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Shopping & Fashion

Sebago

103 reviews

4.5103 reviews
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About Sebago

Data updated
Website
sebago.co.uk
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
102 reviews
Replies to negative
60% (6/10)
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Is Sebago legit?

Sebago (sebago.co.uk) has a 4.5 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 60% of negative reviews; 102 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

Z
Zilllens · 9 reviews · Verified · Experienced 2025-10-10 ·

Lovely boots

Lovely boots. Perfect fit. High quality

Reply from Sebago2025-10-27

Hi, we're happy to hear that you are enjoying the boots. Thank you for your high-quality feedback; it means a lot to us. Sebago Customer Service

G
Graham Harris · 2 reviews · Verified · Experienced 2025-10-10 ·

Quality handmade product

Quality handmade product, great value especially at regular sales discounts, and always quickly delivered.

Reply from Sebago2025-10-27

Hi Graham, we're happy to hear that you find your purchase to be of great quality and value. We appreciate your positive feedback regarding our fast delivery service. Sebago Customer Service

n
neil · 14 reviews · Verified · Experienced 2025-08-05 ·

Bought yet another pair of sebago…

Bought yet another pair of sebago sailing shoes, love this brand, fit me so snugly and great on my boat and when i go ashore to refresh myself

Reply from Sebago2025-10-27

Hi Neil, we're happy to hear that you love our Sebago sailing shoes. It's great to know they fit you snugly and are perfect for your boat and onshore activities. Thank you for your continued support. Sebago Customer Service

P
Paul Anderson Wood · 5 reviews · Verified · Experienced 2025-10-10 ·

great price

great price, fast delivery

Reply from Sebago2025-10-27

Hi Paul, we're happy to hear that you received your order quickly and found it at a great price. Thanks for your positive feedback. Sebago Customer Service

A
Allan · 27 reviews · Verified · Experienced 2025-10-10 ·

Outstanding product range

Outstanding product range, high quality and fast service & dlivery.

Reply from Sebago2025-10-27

Hi Allan, we're happy to hear that you enjoyed our high-quality products and fast delivery service. We appreciate you taking the time to share your positive experience. Sebago Customer Service

P
Paul · 5 reviews · Verified · Experienced 2025-10-10 ·

Great kit and delivery was prompt and…

Great kit and delivery was prompt and well communicated. Good job, thank you.

Reply from Sebago2025-10-27

Hi Paul, we're happy to hear that you're happy with your purchase and the prompt delivery service. We appreciate your positive feedback and thank you for your time. Sebago Customer Service

G
Gary Thomas · 22 reviews · Verified · Experienced 2025-09-17 ·

Hurricane Trainers

So good I ordered another a half size up for summer wear. On time, 40% off. Great quality.

Reply from Sebago2025-10-24

We're happy to hear that you enjoyed the product and took advantage of the discount! Thank you for letting us know about your positive experience and repeat purchase. Sebago Customer Service

M
Mr Orlicki · 2 reviews · Verified · Experienced 2025-10-04 ·

There is no way to contact you…

There is no way to contact you differently. No way to use customer service form. My order no. 911078316 placed on Saturday the 4th of October 2025 is still not delivered. I expected your products long time back just to find out that DPD is sending my parcel back to Sebago. Please let me assure you that I have monitored delivery updates which were contrary in nature: we have your parcel - will be delivered tomorrow by...- your parcel is on the way back to our hub- we have your parcel which will be delivered today to your chosen locker - we sending parcel back to Sebago...and so on... I am so disappointed with DPD service. I would like to receive my parcel please. Kind regards P.O.

Reply from Sebago2025-10-22

Hi, thanks for taking the time to leave your feedback. I can see that your order was automatically refunded upon its arrival back at our warehouse. Checking your DPD tracking it appears that a locker delivery was requested, however the parcel was too large for this service, hence the return. Apologies for any disappointment - if you would like to make a new order, we advise that a parcel shop redirection is more suitable than a locker for larger parcels. Sebago Customer Service

N
Natalie · 18 reviews · Verified · Experienced 2025-10-05 ·

Great loafers

Great loafers. Also fantastic customer service

Reply from Sebago2025-10-20

Hi Natalie, we're happy to hear that you are enjoying your loafers. We appreciate your kind words regarding our customer service. Thank you! Sebago Customer Service

J
John Zammit · 16 reviews · Verified · Experienced 2025-10-06 ·

I was offered a discount

I was offered a discount. However, I couldn't find any code in my email. After placing the order, I found the code in my spam. I immediately contacted customer service and informed them of the code. They then refused to honour the discount, even after I had explained the circumstances, and the fact that I was retired and in poor health; also that I was not that too up to date with computers etc. Furthermore, the courier used ignored the delivery instructions and the picture shown of my parcel, was not only not my parcel, but also delivered to a doorway that I didn't recognise. I informed the courier that I had not received the parcel. The next day, my parcel turned up. I informed the courier, who told me to inform Sebago. I sent them a message in their chat, starting with the sentence ' I have received my parcel '. I then received a number of messages from Sebago, asking me if I had received my parcel! I replied, in a number of messages that they should read the first line of my message. Abysmal customer service from start to finish. Sebago have replied, saying that they will investigate, but, not to honour their discount, but to improve their customer experience. In other words, they will, again, not deal with my matter. I have thousands of pounds worth of their stuff, bought mainly at shops. However, they would prefer to lose my custom, rather than honour their discount. Nearly a week later and I have yet to receive anything from Sebago.

