Send by Flutterwave (send.flutterwave.com) has a 4.5 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is excellent. 89% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 92% of negative reviews; 40 of them were added in the last 12 months. Last updated 2026-08-11.
The app is fast and reliable. I needed to pay urgently and the money came while my card was waiting for pin.
Hello Femi, Fantastic! We are thrilled to hear you experienced the speed and reliability of our app. Thank you for the great feedback!
Hello Andrew, We are glad you enjoy our safe and secure instant transfers! Thank you.
I always use Flutterwave to send money, quick and easy, sent within minutes,
Hello Helen, Thank you for the wonderful feedback! We love hearing that sending money with Flutterwave is quick and easy for you. Thank you!
It is quite unfortunate that Flutterwave has not resolved this matter within the timeframe they originally promised. Since October 29-31st, we have been trying to sort out a refund related to a payment made for the purchase of a family car. The auto dealer in England refused to accept the transaction because the sender information displayed Flutterwave’s name instead of ours. The Car dealer upon our request, sent the money to the England bank account provided by Flutterwave on 1st of December 2025 after trying several times to returned to the Sterling Bank account that serves as intermediary bank provided by flutterwave . The refund was completed on the same day, and Flutterwave confirmed that the funds had been received, assuring us that the return would be processed within 48 hours. However, despite this confirmation, we still have not received the refund, not after 48 hours, not after several days, and now not even after more than one month and two weeks of constant follow-up. This message is not to assign blame, but to request that Flutterwave simply do what is right and resolve this matter promptly. We urgently need the refund returned in Nigeria Naira the Account that the money was initiated from. Should we not get a refund, there will be further request to write Financial Ombudsman reporting their Flutterwave Account here in England. We kindly ask that this issue be treated with the urgency it requires. Reference: ST-10005504496
Hello Samuel, We sincerely apologize for the unacceptable delay and profound frustration you experienced while awaiting the refund related to your car purchase. We deeply regret that we failed to meet the promised 48-hour resolution timeframe and that this situation spanned over one month. We understand the gravity of the situation and the urgency of having your funds returned. We are pleased to confirm that this issue has now been fully resolved, and the refund has been processed back to the originating Nigerian Naira account. Please refer to the confirmation email sent earlier for the final details. We truly appreciate your patience during this extended process. We strive to provide excellent service and regret that we fell short of your expectations here. Thank you.
It's not about when it works, but what happens when it doesn't? Crappy customer service. They say I will get my transfer on the 5th, this is the 6th and still nothing. I have sent emails and still they all give a generic response, "we are working on it". I even ask if I initiate another transaction will i expereince same, then "Rofiat" from customer service went silent. No timeline...nothing. Now let's put.my theory to test. You will see how an automatic message will respond to this, telling me to send an email or "they are working on it". ST-10005521794, that's the transaction details. Prove to customers that you care about them and get things solved. Let's see when they respond and how useful the response is.
Hello Chigozie, We sincerely apologize for the delayed transfer and the lack of resolution on case ST-10005521794. We recognize our support failed to meet your needs. We are immediately escalating this internally to ensure a clear update and definitive solution are provided via your email conversation with us. Thank you.
Easy to use, great rates
Hello Abosede, We are glad you enjoy our easy use and great rates! Thank you.
Easy to use and very reliable to send money to family and loved one The rate is very good and no extra fees required when sending money
Hello Adenike, We are delighted that you find our service easy, reliable, and appreciate the great rates with no hidden fees for sending money to your loved ones. Thank you.
It is reliable, fast and trustworthy service. It’s being tested and confirmed that the delivery time is so fast that it cannot be overemphasized.
Hello Isaac, We're thrilled to hear you appreciate the exceptionally fast delivery time. Thank you.
I had a smooth experience exchanging funds from Pounds to Naira and vice versa. The funds were transferred quickly, and the mobile application is intuitive and easy to use.
Hello Amosun, Thank you for your feedback. We are thrilled you had a smooth experience and found the mobile application intuitive and fast! Thank you! ✨
Seamless transaction. Payment challenge in another country resolved in just few minutes.
Hello Akolawole, We are glad we resolved your cross‑country payment quickly and seamlessly! Thank you.
The transfer was fast and seamless. I like the mode of payment --- creating temporary accounts--- absolutely fantastic.
Hello Victor, We are glad you enjoyed the fast, seamless transfers and innovative payment mode! Thank you.
Nice and easy to use. And converts in a minute.
Hello Ugo, We are glad you find SendApp easy and fast to use! Thank you.
Have used Flutterwave many times over the last year or so and have always had fast efficient service. Transfers delivered in minutes. Would recommend them anytime.
Hello Tim, We appreciate your long-term support and recommendation! We're glad you consistently experience fast, efficient service with transfers delivered in minutes. Thank you.
Delivered Instantly. Speedy delivery within seconds
Hello Tobbynice, We are thrilled to hear your transaction was delivered instantly and appreciate your feedback. Thank you.
Good service , fast delivery and good customer service
Hello Temitope Johnson, Thank you for sharing! We strive for fast delivery and high-quality customer service, and we're delighted that your experience reflected that. Thank you.
Seamless experience transferring Euros to Naira. I’ve used it several times, the funds always arrived within some minutes to a Naira account. Highly recommend
Hello Nina Smith, Thank you for the high recommendation! We are delighted you’ve had a seamless experience with quick Euro-to-Naira transfers. Thank you.
Easy to use and quick funds transfer
Hello Del, We are glad you find our platform easy to use and appreciate the quick fund transfers. Thank you.
My transaction was taking too long to process. It was becoming worrisome. I sought help and Adeola communicated effectively which was calming. He/she escalated it. It was resolved in less than 20minutes.
Hello Feyisayo Enilolobo, Thank you for sharing your experience. We are glad our support team communicated effectively, and thrilled that your transaction issue was resolved swiftly. Thank you.
Effective service. Seamless transaction process and quick remittance to my U.S. bank account.
Hello Fey, Thank you for the excellent feedback! We are thrilled to hear your transactions were seamless, and remittances to your U.S. bank account were quick. Thank you.
The send app and flutterwave always has a problem while sending money, they take your money, confirm they’ve received the funds but it will take ages for them to credit the funds to the appropriate account. This is a big scam and a worrisome situation. Let everyone be mindful of this people. As I write now my transactions are nowhere to be found after they took my money. All they say is give us more time. Give time for how many days now?
Hello Ndidi, We are truly sorry to hear about your experience. Your feedback is important and and would appreciate the opportunity to assist you further; please reach out to us at [email protected]. We will be glad to support you every step of the way! Thank you.
103 reviews matching