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Events & Entertainment

SeatGeek

201 reviews

4.0201 reviews
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About SeatGeek

Data updated
Website
seatgeek.com
Category
Events & Entertainment
Location
United States · New York, NY
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
31% (14/45)
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Is SeatGeek legit?

SeatGeek (seatgeek.com) has a 4.0 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 31% of negative reviews. Last updated 2026-08-10.

What people say

我们买了 4 张很棒的门票来参观……

我们购买了 4 张优质门票,观看 6 月 9 日在阿拉巴马州奥本大学校园内的乔丹-黑尔体育场“染场”观看阿根廷和冰岛之间的国际足联“友谊赛”。 门票的价格非常合理,在同等 40 码线上的较低层(第 30 排)设有绝佳座位,可以欣赏到所有活动的美景。 隐藏费用并没有什么意外,一切都在比赛开始前几周就处理好了。 我从休斯顿赶来参加。 这场比赛的所有四张门票加起来的价格比在休斯顿 (NRG) 体育场 500 区观看两支我没有兴趣观看的球队之间的小组赛比赛的一张门票的价格还要低! 我未来的娱乐场所肯定会使用 SeatGeek 预订服务。

很棒的快速购买体验……

通过 SeatGeek 进行快速购买的体验非常棒。 Seats were amazing views. However the actual seats themselves were TINY. Not the fault of SeatGeek though.我们只是在地板上没有移动的空间,因为座位上每个人都肩并肩,而且前面的一排距离使用太近了,我觉得我会因为以合适的角度站立而摔倒。 And I’m a tiny person.

B
Ben · 1 review · Experienced 2026-07-30 ·

There is no actual customer support

There is no actual customer support. Zero predictive pricing for concerts and events. Unwilling to upgrade tickets even when there are hundreds of seats available for less than what I paid.

A
Aaron Rogers · 1 review · Experienced 2026-05-24 ·

This has to be the worse company out…

This has to be the worse company out there. I bought tickets through them for a concert 3 weeks before concert. The day of concert my tickets didn’t work and no one from desk was willing to help me at all. I had to then go a buy tickets again through ticket master because the concert was out of state so didn’t want to waste the trip not being able to attend. I called seat geek several times to make it right and never could get any help they would just keep pushing me on to someone else. I’ve tried to dispute claim through my bank and it ended up becoming a failed dispute. When I also Provided proof I have to buy more tickets and that the original tickets would not download. After doing some research I’ve seen many people having issues with this shady company. I would advise everyone to never spend money with this company because eventually this scam you out of your money it’s just a matter of time.

A
Andrea McDonough · 14 reviews · Verified · Experienced 2026-03-04 ·

Loved my seats

Loved my seats. Fair price and great experience!

L
LYNCIA · 5 reviews · Verified · Experienced 2026-02-05 ·

Exceptional price…

Tickets bought were an excellent price & location ideal. Easy access

J
Jason Cohen · 1 review · Experienced 2026-07-26 ·

First time and Last Time

First time using this service and my last time . I paid a lot of money for the tickets and the parking pass, pass never arrived. The customer service is deplorable, they are too cheap to hire US Based help and makes the customer experience awful . I strongly suggest going elsewhere .

轻松、流畅的购票体验

SeatGeek 使购买 Longhorns 对阵 Texas A&M 比赛的门票变得快速、轻松。该网站导航简单,价格显示清晰,我能够轻松找到很棒的座位。结账过程很顺利,我的票也很快就送到了。总的来说,这是一次很棒的体验,我肯定会在以后的活动中再次使用 SeatGeek。

Y
Ylli · 2 reviews · Experienced 2026-07-18 ·

Great experience I booked 3 tickets for the World Cup all the time they delivered the tickets on time. Easy to understand before buying what seat you will get . On my own experience I highly recommend to use them

D
Duane · 3 reviews · Experienced 2026-04-13 ·

It really SUCKs no Handicap…

It really SUCKs that they do not show handicap seating, or offer it, Had to call directly to the location to get accommodation for a wheelchair. Shame on YOU! ! ! !

T
Trey · 1 review · Experienced 2026-07-19 ·

I bought and paid for aisle seats and…

I bought and paid for aisle seats and they would not honor that. I have been to over 500 concerts and have spend a ton on aftermarket tickets. I have never had such a bad experience. Their sellers must be scammers especially because the rep told me they could not even reach the seller. I got stuck with the tickets I did not buy. I was planning to take my 83 year old dad but because the seats were not the isle I bought, he did not attend. I have never had an issue with Stubhub and I have learned my lesson as this company does not care about its customers and does not do the right thing.

J
Jerah De la Cruz · 1 review · Experienced 2026-07-23 ·

Seat Geek lets you get scammed

SeatGeek knowingly allows the sale of tickets with non-transferrable benefits while denying you access to the original buyer, which is necessary. Shame on you Seat Geek. This practice is reprehensible.

Reply from SeatGeek2026-08-06

Hello Jerah! Thank you for your feedback, and we take into consideration any areas of opportunity to work on! We uphold the Buyer Guarantee, and that states tickets will be delivered in time for the event and get you into the event. Your purchase is protected. If anything is ever needed, don’t hesitate to reach out to us at [email protected]. CX at SeatGeek

J
JAC · 1 review · Experienced 2026-07-17 ·

I paid nearly $400 for these tickets…

I paid nearly $400 for these tickets under the assumption that they were fully guaranteed. However, upon entering the stadium, I discovered two other individuals already occupying my assigned seats. They possessed valid tickets on phone showing the exact same tickets. When I brought this to the attention of the stadium staff, they directed me to contact SeatGeek since the purchase was made through a third-party platform. I immediately attempted to resolve the issue using the SeatGeek in-app chat. The representative instructed me to reach out only after the event concluded. Furthermore, I searched for a customer service phone number to speak with someone directly, but no contact number was available. The app support refused to assist me in real-time, my party and I were unable to enjoy the game from the seats we purchased. I did everything in my power to resolve this problem at the venue, but the lack of immediate customer service left us stranded and standing. SeatGeek failed to provide valid tickets and lacked the necessary real-time support to fix the error.