What made my experience great customer…
What made my experience great customer service was helpful
Secure The Bag (securethebag.com) has a 3.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 21% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-30.
What made my experience great customer service was helpful
Amazing always helpful love the company appreciate you guys
Just signed up for a 300k challenge. Everything was straight forward but this is the easy part. It will interesting to see how this prop firm conduct themselves when it comes to payouts. The reviews look good so l am optimistic that the integrity is there.
the effciency of the process from the very begining and exceptional customer service
SECURE THE BAG is a legit Prop Firm! I passed both $100K Challenges successfully on the first try at 18 years old and now I am going to receive my first payout tomorrow. I thank Swaggy C for introducing me to Secure The Bag and The Market Goddess for being my prop Firm mentor. I could not have done it without her ICT Smart Money Scalping Strategy!
Good going every thing
Prompt response to all questions professional business acumen.
You guys are terrible at your job and are scamming me in my trades. Closing out my trade super far from my stoploss, and caused me lose my trades. POS team of people
Very helpful, fast response and service.
Great support response and I expect nothing less from what swaggy c created
Best funding program for new traders. Freedom to trade in a way that fits you. Less restrictive.
I like Chris, but I feel that the company, should allow EA that help trader manage there risk. Making it easier to trade. I hope he wants to be on the cutting edge, and allow Trade Locker to be a platform for his traders. MT4, MT5 are so out dated, and having to calculate your own position size with STB makes it worse.
Dear Valued Trader, Thank you for taking the time to share your thoughts and suggestions with us. We appreciate your feedback and value your perspective on improving our trading platform. We'd like to clarify a couple of points. Firstly, SecureTheBag is no longer managed by "Chris." However, we are dedicated to maintaining the high standards of service you've come to expect. Regarding your suggestion about allowing Expert Advisors (EAs) to help traders manage their risk, we completely understand the importance of utilizing cutting-edge tools and technology in the ever-evolving trading landscape. We're pleased to inform you that our challenge accounts do indeed allow for the use of EAs. This flexibility can significantly enhance risk management and streamline trading processes for our users. We're committed to continually improving our platform and providing traders like you with the best possible experience. Your feedback is invaluable in this process, and we'll take your suggestions into consideration as we explore enhancements to our platform. If you have any more ideas, questions, or concerns, please don't hesitate to reach out to our support team. We're here to assist you and ensure that your trading journey with us is as smooth and successful as possible. Thank you for choosing SecureTheBag, and we look forward to serving you in your trading endeavors. Best regards, SecureTheBag Support Team
had problems with an account credentials and they gave me a new one. Replies were extremely fast
I have a great experience with customer support. The only problem is opening a trade goes a few pips ahead of the initial buy/sell. We must work that out to get better market executions with our trades.
Very easy to set up and fast responses when needing help
I had pleasant experience. My goal now is to complete the 2nd phase challenge. This experienced really made me pay more attention to details. The rules made me make smarter choices namely what i couldn't afford lose(dollar wise) so I was locked in and more focused on the objective.
Fast service and discounts
Handled my concerns perfectly.
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