Great Job!
Great Job! Friendly staff!
About Self Storage 1
Data updated- Website
- selfstorage1.com
- Category
- Home & Garden
- Location
- United States · Danville
- Status
- Unclaimed
- Replies to negative
- 43% (6/14)
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Is Self Storage 1 legit?
Self Storage 1 (selfstorage1.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 77% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 43% of negative reviews. Last updated 2026-08-12.
What people say
Great staff and location
New management and staff is great . The girls Bianca , Ciera , and Shounice , at the front desk is very helpful and knowledgeable.
Maintenance issues lately. Usually no problems
Maintenance issues, big garage door, elevators down. Otherwise usually clean and functioning well.
We have been using this facility for…
We have been using this facility for several your and, overall, have been satisfied with our experience.
They decided to up their prices and I'm…
They decided to up their prices and I'm still waiting on my letter that I requested that explains why.
Reply from Self Storage 12022-03-01
Rent increases are standard in any self-storage facility. They have generally based on competitor's prices at that time. If your address changes at any time, you are responsible to let us know in case your rent increase notice should get lost. Thank you for your business and please let us know if you have further questions.
I’ve stored here for years now and I do…
I’ve stored here for years now and I do appreciate that it is more reasonably priced than other storage facilities. However I feel like the facilities are not kept up very well or it takes way longer than it should to fix issues. The lights by my unit were not operational for months (thankfully after bringing it up three times it’s fixed), and elevators have been out a couple times, and generally speaking are scary and dimly lit. Also, there have been several times when I arrive and there’s someone taking up both spaces in the double spot in the garage by parking their car right in the middle. I would understand if that was after hours when there isn’t someone in the office. However I feel like the office staff should do more to monitor this and ask people to move. Or perhaps re-paint the lines on the ground?
Reply from Self Storage 12022-03-01
We appreciate your business and your feedback. We worked hard to replace light as needed to ensure that all areas are lit. We understand your frustration regarding parking, and we our best to monitor traffic in the loading bay as best we can. There are times where we fall short. We do plan to restrip the loading bay this spring, which should help. If you have any other concerns, please feel free to stop by the office.
It's an amazing hassle free service
It's an amazing hassle free service. Never had any issues with anything.
Good quality service
The people working the facility are…
The people working the facility are very nice and professional. But both times in the last two weeks the elevators have been a problem. The last time I was there 3 days ago, on Monday afternoon, both elevators were broken. I could not even get to my storage unit. When will this be fixed?
Reply from Self Storage 12022-03-01
We apologize for any inconvenience that this may caused you. We do our best to keep both elevators fully functional at all times. We appreciate your business.
The staff were phenomenal
The staff were phenomenal. Helpful and considerate, they were able to accommodate all of my requests. Bianca, Shounice and Ciera - you rock! Thank you for all your help.
Lack of parking
Good place for your belongings.
Good place to keep your valuable household property. i have been at Storage one for about 30 years.
Basically a great place
Basically a great place. Just could use a bit more parking at certain times.
Great place for storage
Great place for storage, I've been a customer for years and love it. Great staff, always looking to help!
Self Storage on Sheffield/ Grace is a…
Self Storage on Sheffield/ Grace is a family owned business. They are trying to help and hear your voice, should you need them.
This young woman was unable to…
This young woman was unable to pronounce my name! It took 4 tries. She sounded like she was high. I was not sure this was legitimate. Why would you have someone working for you who cannot pronounce the language? Are you exploiting a person who is not able to handle this? A very disconcerting experience. I paid the invoice, but I must tell you that it was concerning.
Very professional and nice staff
Convenient
Convenient, clean, and a very friendly staff. I highly recommend!
I found an excessive charge
I discovered a charge on my credit card which increased the fee from $137.00 to $173.00. I have not received an invoice for this charge. That makes me think that the excessive charge was supposed to just slide through unnoticed.
Reply from Self Storage 12022-03-02
We apologize for the miscommunication regarding your account with us. We sincerely appreciate your business. As is customary in self-storage businesses, the charge you received was a bi-yearly rent increase based on competitive market rates for your size. If you have any further questions and would like to discuss how increases are processed, please contact us during regular business hours.
Nobody ever answers
Nobody ever answers, and nobody returned my emergency, after-hours call placed on 11/01/2021!
Reply from Self Storage 12022-03-01
Our regular office ours 9 am - 6 pm Monday - Friday and 10 am - 6 pm on Saturdays. Tenants have access to the facility 6 am - 10 pm every day. We apologize for any inconvenience you may have experienced.