Reply from Sebago2025-10-21

Hi john, we appreciate you taking the time to share your experience. We are sorry to hear about the discount code issue and the delivery problems. We'll investigate these matters to improve our service and communication. Thank you for bringing this to our attention. Sebago Customer Service

C
Customer · 10 reviews · Verified · Experienced 2025-10-03 ·

Quality product

Sebago continue to make great boat shoes and at a fair value.

Reply from Sebago2025-10-20

We're happy to hear that you find our boat shoes to be of great quality and value. Thank you for sharing your positive experience with us. Sebago Customer Service

t
tesseract66 · 22 reviews · Verified · Experienced 2025-10-03 ·

Easy to order and recieved goods quick!

Reply from Sebago2025-10-20

We're happy to hear that ordering was easy, and your goods arrived quickly! Thank you for your positive feedback; we appreciate it. Sebago Customer Service

R
Ronit Almeida · 4 reviews · Verified · Experienced 2025-10-02 ·

Bought a pair of brown loafers

Bought a pair of brown loafers, they look stunning, the fit is nice and tight and the quality of the leather is very high. Best pair of affordable loafers on the market!

Reply from Sebago2025-10-17

We're happy to hear that you find our brown loafers stunning and appreciate the quality and fit. Thank you for sharing your positive experience with our product!

C
Clint Mendoza · 1 review · Verified · Experienced 2025-10-01 ·

Very nice experience

Great price, smooth service and fast delivery.

Reply from Sebago2025-10-17

We're happy you received your order quickly and that you found our service smooth and the price great. Thank you for your feedback!

A
ANDREW Betkowski · 34 reviews · Verified · Experienced 2025-09-27 ·

Excellent sale buy for a quality product.

I wasn’t looking to buy yet another pair of shoes but could not resist the excellent sale price and the opportunity to try an extra half size larger than usual as I rarely find shoes that fit well. I also wouldn’t usually buy suede for ease of maintenance but I’m happy to report that the quality and fit are both excellent. I shouldn’t have been surprised as I have a beautiful pair of Sebago moccasins for occasional use and they are still in great condition after about thirty five years. The ownership has maybe changed but the quality seems to have held. Excellent service and prompt delivery. Quality product.

Reply from Sebago2025-10-13

We're happy to hear that you were pleased with the sale price, fit, and quality of our shoes. It's great to know our product met your expectations, especially given your experience with our moccasins. We appreciate your feedback and are glad you enjoyed our service and delivery. Many Thanks Sebago Customer Service

C
Camila Vera Falabella · 1 review · Verified · Experienced 2025-09-21 ·

Colours are not like images and tight fit

Purchase and the delivery went on great, but the colours of the shoes are VERY DIFFERENT from what is pulished in the website. In my case I'm from very far away and can't ask to send them back... So it's very saddening that the pictures are not accurate. Also the fit of this suede Dan Clog is much tighter than the classic Dan Clog, so it fits differently and it's quite uncomfortable.

Reply from Sebago2025-10-13

We appreciate your feedback. We're sorry the shoe colors differed from what was displayed online and that the suede Dan Clog fit is uncomfortable. We'll review our product photos for accuracy and investigate the sizing discrepancy. Many Thanks Sebago Customer Service

L
L Allen · 7 reviews · Verified · Experienced 2025-09-05 ·

Very helpful

Very helpful. Thanks

Reply from Sebago2025-10-10

Hi Linda, thank you for your positive review. We are delighted that we were able to help. Kind regards Sebago Customer Service

M
Mr Martin De Little · 42 reviews · Verified · Experienced 2025-09-23 ·

Shoes well made.

Shoes well made. Good fit Price ok Delivery quick No complaints. Thank you.

Reply from Sebago2025-10-08

Hi Martin Thank you for sending your 5 star review, much appreciated. We are very happy to note you have no complaints regarding product/price or delivery. We hope you enjoy wearing your new Sebagos. SEBAGO Customer Service

M
Murray Booker · 9 reviews · Verified · Experienced 2025-09-23 ·

Excellent service and quality product

Excellent service and quality product. Well satisfied

Reply from Sebago2025-10-09

We appreciate you sharing your experience! We're happy you received excellent service and a quality product, and that you are well satisfied.

W
William Short · 41 reviews · Verified · Experienced 2025-04-28 ·

Sebago - reassuringly expensive

I like Sebago shoes and recently bought a new pair from (as far as I remember) the Sebago website. Everything worked and the shoes arrived promptly. I was a little disappointed to learn that the shoes are no longer made in the United States but, for a UK resident, it doesn't really make any difference.

Reply from Sebago2025-10-08

Hi William We’re delighted to hear that your order arrived promptly and that you’re enjoying your new Sebago shoes. We appreciate your feedback about manufacturing and are happy to note you found no difference with the product. Thank you for taking the time to send in your feedback, very much appreciated SEBAGO Customer Service