower surcharge.
Reply from SEAGM2025-03-31
Hello. Thank you so much for your kind words, ZZ Ng. We appreciate you taking the time to share your experience and suggestion with us, we will note it down and look into it. Thanks again and have a nice day ahead!
Hello, Manu. Thank you for your feedback and we apologise for any inconvenience this may have caused.
To assist you better and check the status of your order immediately, please contact us via LiveChat and provide us with your order number or details. Our team is ready to help you resolve this issue quickly.
LiveChat: http://bit.ly/SGMLiveChat
We appreciate your understanding and look forward to assisting you. Thank you for your patience!
I have been using the app for 2 years. Before never have problem topping up my douyin account. But today, there was an error because they use an unofficial way to topup and cause it automatically refund back the money to their Alipay. The app took my money and didn't help me topup. I talked to four customer support but with lousy replies. Tell me I have to be patient and wait 1 to 3 working days. Today is Friday so I have to wait 5 days. This type of error isn't my fault but I have to lose time and money for their faults. They refuse to help me solve the problem instantly and refuse giving me a refund.
Reply from SEAGM2025-03-22
Hello, Chris Tansurawat. We sincerely apologise for the inconvenience this has caused you. We understand your frustration and appreciate your patience as we work with the operator’s support team to resolve this issue. At the moment, the situation is under review, and we are actively following up on your case.
Please be assured that once we have an update, we will email you directly with the details. In the meantime, feel free to reach out to us via Livechat for any further questions or assistance.
LiveChat: http://bit.ly/SGMLiveChat
We truly value your continued support and will do everything we can to get this sorted as quickly as possible.
couldn't be more difficult.
absolutely horrible experience with this company. I bought a gift card to send to my friend in China... ok but... you can't just do that. You have to go through some bizarre "verification" process. Why...? I bought the gift card. I should be able to send it to whoever the heck I want!!! I had to upload (twice) my photo and goverment ID. Then I have to send the payment reciept. Which I did - twice! One from the email they sent me one from the paypal reciept. But it was rejected both times. Why??? They wanted my full bank account number. LIke no I'm not giving you my full bank account number. This is insane
Reply from SEAGM2025-03-20
Hello, Nick Barrett. We’re truly sorry to hear about your frustrating experience. We understand that the verification process can be inconvenient, but please know that it is in place to ensure both your security and ours. If flagged by our risk mitigation tool, we may ask for additional documents to help protect your transaction. This process is essential in maintaining a safe and secure environment for all users.
We’ve checked your order, and we can confirm it was successfully delivered. For more details on why verification is necessary, you can check out this article on our Identity Verification FAQs,
https://help.seagm.com/hc/en-us/articles/13705937977113
If you have any further concerns or need clarification, please don't hesitate to reach out by submitting a ticket at http://bit.ly/HelperTicket
We’re here to assist you in any way we can.
Once again, we apologise for the inconvenience, and we truly appreciate your feedback.
My order has been refunded.
However, it hasn't been reflected on my card yet, it's been more than the average time.
Reply from SEAGM2025-03-18
Hi, zua. Thank you for your feedback, and we’re sorry to hear you're experiencing this issue.
After reviewing your order, we can confirm that the refund has been processed and a confirmation was sent to your payment email.
Unfortunately, depending on your bank's processing times, refunds can sometimes take up to 10+ business days to show up on your card statement. If it's been longer than that, we recommend reaching out to your bank for further assistance. You can also find more information on refund durations in the article, https://help.seagm.com/hc/en-us/articles/360031102574
We’re truly sorry for the inconvenience this has caused, and if you need any further help, please don’t hesitate to contact our LiveChat support at http://bit.ly/SGMLiveChat. We’re here to assist you.
Thanks so much for your patience and understanding!
SEAGM, Support Service is really great so far and I'm willing to do more business with SEAGM it's a great app to use for multiple purpose world wide, I want to say a big thank you to you guyz for your production.
Reply from SEAGM2025-03-15
Hello, Brandon. Thank you so much for your kind review! We're thrilled you’ve had a great experience with SEAGM and our support service. Your feedback means a lot to us, and we’re excited to continue serving you for all your needs. Looking forward to doing more business with you in the future! 😊 Thank you for choosing SEAGM!
Hello, Ta Rz An. Thank you for taking the time to leave us a great rating – it’s much appreciated! You may purchase diamonds here, https://www.seagm.com/direct-topup
We look forward to serving you again soon. Thanks again and have a nice day ahead!
Hello, Alif. Thank you for your 4-star review! We appreciate your feedback. If there are any issues with your order, kindly provide more details by submitting a ticket at http://bit.ly/HelperTicket. This will help us assist you more effectively.
We look forward to resolving any concerns you may have!
Hello, Hizam bin saruji hizam. Terima kasih atas maklum balas anda. Kami mohon maaf atas kesulitan yang anda alami dengan top up diamond. Kami telah semak dan pesanan anda telah diselesaikan. Kami mohon maaf atas kelewatan yang berlaku. Jika ada sebarang masalah atau pertanyaan lain, jangan ragu untuk menghubungi kami lalui LiveChat. Terima kasih atas kesabaran anda!
Hello, Kayshanielia Osbourne. Thank you for the positive feedback! We're glad to hear that you were satisfied with the fast responses. If there's anything else we can do for you, don't hesitate to reach out!
Hello, FF overhaul. Thank you for the positive feedback! We're glad to hear that you were satisfied with the fast responses. If there's anything else we can do for you, don't hesitate to reach out!
Customer service is excellent and extremely patient because I misunderstood and ordered 2 packages of an out of stock item, and customer service briefly said it was a "maximum purchase" (already).
I ordered twice for an out of stock package and had major misunderstanding due to seemingly vague and brief messages. Customer service was very patient and kind and I am now awaiting my (probably and hopefully full, minus the processing fees for the merchant) refund. Accidentally gave a bad review due to my misunderstanding and ended up giving an excellent review to the guy that helped me. I'm a bit suspicious because I am waiting for my refund still and I spent a little more than $40.
Reply from SEAGM2025-02-24
Hello. Thank you so much for your kind words, CG. We appreciate you taking the time to share your experience and suggestion with us, we will note it down and look into it. Thanks again and have a nice day ahead!
Very slow live chat support service. Their fault they can’t recharge the amount but already deducted your money from bank. Then will refund it in 30days or more. Service is a Joke!! Will never top up in this site again! Rubbish trash service
Reply from SEAGM2025-02-17
Hello, Sainty Saintyx. We apologise for the bad experience you had in SEAGM.
Kindly share more details regarding the issue by submitting your order details at http://bit.ly/HelperTicket. It will help us better assist you.
Thank you and we apologize for the inconvenience caused.
Was good at first was good i did all verification but now verification again. I did what they said but seems was not enough they more and more documents
My account is no longer purchasing
Kinda boring
Reply from SEAGM2025-02-12
Hello, ALLANLANO MAKHAZA. We are sorry to hear that you had a frustrating experience in SEAGM.
SEAGM will require a user to do verification if flagged by our risk mitigation tool. Documents are one effective way to identify and ensure that the payment is secured. This acts as a protection for the user as well as SEAGM.
You may refer to the link for further information:
[i] Identity verification,
https://help.seagm.com/hc/en-us/articles/13705937977113-FAQs-SEAGM-Account-Identity-Verification
Kindly share more details regarding the issue with us by submitting it at http://bit.ly/HelperTicket. It will help us better assist you.
Thank you and we apologize for the inconvenience caused.
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