SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Written by the business, not verified by us.SEAGM (seagm.com) has a 3.1 out of 5 rating on OK.one, based on 742 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 373 of them were added in the last 12 months. Last updated 2026-10-25.
Reviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions. Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.
Auto-generated from all reviews of this business. For reference only.They have very good and fast customer service.
Hello, Ahmed z. Thank you for the lovely feedback! We’re happy to know our team made a positive impression. Your support means a lot to us, and we look forward to assisting you again!
Wonderful service, I have been deprived of human support these last 2 years. All I asked for. thanks in advance Jennifer J. .
Hello, Julian Tannous. Thank you so much for your heartfelt feedback! We’re especially glad to know that Jennifer J. was able to provide the personal assistance you were looking for. We’ll be sure to share your kind words with Jennifer. Your support truly means a lot to us!
bro i ordered my diamond ff like a few days ago until now i don’t receive it , this is a scam or wht ?
Hi simyun, We sincerely apologize for the delay and truly appreciate your patience throughout the process. Your order was temporarily placed under review while we completed the required KYC verification with you. Please be assured that the KYC process is secure and conducted as part of our standard verification procedures. We sincerely appreciate your cooperation and understanding throughout the verification process. We’re glad to confirm that your order has now been successfully delivered. Thank you again for your patience and cooperation.
Scammed. Do not trust them Gave me a invalid card and customer service is non existent. Trying to get a real answer for two days with no help at all. They wont even allow a refund
Hello, Zabiomaru. We’re sorry to hear that your recent purchase did not go as expected. We understand how upsetting it can be when a card cannot be redeemed and you’re unable to get a clear resolution. We’d like to have our team check the matter properly, but there is not enough information in the review for us to identify the order. Please reach out to us at [email protected] with your order number so we can investigate the issue. If you have already opened a support ticket, please add the ticket number to your review so we can locate the case more easily and follow up with you. We hope to have the opportunity to review what happened and assist you with the matter.
CODE NOT WORKING AFTER I PAID THEM FULL PRICE THE CODE THEY GAVE ME IS NOT WORKING. THEY SAID FILE A REPORT BUT THEY IGNORING FOR 3 DAYS NOW. THEY WASTED MY TIME WAITING FOR THEM TO REPLACE THE CODE BUT NOW I'VE CHANGE MY MIND AND I WANT A FULL REFUND I HAVE PROOF THAT THE CODE ISN'T WORKING I HAVE SCREENSHOT. I HOPE THEY FIND CONSEQUENCES FOR SCAMMING PEOPLE
Hi Brykage, We sincerely apologize for the delay and truly appreciate your patience while we investigated the issue. After carefully reviewing the case, we have confirmed that the issue originated from our supplier’s side. We understand how frustrating this experience may have been, and we’re sorry for the inconvenience caused. Please feel free to contact us directly so we can assist you with the available refund option and work towards resolving this matter for you. Thank you again for your patience and for bringing this to our attention.
Hello, Kim. Thank you for your kind feedback! We’re delighted that you had a positive experience with our team. Your support is greatly appreciated, and we look forward to welcoming you back!
Great live customer service and fast delivery of products. Good selection as well
Hello, Aidan. Thank you for sharing your experience! We’re glad SEAGM has been a convenient choice for your purchases. It’s always our goal to make every step as seamless as possible. We truly appreciate your support and hope to serve you again soon!
Worst took money services not recieved over old outdated ways the service says instant service delivered nothing delivered till now contacted chat all just a big scam not offering refund or anything
Hello, Oseed Khan. We’re truly sorry to hear about your experience and understand how frustrating it is to pay for an order and not receive the service as expected. As there are no order or ticket details in the review, we’re unable to identify the specific transaction or check what happened. Please contact our team at [email protected] with your order number so we can locate the case and review it properly. If you have already contacted our team, please update your review by adding your ticket number so we can locate your case and follow up accordingly. We’d appreciate the opportunity to look into this and assist you further.
bought another giftcard, my second purchase from this website. I got my 10 dollar US nintendo eshop giftcard immediately after purchase (since ff7 remake was on sale). I did get logged out at first though which led me to panic and had to reset my password cause i forgot it when i was entering it to retrieve the code but aside from that, super nice! thanks, thanks, will buy again in the future!!
Thank you so much for coming back to SEAGM for another purchase! We’re thrilled that your Nintendo eShop Gift Card reached you right away and that you had a smooth experience overall. We also appreciate your understanding regarding the login hiccup. It means a lot to know you’re happy to shop with us again, and we’ll be here whenever you need us!
Customer Service is fast and easy to talk to, also the refund is also fast.
Thank you for your kind feedback, Alainstair Roe Pigao! It’s wonderful to know that our team was able to make your experience smooth from start to finish. We truly appreciate your trust in SEAGM and hope to welcome you back again soon!
Hello, Red. We truly appreciate your kind feedback! It’s great to know our service left you with a positive impression. Thank you for choosing SEAGM, and we look forward to assisting you again!
This is my first time buying a Japanese Nintendo eShop card from SEAGM. I checked multiple times to make sure that my Nintendo account is set to the Japan region, and I also double-checked that the PIN I entered was exactly the same as the one provided. Unfortunately, the code they gave me is invalid. I contacted customer support for assistance, but I still haven’t received any response. I will gladly change my review if they can resolve this issue on the same day I post this review. (After 2 days, they finally provided me with a new PIN that worked. I’ll change my rating to 3 stars from 1. Since this was my first time using their service and I encountered this problem, I can’t give them a higher rating. I appreciate that they eventually resolved the issue, but the delay and initial problem affected my experience.)
Hello, Carlo. We sincerely apologise for the inconvenience and frustration caused by the invalid Nintendo eShop code and the delay in receiving assistance. We’re glad that our team was able to confirm the code issue, and a replacement code has now been sent to you. We hope the replacement has resolved the issue and allowed you to enjoy your purchase as expected. If you’re satisfied with the resolution, we would truly appreciate it if you could consider updating your review to reflect your experience with the support provided. Thank you for giving us the opportunity to make things right.
My account had been suspended way too many times for the stupidest reasons, and it’s so difficult for it to be unsuspended.
Hello. We sincerely apologise for the frustration caused by account suspensions and the difficulty you experienced when trying to have your account restored. We understand how inconvenient this can be, especially when you’re unable to access your account as expected. We’d appreciate the opportunity to look into your experience and understand what happened. Please contact our team at [email protected] with your account details and any related ticket information, so our team can review the case and assist you further. Thank you for bringing this to our attention. We’ll do our best to help.
Thank you for your 5-star review, Fendy Uooze! We’re glad to hear you had a pretty great experience with SEAGM. We truly appreciate your support and look forward to serving you again!
Helpful support staff. Resolved issue within the first 3hrs. Good customer service.
Thank you for your wonderful 5-star review, KuyaIshy! We’re glad to hear that our Support Team was helpful and able to resolve your issue within a few hours. We truly appreciate your kind feedback and support!
Hello, Yas. Thank you for your 5-star review! We’re glad to hear that you received fast and prompt assistance from our team. We truly appreciate your support and look forward to serving you again!
I bought 2 cards and both were stolen. I contacted support and they asked me to wait 5 days. Even though the listing says it's Instant delivery. I provided everything they asked me for
Hello. We sincerely apologize for the inconvenience and frustration caused by this experience. We understand how concerning it is when purchased codes don't work as expected. As no order or ticket details were provided, we’re unable to review the specific case. Please contact our team at [email protected] with your order number. You may also update the ticket number in this review once submitted, so we can locate and follow up on your case. We take your concern seriously and appreciate the opportunity to look into this for you.
Thank you, Hridoy, for your 5-star review! We’re glad to hear that you like the app’s interface and overall experience. We truly appreciate your support and hope to serve you again soon!
Most of the orders received very quick. Even some of the orders could be stuck, the customer service will help to process it. Overall it was good.
Hello, Rong Xing Choong. Thank you for your wonderful 5-star review! We’re glad to hear that most of your orders were delivered quickly and that our Support Team was there to assist when an order took longer than expected. We truly appreciate your understanding and support, and we look forward to serving you again!
Respond in time , good problem solving
Thank you for your 5-star review, Brian! We’re glad to hear that our team responded promptly and was able to resolve your issue effectively. We truly appreciate your kind feedback and support!
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